Security Systems, Inc.

Our company has provided service above and beyond for Mr Festa. We are willing to return again and service me for what ever he still seems wrong with the two locations.  Mr Festa in in a legal agreement for three years and will be held to this. We want him to be happy and will send Senior tech to his two locations and walk him through all of his concerns. And question please contact me at 860-741-3900 ext 169. Julianne McKenna

THIS COMPLAINT IS DUE TO THE FACT THAT SHE DID NOT READ HER AGREEMENT AND SHE STATED THIS ON A RECORDED LINE.
HER COMPLAINT IS NOT VALID. I OFFERED HER A SERVICE CALL AND CREDIT SOME MONTHS FOR SERVICE AND SHE REFUSED.
WE WILL NOT CANCEL THIS ACCOUNT.

Spoke with client on 7/26/16 on refund, client was upset at the results of  not receiving  full refund. Did let client know that we would reapply for full refund. This matter is under review per clients request. Will contact client with results by Aug 1, 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Sincerely,
Carolyn H[redacted]

ON MOOREHEAD...YOU CAN REPLY AS THAT WE ARE STILL WORKING WITH THE DEALER ON RESOLVING THE ISSUE.   Gladysbell S[redacted] Payroll Manager Dealer Support Manager Safe Home Security [redacted]
[redacted]
[redacted] ###-###-#### Fax ###-###-#### Credit Line...

m[redacted]
[redacted]
[redacted]

To Whom It May Concern,In regards to the complaint against Security Systems Inc.:This customer signed up for the security service and was trained on the functions of the system and how to use it. The customer's system beeped alerting them of a low battery. At that point, the customer then ripped the...

system off the wall to not hear the beeps. We have offered to send a tech out to see if the system is repairable but the customer has refused. If the customer had a legal Power of Attorney at the time of signing, we ask that this be provided to us. If nothing is provided to us, we have no knowledge that Ms. Mcguire is unable to sign an agreement. Safe Home Security does not discriminate against the elderly, we feel anyone of any age should have the ability to have protection for the home and family. Again we are more than willing to send our tech to the home, at no charge to attempt to repair the system that was ripped off the wall. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because:The claims that that I was not available is absolutely false.No ONE has offered assistance and NO One has even had the decency to even return my calls.My family has also made many, many attempts to get them to help me to no avail.I am not a rebel rouser nor do I take this approach casually. I have a lot better things to do than this.A representative from their own company was the one that told my grandson to contact the Revdex.com because they know that the Caribbean has had  a lot of issues.To the point where they have fired many employees.Their response is ridiculous. I would not make this up and feel like this is now an attack on my character.Again, I am 73 years old and I have never had any issues with any company anywhere similar to this in all my years.If you check you will find that the number of complaints I have ever filed against any other company is ZERO!These people, amongst other things,  are wrong and unprofessional and as of today I will be adding untrustworthy and storytellers to the list.  
Sincerely,
[redacted]

We are trying to resolve the issue with the customer.

Customer has been released.   Gladysbell S[redacted] Payroll & Dealer Support Manager   [redacted] ###-###-#### ###-###-#### Fax

Review: This company overcharged me by taking money out of my account twice in a week span they charged me for services on December 29, 2015 and then again on January 5, 2016 when there should have only been one charge. I have been calling since then and every time I call they have some different resoulution. The first time I called I spoke to a Kathleen she said I should have my refund in the mail soon but I had to fax in my bank statement showing the overdraft. I did that. A week goes by no refund. So I then call back and when I say no one at this company knows what they are doing no one. They then told me since she was handling my complaint I had to speak to her but she was out sick but it did show that my refund should be on the way. I called again asked to speak to her they said she was off, called next day they say she was out sick, every excuse you name it. Long story short I have spoken to numerous people at this company, numerous, I have faxed in my bank statement the same number of times when speaking to these people. Every time I call I get the run around literally because no one I mean no one knows what they are doing its so ridiculous and frustrating to deal with a company that lies and takes money out your account overcharging you. I had to borrow money from someone because I wrote out a check during that time to cover my taxes on my house so my check would not bounce. This company lies. They took my money out of my account and now gives me the run around about sending me my refund. Every time I call I get a different story(lie) from them, it is ridiculous. I just want my money that is due to me is all I ask nothing to hard about that.Desired Settlement: I just want my money

Business

Response:

Reviewed the account in question for [redacted] in regard to a refund she is looking for , I received an email back from Mike at [redacted] they issued a refund ck 4482 on 2/22/16. [redacted] should be getting it shortly.

Review: I sent in a complaint on this business awhile back. I did not make much of it hoping things would correct itself. When I was first contacted by David one of there salesman for home security monitoring. We spoke a lot about the price. At the time I was paying a little over 38.00$ a month for service with another business. This companies price was at 39.00 a month. I said why would I pay more. So we agreed on 36.00 dollars a month. I said okay you will upgrade my system like I wanted. My first bill was 39.00 and that was because of a sensor that tech installed in garage which come to find out tech had damaged my original sensor. So the next two months I was billed 36.00 like offer over the phone was given and contracted. After these two months I started getting billed 39.00 a month. I made a number of calls to get this fixed. I sent them my contract that read 36.00 and they sent me one back reading 39.00. Here they have violated there on contract by changing contract. During my conversation with one of there employees he mentioned what is 3.00. If they think 3.00 is not a big deal why have they so difficult. I was promised a certain price for there product and should have been corrected looking at maybe there sales pitch was wrong. Like I said I made a number of calls speaking with many different persons and being told it would be corrected but was still being billed at 39.00. Since then I have stopped all communication with this business and will not deal with them any longer unless they would to take this to a jury. It is so sad that we as consumers have to deal with this type of business.Desired Settlement: Would like to for all communications with this business to stop. Business needs to take this loss and leave me alone. You can contact me to come remove your equipment if you want. Just to let also know your tech messed up many of my window contacts that were already in place and properly working before he did his work.

Business

Response:

Safe Home Security has assigned Corporate Account Manager, Colin W[redacted] to speak with this customer. We are currently in discussion to do our best to please Mr. [redacted]. A new agreement has been sent to Mr. [redacted] reflecting the rate he was originally promised. Once the agreement is approved, Safe Home Security will have the account paid up to March 1, 2016.

Review: In 2010/2011 I inquired about alarm services with [redacted], I received an email advising they offered no long term contracts. I signed up with them when I purchased my home 4yrs ago. I called 3/24/15 to cancel and they advised me I signed a 60mth agreement. I spoke with [redacted] and advised that I had an email that was sent to me from the company which stated no long term contracts. He asked me to forward it to him. After review [redacted] advised that was a promotional offer however the contract voided it. I can contact my original sales office to discuss but if I cancelled I would have to buy them out. He advised he didnt have the original sales info. The company was with [redacted], then [redacted], then [redacted] so i'm unsure of the exact name now. I then called back and spoke with [redacted] who was very disrespectful and rude. He talked over me, told me I wasnt listening, there was no manager available and he had authority to do what a CEO can do. He said my contract stands and the promotion was voided. He then transferred me to a Manager name [redacted] voicemail. I've been with this company 4yrs, loyal customer, no late payments and I am very dissatisfied that i'm being treated this way. The email clearly says no long term contracts. It does not say promotional offer or valid on specific offers. I feel they lied and what I received should be honored. The customer service is very poor and I will never refer anyone to them.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to cancel my month to month agreement with them by 3/31/15 with no penalties.

Business

Response:

The promotional flyer the customer has referenced, attached, and sent to Mr. [redacted] is not our company, nor an affiliate of ours. It is a company based out of [redacted]. The flyer links to the "[redacted] Security and Communications, Inc." website. Our company's name is "[redacted]." The 60 month agreement is valid. Mr. [redacted] has offered the ability to assist the customer by working on a better agreement for the customer, but the customer has declined. The agreement will not be canceled.

Review: I have had a alarm system from this company since Jan. 2015 when my wife and I moved into our new house, I have several issues with this alarm system. I call and explain what is going on with the system and it usually takes several attempts before we can get a service tech. out to repair it. On 2/10/16 a service tech. was suppose to be out and repair a issue we are having with the system, no call or no one showed up. I called 3 times on 2/11/16 and I was told the service tech. would call me back in 5 minutes.,no call again. I called back and ask to speak to a mrg. I was told they all were in a meeting and someone would call me back in 10 minutes and again no one has called back.Desired Settlement: I travel often and I would like a system that can be depended on.

Business

Response:

I will contact the technician immediately to get this service visit done.

Review: They will not return phone calls and will not come out and fix their equipment.

Purchase date was 4/19/13.Desired Settlement: We have had nothing but trouble with this company and we even purchased additional protection that they do not honor.

Business

Response:

The customer called in and was given a date of 11/25. The customer called in requesting a sooner appointment. The customer was serviced on 11/21 (4 days than earlier promised). The alarm is operating correctly.

Review: Safeguard security came to my house asked for competitor quote.Matched quote and we signed a contract for $34.95 monthly monitoring plus tax and included all parts and labor warranty.Scheduled install for monday 18 march 2013. I got a call from the sales rep stating that he needs to redo the contract to have the labor and warranty removed from that price and that two way modular voice service that is in the quote will not be installed until a later date.I told him that we have a contract and for him to fill the order per contract. He texted messaged me saying thanks for the opportunity and that he cant help me. I informed him to call me and his obligation to the contract to which I received no reply.

Product_Or_Service: home security

Desired Settlement: DesiredSettlementID: Other (requires explanation)

For contract to be honored and all services to be implemented

Business

Response:

Business Response /* (1000, 5, 2013/03/21) */

All dealer sales are subject to approval by the company. This did not meet the standards and was not accepted by the corporation. please note this is not a customer

Consumer Response /* (3000, 8, 2013/03/26) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

No settlement was offered and what I find funny is that the sales man here was in telephone contact with the sales manager the whole time we were doing this deal. Now the sales manager states that the deal was not approved by his company and wants to charge more on the day of install and this is a total sales tactic to get more money out of a potential customer. They give you a great deal to your face then retract deal and offer something else while installer is there just to pressure you. That is a total car sales man tactic. Yet if I signed the deal and wanted to lower my monthly payment on the day of install you know [redacted] well they would not go for that. I'm done with safeguard!!!!!!!!!! Buyer beware!!!!!!!

Business Response /* (4000, 10, 2013/04/09) */

this complaint is not from a customer. there is is no settlement to be offered. the dealers are independent contractors and it was not an approved sale. All deals are subjuect to approval.

Consumer Response /* (4200, 13, 2013/04/16) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I contacted the sales manager and he basically said the same thing.His salesman made the deal and his managers did not approve his deal. I find this quite funny because he ( the sales man) was continually calling the sales manager throughout the meeting seeking guidance to close the deal. After further research I am glad I did not go with this company. Look at into their business practices they are always being reviewed in a negative rating. I am glad to be done with this and hope my review stops anymore customers from going with Safeguard

Review: On May 16th, 2012 at 12:20 pm I wrote a letter to cancel my service when the contract was up the representative was very rude and SafeGuard America is still billing me. I request a technician to check my service in March of 2013 and the technician from SafeGuard informed me that they are not providing me with any service. I called and spoke to another representative that never called me back, I called second time and spoke to the representative who called me back 4 hours later advising me later that there was no letter sent last year. I reset the letter to him and nothing happened. I called again and resent a copy of the first original letter and nothing happened. Now the contract that I have with them was from June 2009 now they are telling me I can't cancel the contract till 2016. They are not providing me with any service and my family is in jeopardy. Please help. Thank you very much.Sincerely, Grace

Product_Or_Service: Security Service

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my contract to be canceled and for SafeGuard to stop billing me immediately.

Business

Response:

Business Response /* (1000, 5, 2013/05/15) */

After multiple attempts, we have not been able to reach the client to reach an agreement. The client has left me messages from work but her schedule is preventing us from touching base thus far. We will continue to try to reach the client to work towards a resolution

Consumer Response /* (3000, 7, 2013/05/19) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

[redacted] from SafeGuard America called me, I called him back several times to let him know that I work six days a week and left messages to know what is the best time for me to call him. He left me a message to call him at a certain time, which I did, and got his voice mail. I left two messages on his voice mail telling him to email me his questions. I have not received an email. I just want my service to be cancelled which I've been requesting since last May, I do have proof of the email that I sent to the company last May. Reasons I wanted my service to be canceled, my contract was going to be up, the customer service was unfriendly and I have no signal in my home for a year. Please let me know if I have to go further into this matter because I don't need this service. Again if they need any answers from me or have any questions I left my email on his voice mail. Thank you for your understanding.

Consumer Response /* (2110, 17, 2013/06/24) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I accept the offer providing they follow through. The reason is it was suppose to be canceled a year ago. Thank you very much.

Review: I have a couple of concerns I was lied to about the service I was getting. I was told I would have service that the company doesn’t even offer and I was tricked into a contract. And they were billing me and the previous home owner for service at the same residence. I want to be let out of my contract so I can get the service I requested elsewhere.

On 4/17/15 I called to inquire about the security system because it was already installed when I purchased my house. I spoke with a Jeffery I told him I was looking to see about activating the system in my house. I told him I did not want to be tied to a contract and I wanted to be able to view alarm / disarm the system from my phone, view house status from my phone and have online access to the account to pay online. He advised me I would be able to do all of these things and continued with the application process. Once the installer came I was advised I could not access the system from my phone or online 2 of the main thing I wanted / needed in a security system. I also found out when I received the bill on the 30th of the month and it was due on the 1st there was no online account access to pay the bill when I called customer service they said I needed to set up a recurring [redacted] through them something I do not do. This is a recurring issue I get the bill the day before it’s due or even on the due date of the 1st of the month. I have called a couple times about this.

About 3-4 months into the service I received a visit from the previous home owner because she wanted to get the alarm service transferred into our name because she was still getting billed for it. She said she would feel awful if something happened and we needed the fire or police and they didn’t come because everything was still in her name. I advised her we had been paying $55 for the past several months for service she advised me she has been paying $30 for service on the house also because safeguard would not allow her to transfer the service to her new house. I called to inquire about the issue of both of us paying for service at my address I was hung up on and every time I call and ask for a supervisor my call gets disconnected. I have called around and I can get everything I originally requested from Safeguard from a more reputable company for $30 a month.Desired Settlement: I want to be able to go to another compnay without a fine since I am not getting the servicees I asked for

Business

Response:

The customer agreed to all terms in April 2015. She had a right to cancel within 3 days if unsatisfied, it is too late to do so. She has phone access to turn alarm on and off, please call us at ###-###-#### to be walked through how to do that. We do not have online bill pay, the customer can either have monthly [redacted] or quarterly billing due the first day of e[redacted] new quarter, her choice. If you are concerned about [redacted] why not set up a reoccurring payment from your bank to be sent to us on a day of your choosing prior to the reoccurring due date, just a suggestion. Lastly, we are not at liberty to discuss teh previous occupant or his/her contract as you are not a party to it. I can assure you you have had full service since your install date of 4/22/15. please see attached documents, 2 of which show you agreed to a 60 month term and the last showing you have had perfect signals and service since the day of your install.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I called to see

how to do the alarm / disarm from my phone like you claim is on my account and I

was told I do not have that option and it would be an additional $15 a month to

add it to my account, when I advised per the Revdex.com response I do have it and I

asked for a supervisor and I was hung up on. I called back to and each

time I ask for a supervisor I am hung up on I actually heard a male voice say

or just disconnect the call. If you cannot provide me the service I originally

asked for discontinue my service.

Sincerely,

Business

Response:

I just reviewed your account. Nobody has spoken with you since we responded to your complaint. Please see previous response and call us to be walked through the phone otions for arming and disarming your alarm. Thank you.

Review: The Sales person promised he could lower my cable bill when I signed up for this home alarm system. I signed ymup for the service in November 2015 and my cable bill ( [redacted]) has not changed. He lied to me just to get me to sign up with this company. I believe they have shady business practices and prey on older individuals.Desired Settlement: Cancel service agreement.

Business

Response:

I’m responding to Revdex.com complaint # [redacted]. I have released the customer from our agreement. No further obligations are required. Should you have any questions please feel free to contact me. Thank you.

Review: Their agent [redacted], came to our home saying this was a GE sponsored program for [redacted] to help them with lowering their costs being on a fixed income. I told him from the beginning that we already had an alarm acct with [redacted] with about another yr on contract. He convinced me that he could save us on multiple items ea. mo. + they would contact & take care of the [redacted] acct & costs if we would sign with them. He told us he would get us $35.00 a mo. off of our [redacted] bill (& even called them from our home to arrange) for 1 yr's time, plus he told us at the end of yr. we could contact them & get another yr. (This is the main reason we finally agreed. This was a LIE, when we got our bill there was a $35.00 deduction, BUT it was just a 1 x amt & was only paused until next month bill & then added back on. The next lie was he was supposed to be able to reduce or home ins. but couldn't becaquse we already had that deduction. Then he was supposed to be able to lower our utilities but couldn't do that either. Plus was supposed to get us energy saving supplies & rates etc, a LIE. & finally the alarm costs & eqpt was supposed to be so much better etc. A lie, the amt. ended up about $5.00 more per month plus they installed the exact same equipment as we had. EVERYTHING he told me ended up being a LIE. & then finally they did nothing to handle the [redacted] acct & we just received a $449.11 bill to cancel [redacted]. I believe this whole setup is a scam & definitely directed to the [redacted] who are so in need of cutting costs due to a fixed income. Then these smooth talking salesmen come & convince them that they're going to help them out & simply take major advantage of them.I have tried for a week & a half (every day)to contact someone at their #'s& 2 x's did get a live person who assures me that I will be contacted by someone who has the power to handle this before the billing deadline, but haven't heard from anyone. I want the system as it was.Desired Settlement: I want the system re-connected the way it was to [redacted], & their fake contract cancelled. And I'll just the consider the $45.00 I paid them a lesson learned.

Business

Response:

We will be honoring the customers request to cancel the account. they can contact their first company to re install which is company policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: RE: Revdex.com complaint #[redacted]. About 10:00 am this morning I received email from Revdex.com re this complaint. Their reply said they were canceling acct, so I accepted the email at that time. Then about 4:00 pm I received notification from our bank that the co. had taken an automatic $45.99 chg. from our acct. I'm not sure yet how because I NEVER signed any auto withdrawal. Unfortunately I did give them a $45 check for first month pmt., which is only way they could have gotten bank info. but I never authorized an auto withdrawal. This co scammed me in the 1st place, so I was willing to let the original pmt to be a "lesson learned". BUT then their response said "they would cancel the acct, but it was against their co. policy to put system back the way they found it". So it just seems to me that they don't have to face any consequences, or even apologizing for their crooked tactics, refuse to fix or pay for their mistakes. Plus getting $90.99 out of the deal, for an acct. that was never used or monitored even once. This in NO WAY seems right to me. I have spent a lot of $ & time since I came in contact with this co. trying to correct the mistake I made listening to any of their lies. And can't believe company's are allowed to operate this way, they should be shut down. I have also filed a complaint with the F.T.C. & will post their practices on our Neighborhood Highway Social media site to try & prevent any of our neighbors from falling for their lies as well.

Review: I have been dealing with a national, alarm company: Safegauard America, for months now. I contracted them to provide me with security services, but what I received was an inferior alarm system, terrible customer service and threats from their business office, to pay for a service, which I'm no longer receiving. Unfortunately, I'm not the only one having problems with this company. The reviews on their website indicate that many other's are having issues as well. Here's my story:

For 3 days and after countless phone calls, I still had incessant, beeping and blaring from my alarm system. The key pad would not recognize my alarm code, nor would it recognize any of the codes provided by the customer service agents, with whom I spoke. I was told several times and after numerous failed attempts to service me via phone, that a technician would need to be dispatched to service my system, but no one would be available for at least 2 ½ weeks. No one cared that the constant beeping and blaring was interrupting my sleep and interfering with my daily life. I couldn’t even make phone calls from my own home, due to this noise. After 3 days of this, I finally figured out how to take the system apart, no thanks to any of those incompetent [redacted] working in the customer service department. They obviously knew nothing about my alarm and kept instructing me to try things that either weren’t working or not doable. After that experience, I contacted Safeguard, both by phone and mail, informing them that I no longer wanted their service. I then called another company, [redacted], to supply me with my safety needs. When the [redacted] technician came to install my new system, he told me, that Safeguard's equipment was substandard and “old” and it would continue to be problematic as long as I had it. The service I received, from Safeguard, was the worst I have ever encountered. Now, the company refuses to let me out of my contract, even though, I'm not receiving any services from them. They continue to make numerous phone calls, while I am at work and home at night, even after being told to cease. They have threatened to take me to small claims court to collect there charges and report a delinquency to the credit bureau. I'd tried to work with Safeguard's “team” of agents, but they failed to deliver, thus breaching their end of the contract. I'm concerned, not only for myself, but, since this company advertises heavily in my neighborhood, my neighbors as well.

The collections agent, who has been harassing me is [redacted] ###-###-####. The company's address is 55 Sebethe Dr. Cromwell, CT 06416-1016. I'm hoping that you can help me and prevent this situation from happening to anyone else.

Thank you,

[redacted]Desired Settlement: I desire to be let out of my contract, all current charges dropped, an investigation into this company's business practices. and removal of any negative information provided to the credit bureaus.

Business

Response:

I CALLED MS [redacted] AND LEFT A MESSAGE ON HER MACHINE AND OFFERED TO FIX THE PROBLEM IN A TIMELY FASHION AND ALSO INFORMED HER THAT UNTIL IT IS RESOLVED EITHER BY BEING UN FIXABALE OR UNREACHABLE SHE WILL CONTINUE TO BE BILLED BY US NO EVER DENIED HER SERVICE OR ATTENTION I LEFT MY CONTACT INFO ANDE WILL ALSO CREDIT HER FOR THE TIME THAT WE WERE NOT ABLE TO GET TO HER SYSTEM. THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I filed a complaint against Safeguard America in January. I never received any kind of response from this company ,either by email, phone or voice mail, following my complaint. My issues have NOT been resolved. I called your ###-###-#### number today, after receiving a notice that my issue was closed. I was told by the operator that the company claims to have left a voicemail message in an attempt to resolve my issues. This never happened, yet the company has been sending me bills and threatening letters. This company did not honor their end of our contract. They failed to fix or replace my system within a reasonable amount of time. They left me with a blaring and beeping alarm for 3 days and would have left me without services for at least 14 days. I was forced to disconnect the unit to stop the noise. I had tried to resolve my issues with the company for those 3 days, with no result. Finally I called the company and told them I no-longer wanted their services. This company has been hounding me ever since. Safeguard America lies, is unprofessional, and has a reputation for providing inadequate equipment and poor results to customer complaints. This was evident, from reading the company reviews. I want this issue to be reopened and since they breached their part of the contract, I want out of it. That will be the only resolution I will accept. Please help me get an acceptable resolution to my issues. I feel that this big company preys on the little people like me. They should be sanctioned for the harassment and lack of ability to resolve my issues FYI--I did not receive your email, with the company response, but was read their response by the Revdex.com operator.

Sincerely,

Business

Response:

CALLED AND LEFT MESSAGE ON ###-###-#### AND EXPLAINED TO CLIENT THAT I WOULD RESOLVE CLIENT IF SHE GAVE ME A CHANCE AND IF [redacted] IS ALREADY IN THE PICTURE THAT THEY SHOULD PAY BUYOUT TO KEEP CLIENT I OFFERED TO FIX SYSTEM SHE WANTS OUT OF AGREEMENT WILL WORK WITH HER IF I COULD SPEAK TO HER THE LAST TIME WE TALKED SHE SAID UNLESS I AM LETTING HER OUT OF HER AGREEMENT SHE HAS NOTHING TO TALK ABOUT .PLEASE CONTACT ME WITH ANY QUESTIONS THANK YOU

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am not interested in a buyoutThe company I am currently contracted with has been attentive to my issues, I feel secure with them, and have received excellent customer service and quick response when my alarm recently went off. Safeguard America had 3 days to correct my situation and failed to do so. Their customer service dept was inept and following my fiasco with them, I have been bombarded with numerous harassing phone calls, threatening to take me to court if I didn't pay up. This does not sound like a company who has an interest in working things out. They showed no interest in my satisfaction, as a client. They are only interested in my money. They have failed to earn my trust and my business. I doubt that they would be able to reassure me, that should I encounter future problems, I wouldn't experience the same outcome and treatment. I'm tired of dealing with them, I don't trust them and I want out of my contract. That is the only solution that I will accept at this time. I don't wish to be burned again. I have sought out legal council, and will proceed with my suit, should this harassment continue.

Sincerely,