Security Systems, Inc.

Complaint: [redacted]
I am rejecting...

this response because:If [redacted] has agreed to let me out of my contract, then why did they send me a bill in the mail 2 days ago saying I owe them $120?? What to do?? Thanks, [redacted] Sent from my [redacted]
Sincerely,[redacted]

[redacted] This complaint should be assigned to Security System Inc.      IN RESPONSE TO YOUR COMPLAINT WE TALKED ON 8/9/2017 ABOUT THE BUYOUT AMOUNT THAT YOU WILL SEND IN WHICH IS 539.00 AND THIS WILL SATISIFY THE ACCOUNT IN FULL.   PLEASE CLOSE OUT THIS COMPLAINT    ...

Jevaun P[redacted] Resolutions Department Manager   Safe Home Security [redacted] Middletown, CT. 06457 ###-###-#### mailto:[redacted]

Complaint: [redacted]
I am rejecting this response because: I should not pay for the monitoring service which the company does not now provide and...

for the future 3 years.Contract states payment of $39.99 + tax - total $42.90 for 60 months = $2,574.  Contract does not show cost of equipment, installation nor monitoring.I am willing to pay for equipment & installation cost provided the amount is at 9/2013 rates and with proof from Security Systems, Inc. of those rates.[redacted] security currently advertises $36.99 for 36 months = $1,331.64.
Sincerely,
[redacted]  09/03/2015

Complaint: [redacted]
I am rejecting this response because:Option 1 is not on option on Safeguards end. We are willing to have your service installed in my new home to avoid out of contract and pay rendering amount.  However I was told you do not provide service in this area. Not sure of the reason,  since we moved a few blocks away from my old home.  I am not willing to pay the full amount you have provided.
Sincerely,
[redacted]

[redacted]This complaint should be assigned to Security System Inc.   IN RESPONSE TO YOUR COMPLAINT WE TALKED ON 8/9/2017 ABOUT THE BUYOUT AMOUNT THAT YOU WILL SEND IN WHICH IS 539.00 AND THIS WILL SATISIFY THE ACCOUNT IN FULL. WE WILL ENTERTAIN REDUCING IF CUSTOMER RESPONES BACK TO US IN A TIMELY MANNER PLEASE CLOSE OUT THIS COMPLAINT  Jevaun P[redacted]Resolutions Department Manager Safe Home Security[redacted]Middletown, CT. 06457###-###-####mailto:[redacted]

Complaint: [redacted]
I am rejecting this response. I assumed the additional $5.00 per month for the motion detector, mentioned in their response, would add to the cost for the duration of the original contact – not an additional 5 years. I was taken by surprise and tricked - that a technician would have the authority to bind me in another contract. I assumed a longterm contract beyond 5 years would come from the company not a technician sent out to replace batteries. This contract should have ended in 2016! We have paid beyond this time and want this contract to end now! Further, this is not the first time we have contacted SafeGaurd and wanted out of this contract. Each time we are given the run-around. Paying for these unsatisfactory services for six years at this cost when we are retired senior citizens is enough.  I would be interested in considering a reasonable pay-out to end this now! Speaking of the motion detector, it hardly works most of the time. Why would we want to buy it?
Sincerely, [redacted]     
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The corporate office was not aware of the double charge until 6/5/17.  The dealer was notified and according to them, the issue was being handled.  The dealer refunded the credit card for $259.45 on 6/23/17.  It takes 7-10 business days for their credit card to reflect the...

refund.  ALSO, the Revdex.com complain states that customer gave a check for $312.58 but according to the charges in the account we refunded $259.45.  The customer also provided the rep with their credit card info in order for the dealer office to do a refund.
The customer is not in rights to cancel since this account was installed on 4/20/17 which makes it  past their 3 day right of recission and they may not cancel without paying remaining obligation.
 
Thank You!

To Whom It May Concern,We have reviewed the documents on file and the correspondences with [redacted], we will be closing his account at the end of this month per his request. No further billing will occur. We ask that The Revdex.com close this complaint as...

resolved. Sincerely,Colin W[redacted]Corporate Account Manager

Complaint: [redacted] I am rejecting this response because: I am Pleased to hear that my Acct is closed, however there is equipment in my home. I would like to know if the company is going to send someone out to remove it. I do not want to be billed for it later...

down the road.   
Sincerely,
[redacted]

I released the customer and I’m charging the dealer back.
 
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color:windowtext">Ty.
 
Gladysbell
Sa[redacted]
Payroll
Manager
Dealer
Support Manager
 
Safe Home
Security
55 Sebethe
Dr.
Cromwell,
CT. 06416
###-###-####
###-###-####
Fax
###-###-####
Credit Line
mailto:[redacted]
www.safehomesecurityinc.com
[redacted]

We contacted [redacted] and he stated that he did not want to speak with us regarding his account and that his son [redacted] will be contacting the office. We asked for his contact information but the customer declined to provide it.  We will wait for the son to contact the office so that we can discuss and resolve this issue.    Stephanie L. ###-###-####.

Complaint: [redacted]
I am rejecting this response because: We did not move to [redacted] we actually just moved into a different neighborhood in the same zip code. We paid a $200 fee to have the equipment removed, you state MOST people leave the equipment behind, well we are not most people in this case, we actually were planning to have the service resumed. However your company told us you do not service the new area we are now at, same zip code? You state you don't have techs in the area, is this the case now and that is why you can not resume service? I would  appreciate you coming to an understand and realizing we are not at fault here. We have tried to work with Safe Guard from the beginning. 
Sincerely,
[redacted]

The dealer has released the client without further obligation.

None of the additional information changes the outcome.  Either the system gets moved or the customer pays a buyout.  Since option 1 was a no go, buyout is the only recourse, it's in the customers contract.  We never recieved $200 for the system move.  This may have been quoted but certainly not applied to the A/R on this account.  If it were it would count toward the buyout balance owed.

The customer signed their agreement E-sign and at the time of sale provided us with the email address [redacted] This email address received the contract when the agreement was signed. In addition SHS mailed the customer a copy of their contract. There is no offer for the...

customer as they are currently receiving 6 free months of monitoring.     Best Regards,  [redacted]

Complaint should be assigned to Security Systems Inc. Revdex.com [redacted]  After speaking with the customer it was determined that the doorbell camera is covered under the manufacturer’s warranty. We have since mailed the customer a brand new replacement and scheduled them for installation...

August 8th. The customer understand that internet and data speeds may interfere with the quality of video playback and live feed. Going forward the customer now know they can contact Christopher H[redacted] at our office via phone (###-###-####) or email ([redacted]) in regards to the matter.

Complaint:...

[redacted]
I am rejecting this response because:
Contract signed on 2013 was attained under dubious circumstances.  I have stated quite clearly and multiple times that 2013 contract was signed under pretense to cover alarm system malfunction, and not for another full 5 year term commitment.This complaint will not be resolved satisfactorily until business annuls contract and recognizes it's agents in the field acquired contract signature under false pretense.
Sincerely,
[redacted]

We will be issuing a credit to
[redacted] for the time he is claiming to have been without a response for
service in the amount of $95.96 this will be placed on his account.Anthony G[redacted], Customer Service Manager

To Whom It May Concern:
I am responding back to Revdex.com complaint.
[redacted] have been released from our agreement.
Customer states that we were not given authorization for the monthly draft. On section #5 on the agreement, the customer has the option to declined EFT by signing to declined and which we do not have a signature. A copy of the agreement could be provided upon request.
Customer also states that they have not been monitored. As you can see below the weekly periodic test came in on 4/21/2015 which states that the customer has our equipment and it's being monitored. on 4/22/2015 I cancelled the account through our central station which means that the customer is no longer being monitored by Safe Home Security. A history report could be provided upon request.
On 2/23/15 A Waiver, Indemnity Agreement was signed by [redacted] that states that she hereby release & hold harmless Safe Home Security from any and all liability regarding previous contracts. Ms. [redacted] also agreed that there is no existing monitoring agreement & have not been induced to breech any valid sales or monitoring service agreements to the security system installed. A copy of the agreement could be provided upon request.
[redacted] 04/22/2015 10:02:55 External User - Account Out of Service [redacted], [redacted]
Cancelled account RELEASED
*OOS 04/22/2015 10:02:00
Event Details
[redacted] 04/21/2015 02:45:15 E602 - PERIODIC TEST REPORT [redacted] *