Security Systems, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am attempting to communicate with our client, and the dealer that set up the account, to see what we can do about this concern.

Anthem's Response is as follows,    This complaint identifies issues pertaining to the customer's internet and cable service.  If there is any issue with the security system we will assist to ensure the system is working properly.  We have reached out to the third party company...

and have been informed that the customer was offered adjustments on their bills.  The customer must contact the company [redacted] to take care of their issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is categorically false. At all times relevant hereto the The Company did come to perform repairs however they did not remedy the situation in the building or home. Moreover, a review of our Security Surveillance System has the technician removing the Motion Detector, Applying tape to them and placing it back on the wall. This is the type of behavior that confirms my position that they must remove their equipment from our facility and my home and give us a complete refund. Moreover, I have been Notified by the State of Connecticut Office of the Attorney General, that they are investigating this company as a result of a referral by the State of Connecticut Department of Consumer Protection.This office and myself both demand a full refund of all monies paid, removal of their equipment and a release from any and all contractual obligations.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response from Safehome is just plain ignorant, but not surprising. The primary reason that I contacted the Revdex.com and complained is the unfair negative credit reporting that Safehome continues to make on my account. And, anyone can see that the response I received from this complaint clearly does not address my concern. Unfortunately, this has been the type of responses I have been receiving from this unethical and disrespectful company for months. The fact is, I have not been late with my payments and it is plain and simply WRONG, UNETHICAL AND ILLEGAL to report me as late to the credit reporting bureau. Safehome, you have no right! In fact, since I filed my complaint on Safehome, another instance of fraudulent reporting has occurred on August 15. Not only did Safehome state that I was late and owed $129 dollars, AND I DO NOT OWE ANYTHING, they reported that my account had been CLOSED and $129 was still outstanding. Frankly, I wish to God that the closed part was true, however, Safehome does not deal in truth. I’m so tired of dealing with this extremely incompetent, offensive and unprofessional company.  To make matters worse, Safehome services are inferior and they still have not provided the level of services they were contracted to provide. Arranging for a technician to come out sometimes takes months because there is supposedly anyone working in the area and when they come out they problems is not solved. Most of the individuals I have spoken with are downright nasty and I believe vindictive. I am truly appalled by the level of disrespect and ugliness of Safehome staff. I've have never worked with a company as unprofessional and disdainful as this. I’ve worked hard and maintained excellent credit throughout life. Safehome, please take the high road and do the right thing, remove the unjust credit bureau reporting that has been fraudulently made against me. In addition, YES, I want out of this contract. Who in their right mind would want to be subject to deliberate fraudulent credit reporting, repulsive customer service and inferior services. Please tell me the specific amount that I need to pay, not a vague percent as stated in your response, but an actual figure so I can relieve myself of this unfortunate affiliation with your disgusting firm. This is the first time I’ve had to take this kind of action regarding a company and I’m 58 years old. Safehome is truly the epitome of incompetence and ugliness. 
Sincerely,
[redacted]

When our customers move mid contract we try to offer a system move when available or they can pay an early buyout on the contract.  In this case the customer moved to El Paso and we do not have technicians in teh area so the only option for the client is the buyout on the contract.  The...

equipment is not something we factor into the cost of the contract and it is usually left behind when people move anyway, so it's not something we reimburse for.  We will however update the customers credit to reflect paid in full and never late if tehy pay the buyout due within 30 days.

We do not see this as an inappropriate product.  The system was installed with a medical pendant.  The contract and associated documents contained full disclosures.  Both Mr and Mrs reviewed and signed.  They paid 8 months without complaint, long after legal rights of recission.  How about continuing to pay it monthly if the lump sum is not financially feasible.

The promotional flyer the customer has referenced, attached, and sent to Mr. [redacted] is not our company, nor an affiliate of ours. It is a company based out of [redacted]. The flyer links to the "[redacted] Security and Communications, Inc." website. Our company's name is "[redacted]...

[redacted]." The 60 month agreement is valid. Mr. [redacted] has offered the ability to assist the customer by working on a better agreement for the customer, but the customer has declined. The agreement will not be canceled.

Complaint: [redacted]
I am rejecting this response because:
We called the number left for us ###-###-#### and kept receiving a message that the party is not accepting incoming calls.We just spoke with customer service and was told that they show our alarm system was disconnected and taken out of the house.  They asked we call back later this week and speak to Gladys at ext. 1502.  She is going to try to contact the vendor who installed the alarm, for more info on the status of our system and the camera.  It would just be better if we are allowed to end the contract without any penalties. 
Sincerely,
[redacted]

ID# [redacted]   Response: Client had a service appointment on October of 2015 to  check the smoke and replace any batteries that needed replacing. In that time that the technician was there, the client wanted an additional motion sensor. The...

client and technician agreed to add the equipment for an additional $ 5.00 into the rates and the client agreed and must have read the agreement before signing. Here it is almost two years later, the client is now requesting to have a lower rate. At this moment I can have the client pay for the equipment out right and leave rate the way it was at $ 44.99. The cost of the motion is $ 180.00.        Miguel C[redacted] Middletown, CT. 06457 ###-###-#### EXT [redacted]

In response to complaint # [redacted]   [redacted] – were installed back in April 2017. In the time from then to now there has not been any issues with their security system. In June, their sales representative Mark P[redacted] reached out to me in regards to a question of their billing. I reached out to corporate and in a diligent time found out that there was a double billing on their account, a mistake on both of our sides. I contacted my sales rep to please get a credit card from the customer to refund the money, due to the fact that with our machines I can not return money to an account number or routing number. In two days time he returned to me with the payment information. I refunded the customer’s card on 6/23/17 in the amount of $259.45. Also this customer was granted 3 months free no charge from their contract in April. Thank you.   Julianne M[redacted] Executive Assistant One Corporate Drive Windsor Locks, CT 06096 Office:  (860) 741-3900  x169 Fax:  (860) 254-5507 www.Safeguardssinc.com

This account was installed in 2010. There is an abundance of paperwork to be signed at the time of the installation of the alarm system; including a monitoring contract. The renewal contract that was approved by the customer in 2013 is for 60 months and shall not expire until 2018.

once the account is closed, I will revise to close this case as discussed with the Safehone rep last week
Sincerely,
[redacted]

The account has been cancelled and refund check for $52.99 mailed out.

Below is [redacted] respond to this Revdex.com complaint # [redacted]     You can answer that we must have proof that customer is still under contract w/previous alarm company for 3 years.   Dealer has been calling customer w/o success.   Ty.   Gladysbell S[redacted] Payroll...

Manager Dealer Support Manager [redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:Although our money was finally refunded,, we have no trust in this company moving forward. I emailed and called several times with no response at all. We still don't know why the money was deducted, as no one will speak with us about it  We put a permanent stop payment on all transactions between us and Safeguard. I also got a new debit card. Since Safeguard breeched our contract by making an unauthorized deduction, we are confident that we will be able to cancel. We tried to call Mark (not sure of his last name -- he's Julianne M[redacted]'s boss) and left him 2 messages.  He hasn't called back.   We DO NOT want to conduct business with a company we can't trust. I know that an exception can be made to the 3 day rule. We look forward to resolving this and severing our relationship. 
Sincerely, 
[redacted]

Revdex.com Response Consumer Id # [redacted]   Safe Home is willing to proceed with the cancellation of your account but we would request two things from the client. We would need a cancel letter from the client requesting cancellation and also the client must pay a minimum buyout of a $100.00.     an>  Gary B[redacted] Corporate Resolutions Manager Safe Home Security [redacted] Middletown, Ct. 06457 ###-###-#### mailto:[redacted]

Safe Home Security has agreed to cancel this account without penalty. The account is closed and no further money is due.