Sign in

Security Systems, Inc.

Sharing is caring! Have something to share about Security Systems, Inc.? Use RevDex to write a review
Reviews Security Systems, Inc.

Security Systems, Inc. Reviews (255)

Review: had problem with my alarm system a tech. came sead all system ok but have the same problem and have no one to check my alarm until wed. I need it check now its the only thing that moniter my alarm so I have to pay for something that don't work they credit one month but I need my alarm repard but thay don't have no one till wed. I would like to know what to do please help me.

Product_Or_Service: Alarm system / May XX XXXX

Account_Number: XXXXXXX, LXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Need to know what to do. Keep with there service or not

Business

Response:

Business Response /* (1000, 5, 2013/07/26) */

Contact Name and Title: [redacted]

Contact Phone: XXXXXXXXXX [redacted]

called and spoke with [redacted] on 7-26-13. Reviewed case. Having service completed 7-27-13. [redacted] has my personal ext if any issues in the future.

Review: company never came and apply the system right it never work right. never call back to send someone out to fix system that never work when they put it in ...customer service is awful

Business

Response:

We have offered to cancel the customers account and refund all monies collected once we have retrieved our equipment.The customer has cancelled one appointment to remove. That appointment was scheduled for 1/7/16.

Review: Our security system has been out of service for several months and Safeguard has been either unable or unwilling to send a technician for help.

We have been without service due to faulty equipment for at least 8 months and despite our numerous calls for assistance, we have been met with both disdain and dismissal. few of our calls have been officially logged by the operators for accountability's sake and several local burglaries have inspired us to more fervently pursue compliance, Safeguard's promises were all but broken. We've been given several "confirmations" of dispatched work orders for technicians, but none have come to fruition. The final opportunity for resolution was given on 8-21-13 when we have at last been contacted by the technician's contracting firm. They gave us a tentative (and generous) window of arrival between 9am to 1pm, of which my wife had to take off of work to accommodate (which costs us invaluable pay). We were given neither notice nor acknowledgment that the tech was unable to make it until my wife called at 1pm, at which time she was assured that the tech would still arrive. As I type this now at 8:54pm, our system remains inoperable and we've yet received any call from any associates of the Safeguard company or any of its affiliate contractors. Our patience is exhausted, and our relationship with Safeguard is now irreparable.Desired Settlement: We must unfortunately demand immediate release from our contract (which Safeguard has demonstrated their own obvious desire to release us from) and financial reparations for at least 8 of the months that our system was paid for, though inoperable. We were charged for a service that we were not receiving, disrespected for our requests to be treated fairly, and abandoned at every attempt of diplomacy.

Business

Response:

Contact Name and Title: [redacted]

Contact Phone: [redacted]

Called and spoke with customers wife. Service was completed on 8-26-13 and system is working fine. issued a three month credit and will investigate the reason why it took two months to service.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1. There is no message attached in the response from business.

2. Spoke verbally to security system and they offered 3 months of credit to our account. We were without service for at least 8 months so feel 3 months is an unfair deal.

Sincerely,

Review: I received lightning damage to my security system on 04/2013. I contacted Safeguard America (SA) to send a service technician to make the necessary repairs to my security alarm and security cameras. Technician FINALLY arrived after several calls to SA Home Office. Tech made necessary repairs to the security system after accepting an upgraded warranty charge. The tech was not able to make any necessary repairs to my security cameras. Honestly, he had no clue how to troubleshoot the problems that I was having connecting to my network and left without a follow up or any suggestions. I continued to contact SA Home Office and request that another service tech come out and troubleshoot my problems. I have to repeatedly contact SA and advise them that a Tech has not contacted me to schedule an appointment. Those calls result in a request that I be compensated for poor service and SA grants a free month. SA represents very poor customer service that provide false promises when it comes to service technicians with boots in your house. Which reminds me that one Tech finally contacted me and stated: "Your address is out of my way and wont make a special trip just for that. I will call you when I have more service calls in your area." Really? I live an hour from him. This problem could be resolved with a support technician trouble shooting this problem over the phone. The problem here is that SA is providing equipment to it's customers that they have no clue how it works. I hope I can get out of this contract and go with another company that knows how to treat its customers.Desired Settlement: I request that I have my contract terminated immediately with no penalties or have my equipment working properly.

Business

Response:

I spoke with Mr. [redacted] today on 1/14/2014 regarding the status of his service call. He states our tech [redacted] went out and spent two hours there on premise. Our tech did some work on his wiring to his DVR supply and also replaced it. Mr. [redacted] was happy about the service and is only having issues with downloading the ap to view his cameras of site which has no ties with the system. He said he will work hand and hand with our tech to see if he can get help for it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Hithe issue that I'm having with this company I have a contract with them for my alarm system. ever since I put the system in I've have problems with getting the service I'm paying for. On April of 2014 I transferred my service from my moms home back to my present resided and I tried to do a test of the system to make sure that my system is working to find out that my alarm wasn't even connected to the operator. All the alarm is doing was making noise but I was waiting for a call from the main office to alert me that my system is going off, but I got no call from the main office. I then call to find out why didn't I get a call from then for them to tell me that my system wasn't hooked up to the main office. I then called and spoke with a manager who then gave me the ok to test the system and he ask me if I got a call from the main office pertaining my alarming going off in my home. I paid them from my person check $150.71 for the months of May,June, and July and their also pulled out an additional $47.17 for the month of August from my account without my permission because I had already sent them a check for the months stated above except August. Their also pulled another sum $193.46 from my account including the months I have already paid them for May, June, and July. In other word this company got paid twice from my account with a check and from them drafting from my account without my permission. The company are now telling that there are now telling me that there want to credit me for the months of May, June, July and August. The company wants to credit me for the months of September, October, November and December, but refused to refund me back the amount that was taken out without my permission from my debit account. The company was to come on Saturday to repair the problem but there never showed up. The whole issue is that this company took monies out of my account for services that I'm not getting.Desired Settlement: I desire for my $198.93 including taxes to be refunded to me.

Business

Response:

We completed a service call on 9-4-14, and we issued a refund check as well.

Review: Purchased an Alarm System, and all seemed to be in order, until we received the first bill. Then we learned that we were being charged a monthly charge for a WARRANTY. We were never told there would be this charge. Any electronic or appliance I ever purchased came with at least a one year warranty. Is their equipment so shoddy that they can't offer a manufacturers warranty? They also conduct business as [redacted]. I attempted to talk to them, but they 8insisted that the way things are, and refused any help. Their sales person LIED to us regarding the quality of their service, and not having ever dealt with this type of business fell for his line, only to find out he was LESS than honest.If dealing with this firm, I would have gotten things in writing, rather than taking his word. A POOR WAY TO CONDUCT BUSINESS, and I would NEVER deal with them again.Desired Settlement: In order to get them off my back, I have cancelled the service, and agreed to pay off the balance of said contract, but CAN'T understand WHY I should have to pay for a WARRANTY that I will never use on the remaining term of the contract.

Business

Response:

The warranty is not a separate charge. The warranty is built into the rate $47.95 in which [redacted] agreed to, as stated on the agreement. In addition, this account is not canceled.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:.... Is their merchandise so inferior that I should have to pay for coverage. Any and all electronic or

household items I've ever purchased have come with at least a 1 year warranty.

Sincerely,

Business

Response:

As stated in last response, per the signed agreement parts and labor are included. A simple annual visit to inspect system is 95.00, which we strongly suggest. Parts are covered for ninety days and then could cost 200 plus for each unit.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: While they state, coverage is included, they did NOT inform us of a monthly charge. ANY

electronics I have ever purchased have had at least a one year warranty. Is their merchandise so inferior that they only

cover it for 90 days? The service charge would be cheaper than an ongoing monthly charge.

Sincerely,

Review: Company is calling 2-3 times a day from an out of country number saying they are doing a survey for my city. They will not stop calling when requested

This company, identifying themselves as SAFE GUARD AMERICA, calls my home 2-3 times EVERY DAY including weekends and holidays. They say they are doing a survey for my local city. I tell them to stop calling and they over talk me asking if I have a smoke detector in my home. I refuse to answer and again request they stop calling. They then continue asking if I've had an break ins in my home. The calls are coming from an out of country number: XXXXXXXXXXXXX. Finally I challenged them for information interrupting them and asking questions about their company, why they are calling and where they are calling from.

They say they are calling from Tampa, FL, and NOT selling anything but doing an 'important survey'

for my city. When I asked where the company was and where he was calling from, he said Tampa, FL.

I again told him it was showing up as an international number, NOT one from this country and again asked him where he was, his name, and what he was supposed to be doing a survey on.

He muttered he was from the Philippines, but was calling from Tampa, FL. I told him I wanted the companies full name, address and email. He said SAFE GUARD AMERICA in Tampa, FL. When I questioned the address and email address, he said 'have a good day' and immediately disconnected.

Again they called in the evening. And this goes on EVERY day, always from the same number.Desired Settlement: Stop calling making UNSOLICITED calls after being asked repeatedly to stop. They misrepresent themselves by saying they are calling doing a survey for my city. My city knows NOTHING about this other than the fact numerous people are getting the same calls.

Business

Response:

Business Response /* (1000, 5, 2013/07/31) */

SHS does not do any telemarking or sales calls. The calls wewre coming from an independant outside vendor. However, I have contacted them on behalf of the consumer and asked they tske the phone number of thier call list.

Consumer Response /* (3000, 7, 2013/08/02) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

They are still calling on a daily basis, all with a foreign accent and very rude. They tell me they are calling about a survey for my city, and name the city when I ask. They tell me they are only a community service and NOT selling anything, but when I question them fully, they say they are representing a burglar alarm company. I've asked them not to call, but they continue.

When I checked with AT&T about the number they are calling from, they tell me it is a number in Germany or Belgium and have no other information on in.

When I question this caller (which sounds like the same male each time) he either continuously denies that he is not calling 'for my city' and gets rude saying he is only trying to 'help'. When I begin questioning him directly he hangs up with no response.

Business Response /* (4000, 9, 2013/08/06) */

As I stated SHS does not do any telemarketing or sales calls. If they are calling from out of the country it is not one an outside vendor associated with our company

Review: I signed a contract on January 27, 2014 for a home security system with [redacted]. Upon signing the agreement I only agreed to pay around $36 a month. Upon receiving my first bill it was way over the agreement. I talked to 4 different people in regards to this matter who said it would be taken care of, to which it was not and I had to call in monthly to dispute the bill and pay what was agreed upon. In May, my system quit working and the 2 techs who were to come to my home to fix it never showed. When I called back, I again got the run around and everyone I spoke with gave me a different reason as to what happened for them not to show up. I have wrote 4 letters to the company from May 22,2014 to date and have hired and attorney for the numerous problems I have received in the short time of being with the company. The only thing I had asked from them was to cancel my services and waive the cancellation fee. I have been told that only the CEO can approve it, but No one will let me speak with him and explain the consistent problems I have had monthly with the company. My alarm system has not worked since May 13, 2014. This company is not customer service friendly nor do they comply with what is said.Desired Settlement: I have filed a lawsuit with my lawyer. But as I told my lawyer, I don't want money all I want is my service terminated with the cancellation fee waived. I want away from this company without anything put against my credit.

Business

Response:

I’m responding back to the Revdex.com complaint # [redacted]. We are releasing the customer from our agreement. Our sales rep tried saving the customer but was unable to. No further obligations are required. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:If [redacted] has agreed to let me out of my contract, then why did they send me a bill in the mail 2 days ago saying I owe them $120?? What to do?? Thanks, [redacted] Sent from my [redacted]

Sincerely,[redacted]

Business

Response:

Account was closed out on 12-16-14, disregard the bill. No balance is due.

Review: Failed to disclose a credit report and 650 credit score was necessary to obtain product/service. Credit Report requested without consumer's consent!

Saturday, 05/18/2013 [redacted] (Regional Manager) and [redacted] Cowley (Sales Trainee) presented a security system package for my home. The presentation was informative and we (roommate and I) decided to purchase the security system for the home. [redacted] stated the monthly payment will be $39.95 plus tax. Also the first three months will be free due to my past military service. An application and my roommate's ([redacted]) debit card number were submitted to purchase security system. [redacted] stated that I would receive a call on Monday, 05/20/2013 to schedule an appointment for installation of security system. On Monday afternoon, 05/20/2013 I still had not receive a call concerning installation, therefore; my roommate called [redacted] to inquire about installation. [redacted] infomed my roomate that the purchased "Failed" and that someone should have contact you by now. [redacted] did not understand what [redacted] meant by the word "Failed!" Anyway, [redacted] called Security Systems, Inc. (Safeguard America) directly at 800.833.3211 and spoke with "[redacted]" concerning "failed" issue on the security system purchase. [redacted] stated he would call back with more information within five minutes. Forty-five minutes past and still no call from [redacted] called the [redacted] again and spoke with "Lisa" concerning the "Failed" issue. [redacted] stated that a credit report may have been requested and the credit score was too low. [redacted] informed [redacted] that [redacted] did not mention anything about a credit report request nor does the purchase aggreentment detail anything about a credit report needed to process purchase. [redacted] stated that she would call me back asap after speaking with troy or his office. [redacted] did call [redacted] back to inform him a credit check was done and credit score was too low. [redacted] informed her that [redacted] did a bad business-sales deal plus requesting a credit report without the consumer's consent. In addition to having [redacted]'s debit card number. Had we known a credit report was needed I would have decline the security system offer.Desired Settlement: The purchased Agreement signed by "[redacted]"be honored and installation of security system asap. Along with the first three months "free service," equipment indicated on agreement document. Along with two Keyfobs at no additional cost.

Business

Response:

Business Response /* (1000, 10, 2013/06/10) */

The complaintant was contacted. He didnt realize there was a certain criteria need to be met, for a credit score. He has a system and will keep what he has.

Consumer Response /* (3000, 12, 2013/06/12) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I do not accept the company's response! Reason being On Friday Afternoon, 06/07/2013 I spoke with [redacted] ext. [redacted] concerning my complaint. [redacted] apologized for the situation at hand and still wanted to run my credit report (AGAIN) to get security system. Why would I allow you to run my credit report again: when my credit report was ran the first time without my permission? The conversation with [redacted] was waste of time and nothing was resolved. This company needs to take responsibility for there action(s) and give me the service and product(s) that were requested. No more weak apologies nor conversations are necessary!!

Business Response /* (4000, 14, 2013/06/13) */

THE CREDIT SCORE DID NOT MEET OUR CRITERIA TO INSTALL A SECURITY SYSTEM. GARY SPOKE WITH THE MR [redacted], EXPLAINED THE PROCEDURES IN PLACE AND PER GARY, MR [redacted] STATED HE UNDERSTOOD AND WOULD USE THE SYSTEM HE HAD IN PLACE.

Consumer Response /* (4200, 17, 2013/06/17) */

(The consumer indicated he/she DID NOT accept the response from the business.)

THE ISSUE AT HAND: SALESMEN FAILED TO DISCLOSED TO THE CONSUMER A CREDIT SCORE WAS NEEDED. A CREDIT REPORT WAS REQUESTED BY THE COMPANY WITHOUT CONSUMER'S KNOWLEDGE NOR PERMISSION..THIS IS WRONG AND UNETHICAL!!

AS I PREVIOUSLY STATED..On Friday Afternoon, 06/07/2013 I spoke with [redacted], ext.[redacted]2) concerning my complaint. [redacted] apologized for the situation at hand and still wanted to run my credit report (AGAIN) to get security system. Why would I allow you to run my credit report again: when my credit report was ran the first time without my permission? The conversation with [redacted] was waste of time and nothing was resolved. AGAIN..This company needs to take responsibility for there action(s) and give me the service and product(s) that were requested. No more weak apologies nor conversations are necessary!!

Review: RE: Safe Home Security account # [redacted] May 3, 2015 we ordered equipment from Safe Home Security to upgrade our current system. We were charged and paid for 5 window sensors ($495) and a [redacted] XTI touch screen ($249). The 5 sensors arrived and were installed. The touch screen did not arrive.After repeated attempts to get the touch screen delivered and installed, Safe Home Security mailed us 2 [redacted] XTI touch screen on 7/2/2015 (ordered by Kelsey B[redacted]). We scheduled an installation of equipment on 2 occasions (the installer did not show either time, and never called to cancel or reschedule).On 10/5/2015 Safe home security billed us for $498 for the sensors (by debiting our checking account), without any prior notice. It once again took several attempts to address this matter (not less than 8 un-returned phone calls, including 3 to Sal Art, Resolutions department manager). We were finally able to contact Richard in the Resolution department. Richard stated that I would be refunded for the cost of the equipment. Safe Home Security mailed me a Fed Ex label to return the equipment, and I shipped back to [redacted], CT with confirmation that it arrived on 11/16/15.I still have not been credited for the returned touch pad ($498) or for the touch pad that was never delivered ($249) and 6 phone calls made to Richard in the Resolution Dept. and Kamishia M[redacted] (Billing manager) have not been returned.Desired Settlement: Refund for 2 returned XTI touchpads(11/16). Either delivery and installment of the original order on 5/5/15, or reversal of charge for touch screen that was not delivered.

Business

Response:

I have reviewed the account and am having a refund check in the ammount of $747.00 sent to Mr. [redacted]. I have reach out to the client to infom him of this. (a voice mail was left for him). Mr. [redacted] has my direct contact information in case there is any further trouble.

Kamishia M[redacted]

###-###-####

ext [redacted]

Review: I was contacted by this company that offered me a better, cheaper system than a company I have been with for over 18 years. I realized later I had unknowing signed a 5 year contact which I was not given a copy of, thinking it was an installation receipt, which was left and was blank. The install consisted of 3 annoying talking door alarms, period, no windows, rooms, or fire. I had difficulty contacting them, repeatedly getting busy signals or put on hold. Soon, I decided for my safety to go back to my original company that monitors my ENTIRE home and is less expensive. 6 months later, I get a threatening letter from Safeguard. I wrote them and explained my situation. They still weren't aware they weren't "monitoring" me. To this day they are sending me bills and I think they are a fraudulant company.Desired Settlement: I want them to leave me alone. They did not provide what they claimed they would offer. I am an woman on a fixed income, living alone, and felt VERY unprotected!!!! I feel taken advantage of. They threaten to turn me into the credit bureaus. I have worked hard to get and maintain an excellent credit score. I would never KNOWING sign a 5 year contract. With my current company, Protection One, my contract was 15 pages long for 1 year!

Business

Response:

I am attempting to communicate with our client, and the dealer that set up the account, to see what we can do about this concern.

Review: In May 2013, a Safeguard America salesperson called to inform us that his company took over [redacted] service and we would have to switch to his company. We would have to schedule a salesperson to come out and check out the system and have a new contract signed. At this meeting I informed the salesman that we could soon be relocated to another state. He told us that we could transfer service to potential home buyers whom would take over our monthly service charge, or we could take service with us to another home, no problem. Which brings us to this point. I called Safeguard to get information about how we should go about this when we move in three weeks....the representative, [redacted] (ext. 1706), stated that we are responsible for the service for the full 36 months, even if a new owner buys our home. Secondly, we have an option to move the service with us, however would be responsible for a $199 disc./reconnection fee plus the monthly charge even if we don't have a security system hookup. I was furious and stated that the salesperson who came out to my house lied to me....[redacted] rose his voice, and stated that we are responsible, when I asked to speak to his manager, he stated he was the boss, the executive of his company. After several minutes of unprofessional behavior, and getting no further help as to whom I can take my complaints to, he transferred me to a voice mail of Gary.Whom I left a message.....In closing, I was lied to about the transferring of service, potential fees involved, and about the take over from [redacted] I will not pay for this cancelation service and I will escalate this complaint to his superiors.

Product_Or_Service: Home Security System/May 2013

Account_Number: jXX-XXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my contract to be canceled with no additional charges or fees and no further contact with this company.

Business

Response:

Business Response /* (1000, 8, 2013/08/19) */

WE came to an agreement with [redacted], that if the new owners of her home were willing to sign with us, we would release her from the agreement. there was some disagreement about the contracts, but I spoke to the new homeowners and will sign with us. This will end this disagreement.

Review: a beeping smoke detector. have called three times for service and was told they would check it out and call me back. didn't happen. the first person said they would send a service man to my home on Tuesday. I called the previous Thursday, that's six days away. not acceptable. this smoke detector is beeping. I have lost two nights sleep because of the noise. I now want the Home security system removed. their salesman convinced me to leave [redacted] and join Safeguard America because I would get better service and cheaper rates. didn't happen. sorry I didn't stay with [redacted].Desired Settlement: just want this beeping to stop. it's so annoying.

Business

Response:

After speaking with the customer she was apologetic for not answering our calls for a sooner date. Customer said she didn’t answer our calls because the number was unfamiliar but after checking her Caller-ID she admits many calls to her home from us. The technician serviced and silenced her beeping smoke detector September 29, 2015. She recieved 3 months free service for the inconvenience and going forward if her smoke detector beeps she now knows to remove the batteries until a technician reaches her home.

Christopher H[redacted]

Customer Service Manager

Safe Home Security

###-###-####

mailto:[redacted]

Review: As a result of a telephone solicitation call, (I'm on the do not call list) on 09/06/13 I had the above company install a security system in my THEN home ([redacted]). Due to a dramatic change in my health, my house sold/closed on 12/16/13. I'm living in a [redacted] Community & do not need a security system. Sent a letter to the security system company asking to be released from the contract & sent them a copy of the sales contract. The company replied I owed them $[redacted]. They would take $[redacted] to close the account. Since 12/13/2013 I have paid 21 months @$[redacted] directly w/ drawn from my bank for a total of $[redacted] and the company has not had to monitor the house. Since 10/2013 to 9/2015 I have paid $[redacted]Desired Settlement: As the company does not monitor the house at [redacted] and if my $[redacted] payment covers the cost of the equipment, I would like to be released from the contract and a refund if I have overpaid for the equipment.

Business

Response:

The contract is a 5 year contract signed in 2013 with a 90% buyout clause for any reason. There is $[redacted] remaining on teh balance owed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I should not pay for the monitoring service which the company does not now provide and for the future 3 years.Contract states payment of $39.99 + tax - total $42.90 for 60 months = $2,574. Contract does not show cost of equipment, installation nor monitoring.I am willing to pay for equipment & installation cost provided the amount is at 9/2013 rates and with proof from Security Systems, Inc. of those rates.[redacted] security currently advertises $36.99 for 36 months = $1,331.64.

Sincerely,

[redacted] 09/03/2015

Business

Response:

Please see the attached contract which clearly states the 90% early cancellation fee. Customers are not at will to barter and negotiate buyouts, contractual obligation is provided upfront to avoid any confusion.

Consumer

Response:

Review: [redacted]:I have previously explained my refusal reasoning. Does the Revdex.com have any advice it can offer me. Or will this complaint go unresolved?

Sincerely,

[redacted] 9/5/15 7:32 pm

Review: Someone named [redacted] called me 6/30/14, and identified herself as from [redacted] security Co. She said the [redacted] company was offering their customers a lower rate of 29.99 per month, because they were losing lots of customers because of their high rates. She said as a courtesy she would have "[redacted] to come out and check my system, and remote, etc. and give me the lower rate of 29.99 per month. She said [redacted] was changing their name to [redacted] America. We set up an appointment for 7/3/2014 at 11:00 AM. [redacted] called and came on time. He checked the system box, remote etc. and then presented papers to be signed locking in the 29.99 price for 5 years. He then asked for the payment which I told him I'd already paid for the month. I didn't give any money. He said I'd receive a bill. ([redacted] takes the money from my checking account.) When he left, I called [redacted]. They said they didn't send anyone and didn't change their name. I called [redacted] America, and they said no paperwork on me had reached them yet. I called the technician, [redacted] at ###-###-####. He answered and said he thought everything was explained to me. I asked him to cancel, because this is fraud.Desired Settlement: This is information that others need to know. They have my social security number. I need assurance that they won't use it. They need to be stopped. I want to be sure they never bill me. I'm keeping [redacted] security system. A settlement of $100.00

Business

Response:

There was absolutley no fraud involved. The customer was well aware she was changing companies and signed a waiver and indemnity agreement. At no time was the customer told [redacted] was changing their name to [redacted]. she switched because we lowered he monthly monitoring rate. She says in the complaint "she called [redacted] after the technician left? To cancel her service? If she believed we were one in the same as [redacted] and were just changing names, why did allow new equipment to be installed and gave her SS number to run her credit, if she believed it was the same company?

Consumer

Response:

7/15/2014

Review: [redacted]

I am rejecting this response because:

Check fields!

Write a review of Security Systems, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Security Systems, Inc. Rating

Overall satisfaction rating

Description: Security Control Equipment & System Monitors, Television Sys & Equipment - Closed Circuit, Fire & Smoke Alarm Systems, Burglar Alarm Systems - Dealers, Monitoring & Service

Address: 1125 Middle St, Middletown, Connecticut, United States, 06457-1526

Phone:

Show more...

Web:

This website was reported to be associated with Security Systems, Inc..



Add contact information for Security Systems, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated