Security Systems, Inc.

Cancel letter was recieved May 31st. Cleint owed through June and was refunded July. There is no additional refund due

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, with the following exception, the equipment belongs to *** and should not be removed.
Sincerely,
*** ***

To Whom it May Concern,*** *** entered into a month agreement in January of Bringing the expiration date of the agreement to April of In November of 2014, the customer successfully contacted Safe Home Security and made a monthly payment on their billNo comments were made
regarding the system not working. On February 18th, the customer was contacted by a representative from Safe Home Security regarding a new renewal packageThe customer stated they were unsure if they wanted to renew, but would keep the system as it is for the time beingAgain, the customer never stated there were any issues with their security system on any of these phone calls. It wasn't until January of when the customer was again contacted regarding a renewal package did the customer say he disconnected the system some time agoAt that point the customer was instructed to send a cancellation letter and to pay the remaining balance on the accountWhich would have been the monthly payment for December(past due), January(past due), and FebruaryAllowing the account to close once those payments were madeThe customer declined to make any payments to close the account and has since refused to pay. Safe Home Security is offering two options for the customerThe first option is for the customer to allow Safe Home Security to service their equipment at no charge once the balance of the account has been brought currentThe second option would be for the customer to make the final payments on the account to closeSafe Home is willing to waive the late and finance charges and accept the amount of $to close the account.The customer's claim is that Safe Home Security gave written confirmation the account is closedSafe Home Security sent a letter to the customer confirming the cancellation letter had been received, and letter requests the customer calls Safe Home Security to finalize the cancellationIf the customer is claiming they received a letter confirming cancellation, we ask that a copy of that letter be provided to us.Sincerely,Colin W***Corporate Account Manager

We don't repair credit. We would be willing to Update your *** *** *** reports to show paid never late. Must contact Karen C*** at extension ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Reviewed the account in question for *** *** in regard to a refund she is looking for , I received an email back from Mike at *** *** *** they issued a refund ck on 2/22/16. *** should be getting it shortly

Here is the official notice that this account is being cancelled We are releasing this customer and stopped billing, and will set up a date to retrive the equipment that was installedAny questions can be directed to Colin W*** at ###-###-####

# *** *** Disputed amount $has been denied. Customer only gave us month deposit and received 6mos free already. Customer is scheduled for service on 11/02/16.Gladysbell S*** Payroll Manager Dealer Support Manager Safe Home Security Sebethe DrCromwell, CT
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern,Senior Account Executive Michael G*** has been in touch with *** *** and is securing an appointment to speak with *** *** *** *** to come to a fair resolution to this matter. Sincerely,Colin W***Corporate Account Manager

Please assign to Security Systems Inc. This account will be closed and money will be refunded, per the dealer

PLEASE ASSIGN TO SECURITY SYSTEMS INC.I've called and attempted to get ahold of them and advise them to send the POA in to me or a letter from the assisting homeIf they send either of them into you we will cancel them. On Wed, Mar 22, at 9:AM, Chase ***
*** wrote: Lauren, weren't you working on this? Let us know the latestThanks Chase ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I will contact the technician immediately to get this service visit done

We have spoken to Mr*** on multiple occassions. At first we offered to reduce the contract to years and that was not accepted. Most recently we offered 1/off to cancel or $706.13. We were told they would take it under advisement. Contract was signed, Installation
certificate signed, payments made. Medical pendant completely functional. It is our contention that the customer simply wants this terminated due to life change and we are willing to meet them half way

Per the local dealer, the customer was serviced on 3-8-and all issues have been resolvedCamera was installed and system is working 100%Any issues in the future please call ###-###-####Ext Al S***

To Whom it may concern in regards to the complaint against *** *** ***: Safe Home Security has contacted the customer and fulfilled their request for a resolution Safe Home Security will credit the customers $and month of monitoring at no charge In
addition to above, The customer has received a formal written apology Jamie P*** Senior Account Manager Safe Home Security Middle Street Middletown, CT (800)833-xmailto:JP***@safehomesecurityinc.com

This account is being cancelled and wil be refunded the appropriate amount the dealer and customer agree onAny questions can be referred to *** *** at ###-###-#### Ext

There was nothing attached to the response
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

To Whom It May Concern,We have assigned Senior Account Executive Michael G*** to assist the *** in this matterHe has spoken to *** *** and they are working on coming to a resolution to this matter. Sincerely,Colin W***Corporate Account Manager