Security Systems, Inc.

Moni Security is emailing me the contract and mailing a hard copy also.  I just spoke with a representative and it was supposed to have been emailed.  I did not receive it and checked my spam folder also.  They are going to email it again, and also send a hard copy in the mail.  They are located in Texas so it will take a few days.  I will send the copy to Scott as soon as I receive the contract.  I want to resolve this as quickly as they do.

Complaint: [redacted]
I am rejecting this response because:  I am not interested in a buyoutThe company I am currently contracted with has been attentive to my issues,  I feel secure with them, and have received excellent customer service and quick response when my alarm recently went off.  Safeguard America had 3 days to correct my situation and failed to do so.  Their customer service dept was inept and following my fiasco with them,  I have been bombarded with numerous harassing phone calls, threatening to take me to court if I didn't pay up.  This does not sound like a company who has an interest in working things out.  They showed no interest in my satisfaction, as a client.  They are only interested in my money.  They have failed to earn my trust and my business. I doubt that they would be able to reassure me, that should I encounter future problems, I wouldn't experience the same outcome and treatment.   I'm tired of dealing with them, I don't trust them and I want out of my contract.  That is the only solution that I will accept at this time.  I don't wish to be burned again. I have sought out legal council, and will proceed with my suit, should this harassment continue.
Sincerely,
[redacted]

Regarding Complaint ID [redacted]
 
We spoke with the consumer on 4/4 and have agreed to
lower the monthly monitoring rate as the customer is no longer interested in
the Doorbell Device.  We have sent a new contract to the customer for the
new monthly...

monitoring rate of $42.99 to be signed and returned.  The term
has also been reduced from 60 months to 36 months.  At this time the
customer is satisfied with the resolution and willing to move fwd.

I’m responding to Revdex.com complaint # [redacted]. I have released the customer from our agreement.  No further obligations are required. Should you have any questions please feel free to contact me. Thank you.

Complaint: [redacted]
I am rejecting this response because: I have no need for there services anymore. I would like to thank the B.B.B for your help in this matter. I hope other customers are not treated like I was by this company. My matter should have been handled 7 months ago. I do not trust this company nor will I ever do business with them again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I know what I was told but after further thinking and knowledge didn't know why
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Even though there is a actual contract-I still would like to cancel my services and was informed that I could not. I understand I have 6 months of free service, but following that via the contract I am obligated to continue service and would not like to do so. The customer service I was provided prior to contacting the Revdex.com was unsatisfactory and my complaint to the actual company was not handled appropriately. Therefore, I would like to cancel my services and opt out of the contract. I am not requesting any money back, I just would like to not continue service with SHS.
Sincerely,
[redacted]

To Whom it May Concern,The customer signed the renewal contract to add an extended warranty to her system in 2013, extending the agreement out to 2018. The customer was assisted throughout this entire process by a Spanish speaking representative within the company to ensure all details were clarified and understood. This agreement was accepted and signed by the customer. This agreement shall not expire until May 31st, 2018. Sincerely,Colin [redacted]Corporate Account Manager

In the spirit of resolving this to the clients satisfaction the CFO reviewed again. Despite the fact the client sent notification in writing at the end of May we have agreed to refund 2 additional months. Check is in the mail for $59.90 and the company considers the matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Safe Home Security has assigned Corporate Account Manager, Colin W[redacted] to speak with this customer. We are currently in discussion to do our best to please Mr. [redacted]. A new agreement has been sent to Mr. [redacted] reflecting the rate he was originally promised. Once the agreement is approved, Safe...

Home Security will have the account paid up to March 1, 2016.-Justin

To Whom It May Concern,   A Senior Account Director has reached out to Ms. Webb via phone. They have came to a new agreement to see [redacted]tay with the company. Please close this complaint as resolved.     Sincerely,     Colin W[redacted] Corporate Account Manager  ...

Safe Home Security 1125 Middle St. Middletown, CT. 06457 ###-###-#### [redacted]

Complaint: [redacted]
I am rejecting this response because:  RE: Revdex.com complaint #[redacted]. About 10:00 am this morning I received email from Revdex.com re this complaint. Their reply said they were canceling acct, so I accepted the email at that time. Then about 4:00 pm I received notification from our bank that the co. had taken an automatic $45.99 chg. from our acct. I'm not sure yet how because I NEVER signed any auto withdrawal. Unfortunately I did give them a $45 check for first month pmt., which is only way they could have gotten bank info. but I never authorized an auto withdrawal. This co scammed me in the 1st place, so I was willing to let the original pmt to be a "lesson learned". BUT then their response said "they would cancel the acct, but it was against their co. policy to put system back the way they found it". So it just seems to me that they don't have to face any consequences, or even apologizing for their crooked tactics, refuse to fix or pay for their mistakes. Plus getting $90.99 out of the deal, for an acct. that was never used or monitored even once. This in NO WAY seems right to me. I have spent a lot of $ & time since I came in contact with this co. trying to correct the mistake I made listening to any of their lies. And can't believe company's are allowed to operate this way, they should be shut down. I have also filed a complaint with the F.T.C. & will post their practices on our Neighborhood Highway Social media site to try & prevent any of our neighbors from falling for their lies as well. Translate        I feel I deserve a full refund of $90.99 but since I did originally agree to the first $45.00 being a lesson learned. I will keep my word if the immediately refund the $45.99 which should have never been charged.

Complaint: [redacted]
I am rejecting this response because:To begin with, the three months free was a promotion from The [redacted] Home Show that we won. We received a call that we "won a free home security system," which is why we had it installed. The way Julianne presents it makes it sound like the three months free was something they did for us after the fact. The issue we have is not with the security system itself, it is with the deplorable customer service. 1) We were initially told that we were not incorrectly charged until I provided the company with the returned check. 2) I was told that a check was mailed out. It was not. 3) Both my husband and I contacted the company NUMEROUS times and we were ignored. People promised to call us back and no one ever did. 4) Julianne NEVER returned a call of mine. I was able to get her on the phone through incessant calling. She then only responded to one email when I asked why she was ignoring me. Since she felt that the issue was resolved, she stopped responding to subsequent emails from me, which is entirely unacceptable. 5) We got our money back THE DAY AFTER the Revdex.com contacted the company. Seems like an interesting coincidence. The company has done us no favors and we do not trust these people with our money or the safety of our home. As stated earlier, we have issued a STOP PAYMENT with our bank to prevent then from stealing from us again. An apology NEVER happened and no one ever tried to compensate our loss. Maybe $259 isn't a lot to some people, but to have it wrongfully taken from us was a very big deal. 
Sincerely,
[redacted]

Complaint:...

1[redacted]
I am rejecting this response because: The only reason I got a copy of the instructions was because I was having a problem with the panel and called the customer service number.  The agent stated  Why you did not get a copy of the instructions? he said he was supprised.  As for the free service call mentioned.   The reasons for several service call was because everyone that was sent out did not fix the problem, therefore  generating a service call after another service call.My home was left with holes in my walls as well as holes in the tile where a service technician had drilled to install the camera that never worked. I truly need to have this service and the contract cancelled immediately.This is the WORST  Company to have as a ALARM SYSTEM.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I pay my bill every month 53.49 and I am NOT behind. I NEVER wanted this system period. My balance is 53.49 a month I DO NOT OWE 350.00. I have receipts to verify it.
Sincerely,
[redacted]

This customer is under agreement and will be responsible for the full terms of the agreement.  If they want to pay off agreement they can contact Justin L[redacted] at ###-###-####.

The response to the complaint is inconsistent with the facts, however I will opt to accept resolution two for this issue, to be done with all business dealings with Safe Home Security (aka. SafeGuard America).I will pay the $102.18 to close the account, and accept deposit of the check as acceptance of cancellation by, and release from any future charges from, Safe Home Security.  A registered letter will be sent immediately along with a copy of the offer of resolution from Safe Home Security, to:Safe Home Security55 Sebethe DriveCromwell, CT 06416. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

FIRST THIS COMPANY IS NOT A SCAM. AS I STATED BEFORE SHE HAS REFUSED SERVICE AND CREDIT.
AND AS SHE STATES SHE DID NOT READ THE AGREEMENT AND SHE DID NOT ASK QUESTIONS OF THE SALESMAN
THIS IS NOT OUR FAULT. WE WILL NOT CANCEL THIS AGREEMENT.

I CALLED MS [redacted] AND LEFT A MESSAGE ON HER MACHINE AND OFFERED TO FIX THE PROBLEM IN A TIMELY FASHION AND ALSO INFORMED HER THAT UNTIL  IT IS RESOLVED EITHER BY BEING UN FIXABALE OR UNREACHABLE SHE WILL CONTINUE TO BE BILLED BY US NO EVER DENIED HER SERVICE OR ATTENTION I LEFT MY CONTACT INFO...

ANDE WILL ALSO CREDIT HER FOR THE TIME THAT WE WERE NOT ABLE TO GET TO HER SYSTEM. THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER