Complaint: [redacted] I am rejecting this response because: The reason why I wrote to the Revdex.com because there is no one that I could speak to about complete bait and switch Tactic Andrew the training manager did to me when I was in his office My daughter and I both stood in front of him and he said everything was included on my new contractI've tried to reach out to him a couple times he ignored me so he knew he lied to me and he just said he was sorry He lied that's why I'm contacting u and the RevDex.com I work at a major credit card company with over 70,employees and millions of customers worldwideIf there was any kind of issue they would be someone that would speak to our customersYou do not want to speak to me as a customer to find out exactly what happenedThat's what I'm asking you to doIt has to be someone that I could speak to I think this policy should change because if there's something that is wrong and anytime I reach out to the well support desk through email they do not help meIt's extremely frustrating because I was lied to I would like someone from wow to call me personally and we could do a three-way conversation with Andy Wow customer service is awful especially when there's no way to speak to at the gym or at wow email support Anyone at the gym that I've talk to will not help me I try talking to Andy and he walked away for me he refuses to speak to me Is that good Customer Service ? Regards, [redacted]
The annual membership fee is stated on the first page of your membership agreement, and it is clearly disclosed. If you take out your membership agreement, it is stated under the heading "about this membership" and states," an annual membership fee of $49.99 will be assessed to your membership and billed once per year starting at month **3 [redacted] of your membership and then annually thereafter..." We would never not disclose or hide anything from our members. However, since you were not aware of the annual membership fee, even though it is stated in your membership agreement, Mary does not normally do this, but she will allow a credit card refund in the amount of $53.49.
Complaint: ***
I am rejecting this response because:after making my original complaint, WOW sent me a copy of my "contract." ?My signature was forgedI was not aware of being in a year contractI was originally told it was a monthly contract that could end at any time with no chargeI never viewed anything on paper it was al verbalized to meThey wanted me to sign the contract, but kept on forgettingIf you view the contract they have it does not match my signature. They are offering me free sessions which is an equivalent amount to the 10% they wrongfully took for me I cannot use their sessions, due to not only moving but having a hurt back I want a refund for the $or I will contact the police for forging a signature
Regards,
*** ***
We greatly appreciate ** *** membership with us and would like to clear up any confusionOn 3/15/*** *** enrolled in a VIP membership with a one-month initial term and a monthly dues rate of $per month including taxAt no time was Mr *** enrolled in a WOW membership
account with a monthly dues rate of $per monthAs outlined in his agreement, his monthly dues rate was to increase by $after months of membershipThe monthly dues do not increase by $each yearCurrently, ** *** monthly dues rate is $including tax per monthWe do offer two $increase options to our members which we have explained to Mr*** through online Support Ticket.In October 2015, ** *** WOW membership account was put on a hold because of the past due natureAt that time, Mr*** was past due for months of dues (6/- 10/15), late fees, and his Annual Membership fee of $totaling $In Dec 2015, Mr *** was contacted by one of our Corporate Office employees via telephoneAt that time, Mr *** made a payment over the phone of $to reactivate his membershipThis amount included his past due balance of $+ months of $dues for November & December ** *** membership was reactivated and his regular monthly billing cycle resumed as of 1/1/16.On 3/7/we received a Support Ticket submitted by ** *** wifeShe explained that ** *** WOW membership account should have been frozen due to his military activityAt no time did we receive a freeze request for his membership or a copy of his military documentation prior to March 10, Once we received his military ID, we made the exception to back freeze the membership for two months because he was not able to use the facilityA credit of $is currently on his membership account to be applied toward future monthly duesWe will also make the exception to waive his $increase going forward which will bring his monthly dues rate back down to $per month
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have reviewed the request submitted by Ms*** We do apologize for any inconvenience caused on Ms*** behalf We have removed Ms*** account from collections Please allow 5-business days for the collections agency to update their records accordingly
The outstanding balance remaining on Ms*** WoW membership account has been waived We would be happy to have Ms*** as a WoW member She may contact me directly if she would like information on our current rates and promotions I can be reached at ###-###-####, during regular business hours
We had made multiple attempts to contact *** ***Our last resort ever would be to send someone to collectionsThis could have all been avoided had he responded to us soonerEven though he is responsible for his debt, we are going to take his word that he spoke to someone at the facility stated his cancellation was accepted, and we will remove his WoW membership account from collections with no further payments due
We have thoroughly looked into this for ** ***On April 16, ** *** inquired about freezing her membership due to medical reasons, after we received her doctors note we did so accordingly, as of April 23, ** *** was on a $personal training freeze and a $monthly medical freeze
for her membershipI see that ** *** was actively using and checking into the club throughout the months of April, May, June and July although her account was on a medical freeze** ***'s last personal training session was for one hour on May 4, as well We see that as of July 15, ** *** completed months of her month contract when she asked to cancel regarding her recent move to a different stateWhen a member is still in term with their contract, we will charge 10% of their total contract valueOn July 23, we charged ** *** $to terminate her contract as she requested due to her moveThere is no refund that is due for ** ***, we wish her and her husband well and hope they are adjusting well to their new town!
I have thoroughly reviewed our records and on 12/6/*** *** enrolled under a Jersey Strong membership with an initial term of 12-month. As stated in *** *** agreement with us, he may cancel his membership upon completion of the 12-month initial term. A cancellation has been
applied to *** *** membership for the end of his initial membership term, on 12/31/2018.We currently have an affiliate club located within miles of Jersey City, NJ. Although we do not normally do this unless a member is moving, if *** *** is interested in using the affiliate club, he may request further information through our online support desk by visiting ***
According to our records, on 3/31/*** *** enrolled under a VIP membership agreement with an initial term of months I have thoroughly investigated our records and there has never been a cancellation request received for *** *** WoW membership account. As stated in his
agreement with us, you may cancel your membership at anytime after the completion of the initial term by submitting a written cancellation request We will accept a cancellation request through our online Support Desk or by Registered/Certified US Mail Although *** *** *nitial membership term would not have been complete until 3/31/2015, his membership was cancelled on 9/25/due to the outstanding balance on the account *** *** was sent to collections for an account balance of $313.89. We have advised *** *** through our online Support Desk that we will make an exception to remove his membership from collections upon receipt of a payment in the amount of $188.33, for 60% of his collections balance However, I have reviewed *** ***'s account with one of our owners, Mary R*** Due to this circumstance, Mary has made the exception to accept just 50% of the total balance due Upon receipt of a payment in the amount of $we will remove *** *** from collections and close his account entirely We hope this helps! *** *** may make a payment by contacting me at *** *** ***
*** *** enrolled in a month membership on 9/17/with a monthly dues rate of $+ tax per month. By no means was *** *** forced into anything and if he were unhappy with his purchase, he could have taken advantage of our Day Cancellation policy detailed in his agreement for a
full refundWe did receive *** ***'s cancellation request on 1/13/2014, we set his membership to cancel at the completion of his initial term, and sent him a confirmation emailWe succcessfully received payments for his membership until 3/01/In June due to nonpaymentwe had no choice but to send the account to collections in the amount of $Every member pays an Annual Memberhsip fee one time per year in accordance to their agreementThis fee does not apply to club maintenance however our equipment and facilites are regularly maintenanced and monitored*** *** disputed his Annual Membership fee and monthly dues originally billed in January and February with his credit card company.These charges were added back in the amount of $to his account leaving a balance of $321.09. At the time of being sent to collections, *** *** owed months of dues and owed months to complete his initial termTo help *** *** out, we will settle his account upon payment of $which equates to months of duesWe will go one step further and hold months of his payment for him to use at a later dateWe pride ourselves on our state of the art equipment
I have thoroughly looked into this for *** * *** *** According to our records, on 1/7/*** * *** *** each enrolled under an Online WoW membership agreement I have attached their online agreements to this request for your review. As stated in *** * ***
***'s agreements with WoW, their membership dues were set to increase by $upon completion of the initial month term The $monthly membership dues increase is stated in *** * *** ***'s agreements under the section titled "About This Membership."I have confirmed that *** * *** ***'s accounts were billed their contracted membership dues rate of $+ sales tax, for the full month initial term On 1/31/their initial membership term was complete Beginning 2/1/2015, *** * *** ***'s accounts with WoW were billed the increased rate of $+ sales tax per month. I have thoroughly reviewed our records and as of the date of this response, WoW has not received an inquiry from *** ** *** *** regarding their monthly dues rate We would have been happy to explain the $monthly dues increase or provide *** * *** *** with a copy of their online agreements with WoW. On 12/26/*** *** WoW membership account was cancelled for non-payment and has been sent to collections in the amount of $ *** *** is responsible for the balance due On 12/26/*** *** WoW membership was cancelled for non-payment and has been sent to collections in the amount of $ *** *** is responsible for the balance due I am the Administrative Operations Manager and I will be happy to work something out with *** * *** *** They may contact me directly at *** *** *** during regular business hours
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have thoroughly looked into this for ** *** The charge that he is referring to is his Annual Maintenance FeeThe annual membership fee is stated on the first page of your membership agreement, and it is clearly disclosedIf you take out your membership agreement, it is stated under the
heading "about this membership" and states," an annual membership fee of $will be assessed to your membership and billed once per year starting at month **4*** of your membership and then annually thereafter..." We would never not disclose or hide anything from our membersI see that this was explained to ** ***r via email when he first inquired about it on April 24, The $charge back fee is the fee WoW is billed every time a member charges back, so we add that to the member's account as well
According to our records, at no time did we receive a cancellation request nor was a "penalty" charged to *** *** WoW membership accountIf he would like to submit proof of payment for the "penalty" charged, we will be more than happy to look further investigate for himWe had attempted to
contact *** *** regarding his account to which we received no responseAfter numerous attempts, our letters were returned to sender with no forwarding addressIf *** *** would like to rejoin WoW, we will be more than happy to waive his Collections balance at the time of sign upWe hope this helps clear up any confusion!
*** *** has had three accounts with usWe will make the exception to waive her bad debt from and and remove the accounts from collections because she was such a loyal member. *** *** was informed of the balances owed by automated messages, letters, and online support tickets
We will go one step further by waiving her late fees and we will lower her collections amount for to $80.07. To make a payment, she may call Jessica at *** *** *** or she may make a payment at her local Jersey Strong location
According to our records, on 6/7/*** *** was enrolled under a VIP membership agreement All WoW VIP members have access to each of our locations A home club change is not necessary for a VIP member and would not be processed as such *** *** was enrolled at our North
Brunswick location which remained as her home club During the month of March an email notification was sent to all North Brunswick members announcing the transfer of our North Brunswick location from WoW to the *** GYM *** *** As a request to cancel, transfer or split *** ***'s membership was not received prior to 5/1/2016, her membership was automatically transferred to the *** GYM I have contacted the *** GYM and requested that the transferred membership be cancelled To check status on the cancellation, *** *** may contact the *** GYM directly at *** As stated in *** ***'s membership agreement, all cancellation requests must be submitted through Registered/Certified Mail OR through our online Support Desk As a prior request was not received, *** *** is responsible for payment of her membership dues *** *** may reinstate her original WoW membership agreement and continue to use our Tinton Falls club We would love to have *** *** back as part of the Jersey Strong Family!
Complaint: ***
I am rejecting this response because: I seek a resolution for an unreasonable and unnecessary accumulation of training sessions
Regards,
*** ***
I have thoroughly looked into this for *** *** According to our records, on 6/12/a cancellation request was received for *** *** WoW membership account We replied to *** *** through our online Support Desk and explained that her membership was not eligible to be cancelled
until the past due balance of $was paid in full As payment was not received, her membership remaining active and was billed accordingly Due to the outstanding balance on *** *** account with us, her membership was sent to collections on 8/25/for $ However, we will be happy to honor the original cancellation amount of $ *** *** may make a payment at her local WoW location or over the phone by calling *** Once the payment of $has been received, I will be able to remove *** *** account from collections I hope this helps!
I have personally contacted *** *** over the phone to discuss this situation and reviewed this case with the owner Mary R*** It is to our understanding that *** *** came into the club with the intention of purchasing a membership and she gave her credit card information to a
representative.We will take *** *** word for it that she did not enroll in a membership at that timeWe have gone ahead and removed her from collections, waived any balance associated with the account, and the account has been canceledAny money that we received has been refunded to her by her credit card company in the form of a Charge Back.*** *** was a member with us in and we want her to make her happyWe would like to offer her a month VIP+ guest membership which includes access to all of our locations, Large Group Classes, and unlimited access to our X-Lab Classes We hope this helps! We would love for *** *** to come in and enjoy the clubPlease contact me when she would like to start using her guest membership*** *** ***
Complaint: [redacted] I am rejecting this response because: The reason why I wrote to the Revdex.com because there is no one that I could speak to about complete bait and switch Tactic Andrew the training manager did to me when I was in his office My daughter and I both stood in front of him and he said everything was included on my new contractI've tried to reach out to him a couple times he ignored me so he knew he lied to me and he just said he was sorry He lied that's why I'm contacting u and the RevDex.com I work at a major credit card company with over 70,employees and millions of customers worldwideIf there was any kind of issue they would be someone that would speak to our customersYou do not want to speak to me as a customer to find out exactly what happenedThat's what I'm asking you to doIt has to be someone that I could speak to I think this policy should change because if there's something that is wrong and anytime I reach out to the well support desk through email they do not help meIt's extremely frustrating because I was lied to I would like someone from wow to call me personally and we could do a three-way conversation with Andy Wow customer service is awful especially when there's no way to speak to at the gym or at wow email support Anyone at the gym that I've talk to will not help me I try talking to Andy and he walked away for me he refuses to speak to me Is that good Customer Service ? Regards, [redacted]
The annual membership fee is stated on the first page of your membership agreement, and it is clearly disclosed. If you take out your membership agreement, it is stated under the heading "about this membership" and states," an annual membership fee of $49.99 will be assessed to your membership and billed once per year starting at month **3 [redacted] of your membership and then annually thereafter..." We would never not disclose or hide anything from our members. However, since you were not aware of the annual membership fee, even though it is stated in your membership agreement, Mary does not normally do this, but she will allow a credit card refund in the amount of $53.49.
Complaint: ***
I am rejecting this response because:after making my original complaint, WOW sent me a copy of my "contract." ?My signature was forgedI was not aware of being in a year contractI was originally told it was a monthly contract that could end at any time with no chargeI never viewed anything on paper it was al verbalized to meThey wanted me to sign the contract, but kept on forgettingIf you view the contract they have it does not match my signature. They are offering me free sessions which is an equivalent amount to the 10% they wrongfully took for me I cannot use their sessions, due to not only moving but having a hurt back I want a refund for the $or I will contact the police for forging a signature
Regards,
*** ***
We greatly appreciate ** *** membership with us and would like to clear up any confusionOn 3/15/*** *** enrolled in a VIP membership with a one-month initial term and a monthly dues rate of $per month including taxAt no time was Mr *** enrolled in a WOW membership
account with a monthly dues rate of $per monthAs outlined in his agreement, his monthly dues rate was to increase by $after months of membershipThe monthly dues do not increase by $each yearCurrently, ** *** monthly dues rate is $including tax per monthWe do offer two $increase options to our members which we have explained to Mr*** through online Support Ticket.In October 2015, ** *** WOW membership account was put on a hold because of the past due natureAt that time, Mr*** was past due for months of dues (6/- 10/15), late fees, and his Annual Membership fee of $totaling $In Dec 2015, Mr *** was contacted by one of our Corporate Office employees via telephoneAt that time, Mr *** made a payment over the phone of $to reactivate his membershipThis amount included his past due balance of $+ months of $dues for November & December ** *** membership was reactivated and his regular monthly billing cycle resumed as of 1/1/16.On 3/7/we received a Support Ticket submitted by ** *** wifeShe explained that ** *** WOW membership account should have been frozen due to his military activityAt no time did we receive a freeze request for his membership or a copy of his military documentation prior to March 10, Once we received his military ID, we made the exception to back freeze the membership for two months because he was not able to use the facilityA credit of $is currently on his membership account to be applied toward future monthly duesWe will also make the exception to waive his $increase going forward which will bring his monthly dues rate back down to $per month
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have reviewed the request submitted by Ms*** We do apologize for any inconvenience caused on Ms*** behalf We have removed Ms*** account from collections Please allow 5-business days for the collections agency to update their records accordingly
The outstanding balance remaining on Ms*** WoW membership account has been waived We would be happy to have Ms*** as a WoW member She may contact me directly if she would like information on our current rates and promotions I can be reached at ###-###-####, during regular business hours
We had made multiple attempts to contact *** ***Our last resort ever would be to send someone to collectionsThis could have all been avoided had he responded to us soonerEven though he is responsible for his debt, we are going to take his word that he spoke to someone at the facility stated his cancellation was accepted, and we will remove his WoW membership account from collections with no further payments due
We have thoroughly looked into this for ** ***On April 16, ** *** inquired about freezing her membership due to medical reasons, after we received her doctors note we did so accordingly, as of April 23, ** *** was on a $personal training freeze and a $monthly medical freeze
for her membershipI see that ** *** was actively using and checking into the club throughout the months of April, May, June and July although her account was on a medical freeze** ***'s last personal training session was for one hour on May 4, as well We see that as of July 15, ** *** completed months of her month contract when she asked to cancel regarding her recent move to a different stateWhen a member is still in term with their contract, we will charge 10% of their total contract valueOn July 23, we charged ** *** $to terminate her contract as she requested due to her moveThere is no refund that is due for ** ***, we wish her and her husband well and hope they are adjusting well to their new town!
I have thoroughly reviewed our records and on 12/6/*** *** enrolled under a Jersey Strong membership with an initial term of 12-month. As stated in *** *** agreement with us, he may cancel his membership upon completion of the 12-month initial term. A cancellation has been
applied to *** *** membership for the end of his initial membership term, on 12/31/2018.We currently have an affiliate club located within miles of Jersey City, NJ. Although we do not normally do this unless a member is moving, if *** *** is interested in using the affiliate club, he may request further information through our online support desk by visiting ***
According to our records, on 3/31/*** *** enrolled under a VIP membership agreement with an initial term of months I have thoroughly investigated our records and there has never been a cancellation request received for *** *** WoW membership account. As stated in his
agreement with us, you may cancel your membership at anytime after the completion of the initial term by submitting a written cancellation request We will accept a cancellation request through our online Support Desk or by Registered/Certified US Mail Although *** *** *nitial membership term would not have been complete until 3/31/2015, his membership was cancelled on 9/25/due to the outstanding balance on the account *** *** was sent to collections for an account balance of $313.89. We have advised *** *** through our online Support Desk that we will make an exception to remove his membership from collections upon receipt of a payment in the amount of $188.33, for 60% of his collections balance However, I have reviewed *** ***'s account with one of our owners, Mary R*** Due to this circumstance, Mary has made the exception to accept just 50% of the total balance due Upon receipt of a payment in the amount of $we will remove *** *** from collections and close his account entirely We hope this helps! *** *** may make a payment by contacting me at *** *** ***
*** *** enrolled in a month membership on 9/17/with a monthly dues rate of $+ tax per month. By no means was *** *** forced into anything and if he were unhappy with his purchase, he could have taken advantage of our Day Cancellation policy detailed in his agreement for a
full refundWe did receive *** ***'s cancellation request on 1/13/2014, we set his membership to cancel at the completion of his initial term, and sent him a confirmation emailWe succcessfully received payments for his membership until 3/01/In June due to nonpaymentwe had no choice but to send the account to collections in the amount of $Every member pays an Annual Memberhsip fee one time per year in accordance to their agreementThis fee does not apply to club maintenance however our equipment and facilites are regularly maintenanced and monitored*** *** disputed his Annual Membership fee and monthly dues originally billed in January and February with his credit card company.These charges were added back in the amount of $to his account leaving a balance of $321.09. At the time of being sent to collections, *** *** owed months of dues and owed months to complete his initial termTo help *** *** out, we will settle his account upon payment of $which equates to months of duesWe will go one step further and hold months of his payment for him to use at a later dateWe pride ourselves on our state of the art equipment
I have thoroughly looked into this for *** * *** *** According to our records, on 1/7/*** * *** *** each enrolled under an Online WoW membership agreement I have attached their online agreements to this request for your review. As stated in *** * ***
***'s agreements with WoW, their membership dues were set to increase by $upon completion of the initial month term The $monthly membership dues increase is stated in *** * *** ***'s agreements under the section titled "About This Membership."I have confirmed that *** * *** ***'s accounts were billed their contracted membership dues rate of $+ sales tax, for the full month initial term On 1/31/their initial membership term was complete Beginning 2/1/2015, *** * *** ***'s accounts with WoW were billed the increased rate of $+ sales tax per month. I have thoroughly reviewed our records and as of the date of this response, WoW has not received an inquiry from *** ** *** *** regarding their monthly dues rate We would have been happy to explain the $monthly dues increase or provide *** * *** *** with a copy of their online agreements with WoW. On 12/26/*** *** WoW membership account was cancelled for non-payment and has been sent to collections in the amount of $ *** *** is responsible for the balance due On 12/26/*** *** WoW membership was cancelled for non-payment and has been sent to collections in the amount of $ *** *** is responsible for the balance due I am the Administrative Operations Manager and I will be happy to work something out with *** * *** *** They may contact me directly at *** *** *** during regular business hours
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have thoroughly looked into this for ** *** The charge that he is referring to is his Annual Maintenance FeeThe annual membership fee is stated on the first page of your membership agreement, and it is clearly disclosedIf you take out your membership agreement, it is stated under the
heading "about this membership" and states," an annual membership fee of $will be assessed to your membership and billed once per year starting at month **4*** of your membership and then annually thereafter..." We would never not disclose or hide anything from our membersI see that this was explained to ** ***r via email when he first inquired about it on April 24, The $charge back fee is the fee WoW is billed every time a member charges back, so we add that to the member's account as well
According to our records, at no time did we receive a cancellation request nor was a "penalty" charged to *** *** WoW membership accountIf he would like to submit proof of payment for the "penalty" charged, we will be more than happy to look further investigate for himWe had attempted to
contact *** *** regarding his account to which we received no responseAfter numerous attempts, our letters were returned to sender with no forwarding addressIf *** *** would like to rejoin WoW, we will be more than happy to waive his Collections balance at the time of sign upWe hope this helps clear up any confusion!
*** *** has had three accounts with usWe will make the exception to waive her bad debt from and and remove the accounts from collections because she was such a loyal member. *** *** was informed of the balances owed by automated messages, letters, and online support tickets
We will go one step further by waiving her late fees and we will lower her collections amount for to $80.07. To make a payment, she may call Jessica at *** *** *** or she may make a payment at her local Jersey Strong location
According to our records, on 6/7/*** *** was enrolled under a VIP membership agreement All WoW VIP members have access to each of our locations A home club change is not necessary for a VIP member and would not be processed as such *** *** was enrolled at our North
Brunswick location which remained as her home club During the month of March an email notification was sent to all North Brunswick members announcing the transfer of our North Brunswick location from WoW to the *** GYM *** *** As a request to cancel, transfer or split *** ***'s membership was not received prior to 5/1/2016, her membership was automatically transferred to the *** GYM I have contacted the *** GYM and requested that the transferred membership be cancelled To check status on the cancellation, *** *** may contact the *** GYM directly at *** As stated in *** ***'s membership agreement, all cancellation requests must be submitted through Registered/Certified Mail OR through our online Support Desk As a prior request was not received, *** *** is responsible for payment of her membership dues *** *** may reinstate her original WoW membership agreement and continue to use our Tinton Falls club We would love to have *** *** back as part of the Jersey Strong Family!
Complaint: ***
I am rejecting this response because: I seek a resolution for an unreasonable and unnecessary accumulation of training sessions
Regards,
*** ***
I have thoroughly looked into this for *** *** According to our records, on 6/12/a cancellation request was received for *** *** WoW membership account We replied to *** *** through our online Support Desk and explained that her membership was not eligible to be cancelled
until the past due balance of $was paid in full As payment was not received, her membership remaining active and was billed accordingly Due to the outstanding balance on *** *** account with us, her membership was sent to collections on 8/25/for $ However, we will be happy to honor the original cancellation amount of $ *** *** may make a payment at her local WoW location or over the phone by calling *** Once the payment of $has been received, I will be able to remove *** *** account from collections I hope this helps!
I have personally contacted *** *** over the phone to discuss this situation and reviewed this case with the owner Mary R*** It is to our understanding that *** *** came into the club with the intention of purchasing a membership and she gave her credit card information to a
representative.We will take *** *** word for it that she did not enroll in a membership at that timeWe have gone ahead and removed her from collections, waived any balance associated with the account, and the account has been canceledAny money that we received has been refunded to her by her credit card company in the form of a Charge Back.*** *** was a member with us in and we want her to make her happyWe would like to offer her a month VIP+ guest membership which includes access to all of our locations, Large Group Classes, and unlimited access to our X-Lab Classes We hope this helps! We would love for *** *** to come in and enjoy the clubPlease contact me when she would like to start using her guest membership*** *** ***