Sekure Merchant Solutions

You have a wonderful asset there.Her name is Marisa F* She is compassionate, friendly, very communicative and well spoken She knew all the answers and work-arounds to my complicated issue without putting me on hold to check with supervisors (very annoying) She has definite knowledge of her companies abilities Marisa is the reason I am still with your company Thank you so very much Marisa!
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To whom it may concern: I have to complement Jamie-L** *** on her outstanding service to her costumersWe have been doing business for many years, and she always gives you 100% serviceIts always a pleasure working with Jamie-L***I give her starsThank you *** *** owner of *** *** *** *** ***

Mandy is our relationship manager and she solves any issues we've had arise with our account (they rarely do) seamlessly with no effort required on our partShe is amazing!

Joel, thank you for taking the time to bring this to our attentionWe certainly respect your wish not to be called again and have placed your phone number on our Do Not Call listI apologize that this wasn't done when previously requested, you will no longer be contacted from our company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is reluctantly satisfactory to me and the matter has been resolved The company would do well to assume that their clients do not know everything about credit card processing and speaking in such speech can lead to miscommunication For example, I assumed a "batch" hasn't come through, meant that my account was not activated yetinstead the company thought I knew that no cc transactions had come through "Batch" was not a familiar term to me The representatives were pleasant to speak with and helped me see through the issues however at times it was difficult to reach them as was IUltimately I accepted their offer with hopes we both can learn from the experience
Sincerely,
*** ***

Laura B*** was a big help in my Company Receiving reimbursement from a cancellation fee from our former Credit Card Merchant I'm looking forward to working with her for any of our future needs

Extremely poor customer service Bullying potential customers is bad business practices Let's be clear, NO MEANS NO!!

Robo called timesTold company to stop after callsCalls kept comingOne guy called me minutes after telling the same guy to stop all calls from his companyWhen I told him I had just told him not to call he hung up on me

I have had an extremely positive experience with Secure Merchant Solutions They're super helpful, extremely responsive and incredibly familiar with the intricacies of my business They consistently go above and beyond with helpful feedback and commentary I would definitely recommend them as a service provider for your business A special shout out to our coverage person Lauren F* who went above and beyond helping me research ways to improve our process timing and is always super responsive and insightful

Marybeth *** C*** has been such an asset during the transition from setup/marketing of our new accounts to the final implementation As a not-for-profit organization, she understands our concerns regarding fees and advocated to have credits applied due to our lack of understanding regarding the "security" protocol procedures We look forward to working with her going forward*** *** *** ** *** *** *** ** *** *** ***

I was contacted about lowering our credit card processing ratesI submitted our current rates to them and they quoted me a cheaper price, however in the fine print it said these rates were only good for months so our company decided not to make the changeI told the original rep over the phone that we weren't interestedHe kept trying to make the sellI continued to receive phone calls on my direct line as well as the main business line along with emailsThis was late May I thought the problem resolved until my direct line was called today and I was emailed once again about switching over

I have repeatedly asked this company to take me off their list for cold callingI have reported them to the do not call registryI am tired of being bothered by this company!

** ***,apologies for the inconvenience - but thank you for bringing this to my attentionWe will definitely be addressing this with the rep in question

This company keeps harassing my company and will not provide any information other than they want my merchant account informationI have asked them to stop calling to no avail

Bryan W*** is a very professional individual that gets the job done and is always there when I call needing a little bit of helpI appreciate someone who can always get the answer that I need

I have been contacted by this company multiple times regarding the fees we are paying for our credit card services They request we send a statement to them each time they call I have advised them that we do not share this information with anyone as the information on the statement is confidential and private I also stated that we are currently under contract with a credit card company The person that called today was very pushy and would not let me finish my sentences She repeatedly asked for our credit card statement I asked to be removed from their calling list and she again interrupted me requesting the information on the statement I will never use this company and wish to be removed from their calling list, but after repeated requests they continue calling

We have had wonderful service with this Company and our rep., Bryan W*** Whether answering email or phone calls, MrW*** is extremely prompt and handles our business with courtesy and efficiency He is much appreciated!

Karen Shas worked with me recently and extensively I totally appreciate her diligence in resolving the issue my business was having She did a wonderful job at staying with it until it was resolved I would give her an AAA!

Bryan assisted our company with our credit card terminal servicesHe did a great job working to find the best fit of services for our companyHe was able to lower our monthly service fees and gave us the opportunity to ease our credit card charging needs with a wireless terminal as wellHe has been a great customer service representative!

I am a small business owner in Phoenix, AZI just got a phone call from Charles B*** of Sekure cost review, a company owned and operated under Sekure merchant solutions
MrB*** informed of the names of other employees there who have harassed me in the past and said that I had set an appointment with them and they were waiting for me to send them my financial statements for their reviewThis is total ** and when I told him so politely, he became argumentative with me and pushed the issue until I became enraged
Even if it turns out that this Compa my is not running a total scam, I would never do business with themI'm not sure if Charles is a failing cold call sales rep who's job is on the line but I really did not appreciate the way he spoke to me when I asked him to remove my number from their call list and to never call me againI had to be put on the phone with his supervisor to get that arraigned
Very unprofessional and harassing in these times of hacking and identy theft scams, the last thing we need is a sad pun for a Secure financial company pushing peoples buttons who are already upset about how insecure our information really is