Sekure Merchant Solutions

I have enjoyed working with Lauren F* at Secure Merchant SolutionsShe is very knowledgeable and makes the process easier

Had a credit withhold due to my transaction limitKevin H***, the relation manager at Sekure Merchant Solutions help me with it
we had a hard time dealing with North American Bancard, due to an extensive processbut he was persistent and followed up with me every day until he solved the problemVery happy with his service!

Repeated harassing phone solicitation despite being told we are not interested

Extremely happy with our account rep Mandy C*** for the above & beyond Customer Service every time I reach out to her!

Asked the representative who just cold called us to take us off of their list and he was very rude and hung up on meIf you continue to call here I'll register a complaint with the FCC

I worked with Sekure Merchants support (Laura B***) today to go over my statements and charges as we are new to their processingLaura was excellent in explaining all of the charges and how our accounts were set up for these chargesI made my work a lot easier when explaining to the ***Thank you LauraExcellent explanation

*** P** | Relationship Manager
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***I would like to highly recommend *** for the job she is doing I was ready to leave this company as there has never been a rep that I could talk with or help me solve problems Since she has become my rep she has helped me solve some major (For me) problem we were having and I appreciate her help so very much She is patient and very understanding that not everyone in this age of technology is exactly tech savy Thank you ***

Jackie A*** has been very helpful to me in resolving my questions and concerns about the credit card services she provides through her company She is very professional and handles things efficiently and effectivelyI am appreciative of all her hard work in assisting me*** **

Got a call from someone saying his name was Brian H*** Requested to be put on do-not-call list and he told me he had no such call list and that I was being rude When I asked for contact information, he hung up

I feel Bryan has been very helpful from the very beginningEach time I call he has handled my problems very professionally*** *** *** ** *** ***

JUST LIKE THE OTHER COMPLAINTS I HAVE READ FROM THE Revdex.com WEBSITE ON THEM I HAVE BEEN HARASSED TO THE POINT TO WHERE I CAN'T EVEN DENY THEIR CALL BECAUSE THEY'LL USE SOME OTHER NUMBER THEY HAVE WASTED MY TIME TYING UP THE PHONE I NEED TO SERVICE MY CUSTOMERS HOW MANY TIMES DO I HAVE TO REPEATEDLY SAY I AM NOT INTERESTED SERIOUSLY THEIR AGGRESSION IS INTOLERABLE I DEFINITELY WANT TO BE PUT ON A DO NOT CALL LIST LIKE THE OTHERS

THANKS TO KALEEL J., HE DID EVERYTHING HE STATED HE WOULD TRY TO ACCOMPLISHHE ALSO KEPT ME INFORMED OF HIS PROGRESS THE ENTIRE TIMEIN THE BUSINESS WORLD THAT IS A RARITY THANKS KALEEL !!!!

Pushy salesman with bad attitudesIf you hang up in someone's face when they decline, that means your company culture sucksThis is in reference to an employee named Sean or ShawnKeep us on your do not call list tooSincerely *** ***

I inherited the relationship with Sekure Merchants from my predecessor I did not however inherit a clear transfer of access information for our accounts I have worked with Jackie A in the past who has been most helpful in resolution of issues rather quicklyI have recently been working with Lauren F on a website access issue and she has been diligent, optimistic and very efficient in presenting a short term solution while working on a long term resolutionI had a workable solution very quickly Very knowledgeable and pleasant to work with while tackling a challenging issue, Thank you, *** **

This REVIEW is expressly for SEKURE MERCHANT SOLUTIONS & MsMandy C*** in particular as our company's Relationship ManagerIt should be known that our firm has been the Customer of SEKURE MERCHANT SOLUTIONS for several years MsMandy C*** has been our contact with them for approximately the last two years or so Any time we've had any complication of service connected with our credit card processing terminal MsC*** has always responded to our call or email with all due expedience Without fail she either cured the problem, knew the answer, or initiated a conference call with the relevant technical authority that DID know the answer"If" this were not enough to ensure appropriate accolades we just found out that MsC*** went out of her way to ship us replacement rolls of paper for our credit card terminal From our perspective this service was both unexpected & "above & beyond" the boundaries of routine Customer ServiceAs the conversation continued MsC*** queried us as to how long our paper roll supply had lasted & "how many" we had started with We answered "6" & revealed these had kept us in adequate supply for several months Having heard our answer MsC*** increased our supply to rollsVery WELL DONE, MsC***!!

We have been a customer of Sekure Merchant Solutions for years and have always been extremely pleased with the service they provide
But, I would like to send a special thanks to our Relationship Manager, Danielle B***, who has gone above and beyond to give us the best possible service
She spend the time necessary with me, on the phone, to answer all my questions and solve my problem She is a very pleasant, polite and knowledgeable representative of her company, and they should be proud to have her as an employee!!

I most always work with (Desi) Desiderio C*** at Sekure MerchantsHe is always a pleasure to work and very quick to take care of any issues that we have I appreciate the great Customer service:-)

Bryan Winters has been a very positive help to me during my set up with ***I would not be with them if it wasn't for Bryan's helphe has walked me through the whole procedure and still helps me with any problems I have.He is a very big asset to your company

Bryan W*** is the best!
Bryan did a wonderful job helping us set up a gateway payment plan and making this transition to a new provider really simpleHe was very clear with instructions, prompt, patient and knowledgeableYou guys are very lucky to have him as an employee!
Thank you Bryan!

*** ***, thank you for bringing this to our attentionWe absolutely respect your wish not to be contact, or interested in our serviceI will be reviewing with the employee and her supervisors, as well as providing additional trainingI have added your information to our Do Not Call list, you
will not be contacted again I am very sorry that you felt your privacy was not being respected, we would never request information that would identify you, your customers or your employees in any way, that being said I will be following up with the employee to ensure proper procedures are following and only the necessary information is being requested, such as processing rates and feesIt it never our intention to misrepresent the company, and I apologize if the conversation was not handled correctly and incorrect information was provided to youOnce again, I am terribly sorry you request to not be contact was not honored when you initially requested, and I very much appreciate you bringing this to our attention and giving us an opportunity to provide additional training