Sekure Merchant Solutions

***,Sorry to hear that - we're absolutely removing your co-ordinates from all systems and you won't be contacted againthank you for bringing this to my attentionSorry you were inconvenienced

Dealing with Lauren F* at Sekure Merchant has exceed all expectations She is a true professional whose knowledge and helpful personality helped us get our business on track

Nicholas of Sekure Merchant Solutions contacted me on 8/**/after a colleage had obtained information from me I asked him to simply fax the results to me, but refused until I listened to what he had to say I started listening to him, decided I was not going to switch and he got rude with me, almost insisting that I should change right now with them I told him NO and he wouldn't quit talkingI again said NO, not interested and hung upHe called again 9/**/times and tried to tell me to listen to what he had to sayI told him I would report him because he wouldn't quit calling Told him he was too pushy

I explicitly requested for Jacob L*** (the employee name I was given) to remove us from their calling list and Jacob refused to do itI informed him that the call was being recorded and I asked him to verify that he was removing our number from the call list and he ignored my request and tried to continue pitching his serviceI INSISTED that he acknowledge my request and confirm the deletion of our phone number and he blatantly ignored me and very RUDELY told me he was not going to do it and that he was simply going to "Hang up" on me nowUNacceptableIf they will not even respect the laws regarding phone solicitation, enforced by the Attorney General, how can they be trusted to conduct business ethically with regular citizen business owners?

No problem, your number has been entirely removed from every system we have and you will not be contacted any furtherWe absolutely respect your right not to be called and have ensured that will not happen in the futurePlease accept our apologies on behalf of the
company and thank you for bringing it to our attention

***, thank you so much for reaching out and bringing this to our attention.The remaining credit has been issued and will appear in your bank account in 1-business days Gabe has since spoken with a representative in our office and she explained that the account is being closed without
fees and we have issued the ACH credit I'm very sorry for the way this was handled, we strive to provide excellent customer service every time, I think there is a great training opportunity here

The rep that called our office today was push and rude After trying to be polite and asking to be taken off of their call list, she kept pushing Each time I tried to politely ask to be taken off their call list she would talk over me Finally after several attempts I got to get a word in and gave her two options to take us off their call list or transfer me to her supervisor At that point she hung up

My Relationship Manager is Laura B***, and she has been wonderful with providing top notch customer service for my company! Very pleasant, courteous, and just a very nice person to communicate with

I have nothing but good comments for my experience with SekureFrom the initial experience
with Christina and information, Stefan and his assistance to Sarah who talked me through the final information and getting us switched over with our bank accounts

*** *** *** has been doing business with Sekure for quit a few years Karen
S*** has been VERY helpful over the years She address issues promptly and resolves any problems that we have had, and is always very pleasant to work with I highly recommend her and Sekure to other merchants

Karen at Sekure Merchants was very efficient and pleasant to work withShe was able to help me receive the best value for my account and I am very happy with our decision to use Sekure MerchantsI would highly recommend them to anyone looking for anew credit card authorization company

First let me say this has been one of the worst companies I have ever dealt with Their customer service leaves a lot to be desired I have never gotten thru to anyone in less than a half an hour or just disconnected, and forget about after or on weekendsPlease if anyone is seriously thinking about signing with this company think twice biggest mistake I have ever made

This company called my business to look at my credit card sales to see if they could provide a better rate I told them I was not interested They repeated to call and call, each time, I said I was not interested Finally, just to get the calls to stop, I sent them my info even though I told them I did very little in the way of credit card sales They called back saying that they were able to find me a better rate After I crunched the numbers myself, I figured out that I would save a total of $a month, but only if my credit card sales were times more than what I currently due If these people call you, and you are not interested, I would insist on speaking with a manager and telling them to not call you any more because the phone calls will NOT STOP

Karen S*** is our account manager and she has exceeded my expectations in product support She has made a tangible difference in keeping my fees low When attending to my questions about our merchant account, Karen is prompt, professional, and thorough I am very pleased with the service I have received form Karen

I was contacted by Sekure approximately a year ago and after reviewing details, decided to switch two companies I own to utilize their merchant service in conjunction with Authorize.NetSince then, everything has been flawless and specifically Kathy H*** (one of their senior account managers) has been amazing to work withAny time I have a question, I know I can email her and I'll have a response within minutes that either answers my question or connects me to someone who canSekure is highly recommended - make sure to ask for Kathy when you're going through the setup process!

I had a serious question concerning deposits into our account Since m account manager never answered my phone call, I finally was connected to Justin Anania I explained the situation and Justin was on board immediately He worked through the problem with me, connected me to the appropriate people and made sure everything was taken care of He even sent me paperwork in case another problem should arise He was courteous, efficient, had a sense of humor and most helpful A great experience! He's a keeper

Our company has been with SEKURE MERCHANTS since the beginning of My contact is BRYAN W*** Any problem or question I have, he is always there to help me and do it happily and professionally I can always rely on him Our company has been having issues with a new credit card machine because of our digital phone lines We are working through this with his help to get it resolved I am grateful to have him as our contact

I was contacted by someone named "Jim K***" from Sekure Cost Review, which was apparently a previous name for this companyI asked him if he was another credit card processing company trying to get my business and he lied, point blank, and insisted that credit card processing companies pay him to perform an annual analysis review, and requested a copy of our most recent statement from our credit card processing companyHe called me back and emailed me repeatedly, insisting that he needed the information immediatelyLuckily, I did not have our login information for the site as I am new to my position and the last manager did not keep any records of logins and passwordsAfter I called to get my login information, I decided to check out who he was and I'm glad I did because the website listed on his email,"***" does not exist, and then I found multiple Revdex.com complaints against this company This person should be prosecuted for fraudulently representing himself in order to obtain credit card processing information!

This review is specifically for Moe G***, a customer service representative that was working with us and assisting us with our accountMoe is an outstanding professionalAs a business owner, I would say this is a kind of extremely valuable person you would like to have in your companyHe has aways been available, polite, knowledgeable and ready to helpHe was always calm and stayed highly professional even when we were frustratedMoe was extremely helpful in solving a huge issue we ran into with the provider, and always held our backHe went above and beyond to accommodate all our needsBy all means Moe G*** deserves to go far in the company, as his work ethics exceed any expectation of an excellent service a customer might have

I would like to share a positive experience with the Revdex.com about this company, and specifically our direct customer service contact Karen S*** Over the last several years Sekure has been flawless in helping me with every aspect of my companies credit card acceptance needs If ever I have a problem with anything having to do with CC acceptance, a single phone call will most likely solve the issue And having a person like Karen on the other end of the line makes it even better She has always insisted that I call her direct number for anything, big or small She processes our orders for temporary credit card terminals perfectly, and has been doing so for years! She helps me with terminal support issues, and in the unlikely event that she doesn't know the answer, she gets me directly to a live support person that can help me She provides information that helps my small business stay in compliance with all the changing CC acceptance rules So overall Sekure Merchant Solutions and Karen get a big Star review from me