Sekure Merchant Solutions

I scheduled a phone call with a sales consultant named Jason on 9/** to give us a free cost review from our current merchant invoices He didn't keep his scheduled appointment and called later and wanted to discussWhen he called later he told me that he did call and spoke with our coordinator - we have software that lists the call log and the only call we received from him was after our scheduled meeting I told him I wasn't interested in making another appointment I just received a call (9/**) from him following-up I stated that I was not interested in the services we were going through another vendor and he got upset and very defensive He told me he missed our call because he was in another meeting with his boss and I should understand that I again stated that I was not interested in his review and he then continued to be defensive and told me how much work he has put into this review I ended up hanging up on him He called back minutes later and again continuing to argue with me I reminded him that I was the customer and did not appreciate his unprofessionalism and I was done with what he had to say He told me and I quote "now I know why you are paying such high rates" and hung up

Today is Wednesday I have had phone calls and email from a "senior analyst" who ignores my insistence that I am too busy to talk, or that I told him I would contact him IF I was interested After the second phone call, my mind was made up that I would never use this company because of this aggressive, rude employee

Neil C*** is our Relationship Manager and is wonderful to work withHe is always very professional and pleasant and follows up to make sure that all questions are answered and issues are resolvedWe recently switched from a virtual terminal to a physical terminal and he was right there for anything we neededVery happy with Neil and everyone at Secure Merchant Solutions!

Our company has just changed over to Sekure MerchantWe had a smooth transittion over and have been very pleased with our serviceJoshua C*** has been extremely helpful getting everything set up the correct way and answering all of our questionsWe are very exited to be working with Joshua and have been completely satisfied with our service

I have been using Sekure Merchant Solutions for almost years and am very happy with the customer service I have to say this is the first merchant services provider I've used who actually contacts me on a regular basis to see how things are going and if there is anything they can help me with When I have had questions they've been very thorough and got the answers I needed in a timely manner I've also had the same customer support team which is helpful And they've provided some great rates as well!

I called Sekure concerned about fees on my account - I believed them to be high and wanted resolutionI spoke with a phenomenal representative - Ryan R***He reinforced my belief in customer service, but not only customer service but excellent customer serviceFrom the first minute he was onto my concerns - addressed my questions and gave me more than my share of resolutionsHe also gave me information that lead me as how I got into the situation in the first placeIt was my ignorance to processing companiesI am now informed and very happy with Sekure and Ryan !

Desi is great He always gets back with you on a timely manner If he cant solve your issue he finds someone whom can

To Whom it May Concern:
Bryan W*** of Secure Merchants has sent me an email explaining he is up for a performance review So, I would like to give him some feedback First of all, he was very professional Bryan answered every question I asked and was very knowledgeable about this subject He conducted himself in a most respectable manner and explained thoroughly to me I felt confidence in his manner and would highly recommend him for an awesome job performance review I appreciated his help very much
This review is for Bryan Winters only
Sincerely, *** ** *** *** *** *** ***

Boy, these people just don't give upThey have called repeatedly and have harassed me until I finally gave in and sent them the info they wanted to "compare"So, when the analysis came back, of course they found a company that has also been after me for years to earn my business They claim they do not charge me for the "service" but get paid from the processorsSo, the questions remainsWhy would I go through a "third party" to get the job done??? Still trying to figure out that one

Thank you to Sekure Merchants for helping my organization set up customer profiles and automated recurring billingThis functionality streamlines payments and improves efficiencies for the staffThank you for working diligently on getting a new account set up in a timely fashion

We ran credit cards for our family's business This credit card processor had two machines a VXwhich worked fine and took in the payments But the other machine with a touch screen computer did not work so well and customers complained about the time it took to generate a bill So we put it aside after asking for in person assistance with the credit machine Unknown to us a dollar charge was placed on our account So without even alerting us, not by email or phone or even by letter, this Sekure Merchant solutions company withheld almost 30,dollars (27,plus dollars) from our family funeral home We were promised the money would be returned on September **, It is now 9/**/and the money has not been received by Citizen's Bank, our bank, where our account is We cannot pay our vendors without our revenue which this company has taken illegally from us We want our funds returned to our Citizen's bank account now

I love dealing with our relationship manager from Sekure Merchant Solutions, Dexter Thompson!! She is so extremely helpful and very personable!!

I want to share my review of a Sekure Merchant Solutions employee Mandy C*** has been and excellent customer representive She has always been responsive and ready willing and able to handle all problems that have come up with my multiple accounts with Sekure I truely feel that she is a major reason that I have stayed with Sekure and her loss would undoubtedly make me willing to research competing services She is great and appreciated by all of my managers and stores that interface with her Thank you

*** thank you for reaching out and bringing this to our attentionPlease accept our sincere apologies, this is unacceptable and not at all how we like to do businessI have removed your contact information from our database and you will not be contacted again

This company has been harassing my business with unwanted phone callsThey don't take NO for an answerCalled on all three lines and cell phones, sometimes blocking their number If they call one more time, I will have them charged with harassment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Sonya, I am terribly sorry this was done when previously requestedRest assured, I have placed all phone numbers for all locations on our Do Not Call list, you will not be contacted again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I want to express my gratitude and heartfelt thanks to Justin A*** for all his assistance the past couple of daysHe was awesome in helping me resolve my issuesJustin Thank You!!!

Great company overallOur relationship manager, Dexter T***, was extremely helpful She not only helped us become compliant, but also responded to all and any of our questions and concerns and went out of her way to help us with a complex issue Great service!