Sekure Merchant Solutions

I wanted to pass along a note of appreciation for Karen and her outstanding service! I can always count on Karen to help me with any concerns I may have Karen is responsive, professional, personable, and always friendly Thank you

We have used Sekure Merchants Solutions for over two years now and they are wonderful Lauren F* is my rep and she GREAT Knows exactly what she is doing, answers all my questions and makes sure the fit is right for our company

I was contacted by Sekure Cost Review a couple of weeks ago to have me consider switching my credit card processing serviceBecause I was in the middle of a busy day in the store I said sure, I’ll see what they had to offerThey referred me to a Senior Analyst, Carl B***, to follow-upHe called me and asked me to send in a recent credit card statementI don’t have those in the store with me so I said I would have to do it laterHe said fine, so we hung upAfter I had time to think about it without customers around, I decided I did not want to do itSo I did nothingA week later Carl called me again and I should have told him I was not longer interested, but it’s hard to do that with customers around so again I put him off
He called today and asked why I had not sent it inI finally told him I was not interestedHe started asking me a lot of questions and said why would I do that after he had spent so much time on meI told him I was not interested and hung upHe called back right away and asked why I hung up on himAgain I told him I was not interested and told him good bye and said I was going to hang upHe called back two more times but hung up before I answered
Moments later he faxed me and said I was very unprofessional and he had been very patient with me and now why am I bailing? I have been in my business for years and have never had such an encounter with a company who was trying to do business with meI did send an email to their customer service to report this encounter

We have enter a working relationship with Sekure Merchant Sloutions for our small family owned business a few months agoFrom the very start the personnel have been patient, professional, friendly and accommodatingOur Relationship Manager, Jason H***, has been especially patient with me (as I am not tech savy and have a hard time understanding some of the technical side of things)His navigation of situations has gone above & beyond his pay gradeWell done, indeed!

Jamie-Lee C*** is spectacularI could not ask for better customer service

Kumar at Secure Merchant Solutions has been very proactive in solving my concerns as a merchantIn my years of accepting credit cards this is the best company I have worked withMy might also add that in that same period of time, I have never had a charge back or theftI will continue to work with Secure Merchant Solutions in the forseeable future

We have found that Sekure Merchants Solutions are exactly who they say they areThe support team has been right there when you need themThey have been quick to respond and answer any questions that we may have

Called several times, impersonated as if they were my processorArgued when I asked who he wasI hung up, he called me back and yelled at me for being rude

Our company has worked with Sekure Merchants for over a year, since having a problem with our previous processorWe have always received the utmost in responsiveness and customer serviceI have worked specifically with Desiderio C***, who has consistently and promptly returned my emails and calls, both if there were an issue on our end or simply a questionWe find the rates competitive and better than other processors we looked consideredIt is really nice knowing that someone will be there to develop a relationship with and hold your handDesi and his teammates, which we have been introduced with electronically are really consistent

*** ***, We certainly respect your wish to not be called and have already removed your phone number from our system, there will be no further communication from our companyOur Quality Assurance team will be reviewing the file to ensure proper procedures are being followedThank you

Just wanted to mention that your representative, Mandy C***, has been very prompt in any questions or problems we have had She has always been very polite and eager to handle our problem or get answers for us; always returning our call in a timely manner We appreciate having someone to actually talk with and getting prompt service

Sekure Merchant Solutions sales and customer service have been extremely helpful and I would recommend them to anyone looking for an honest, hardworking card processing companyMy personal representative, Daniel, cannot do enough for me to resolve any issues I have had and always keeps in contact during and following resolutions I highly endorse this company

Kumar P*** is our business' account manager as of recently and I was extremely satisfied with his customer serviceHe was prompt, friendly, and most importantly he was incredibly helpfulYou can tell that he knows what he is doing and is very good at his jobThank you Kumar!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Our relationship with Sekure Merchant Solutions has been very satisfying on our endOur Relationship Manager is Dexter T(Dex) and has been very helpful to us whenever we have a question or an issueDex has gone way beyond our expectations and we are looking for a long relationship with Sekure in the future

We just switched from *** *** *** to Sekure Merchant Services in October of
Besides saving hundreds of dollars a month since we switched, I’ve also had the pleasure of having MrBryan W*** as my relationship manager
Bryan helped me through the process of getting our high ticket amount increased as our sales volume increased, and he explained everything to me so I completely understood the process and all the steps involved, including calling me to follow up on the status, and then to let me know the outcome when it was all set
I’ve called him with questions on our statement, help processing foreign cards through Autorize.net, how to increase our high ticket item amount, and on top of always answering the phone (or calling me right back if he’s on the phone when I call), he’s always answered my questions thoroughly and understandablyAnd he’s so pleasant and patient, and I really like that too
Bryan is my person for EVERYTHING and ANYTHING that has to do with my credit card processing: he can reach out to *** *** ***, or ***, if I have a question relating to that part of the services so that I don’t have to try to navigate different phone menus and open tickets, etc– He’s on it for me and it really means the world to me
We’re a very small company with only employees, but did have over $million in sales in 2015, so on top of doing the accounting, purchase orders, sales & invoices, logistics planning, HR, AND physically packing and shipping products going to my customers myself, I’m also in charge of maintaining our credit-card terminal service, and processing payments for my customers’ orders too – I don’t have time to navigate different FAQ pages or phone menus with options or wait on hold – Bryan makes sure that I have whatever I need, or helps me resolve any issue I may be having fast and in a way I can understand, and I’ve been so happy since we switched to Sekure Merchant Solutions
Bryan W*** Customer service is outstanding, and I truly feel that he represents the company in the absolute best possible way, and reminds me that making the switch to Sekure Merchant Solutions was easy, affordable, and overall: a wise decision in my company’s best interest, now and in the future as we grow and expand!

STEPHANIE HAS BEEN GREAT UNFORTUNAETLY HAVE TO DISCONTINUE OUR AGREEMENT AS NICOLAS WAS INCORRECT IN THE FACT THAT THE CANCELATION FEE IS NOT COVERED 100% I LOOK FORWARD TO TRANSFERRING IN SEPT WHEN OUR CURRENT PROCESSOR'S CONTRACT IS UP TO SEKURE AS SERVICE WE RECD FROM STEPHANIE WAS OUTSTANDING

We have received several calls from Sekure at our officeThe representatives are polite and friendly if you're buying into what they're talking about (or even taking a message to call back later), but it has gotten to the point now where the calls are pointlessWe are not using their services, and in order to spare their time and ours, I told the representative today that we are all set and do not require their servicesAt that, the representative became pushy, argumentative, and accusatory, saying that "we aren't selling anything, so I don't know why you're not listening." In our experience, nothing is free, and it is an insult to our intelligence by telling us they aren't selling a serviceLong story short, if Sekure calls again, we will tell them to remove us from the call list

I think this is a wonderful company most of all the sales person that we have and in the past I think is what makes this company so valuable my sales person Laura B*** is probably one of the best sales person I’ve had in past years being in a small business and dealing with so many credit card merchant accounts so by far one of the main reason I came back is because of LauraLaura B*** makes a big difference in my three café and this is the reason why we are here she is always been there for us and no matter what we need she’s always right there in respondingWe have four cafes not three
And I am here with this company because of Laura B***I hope this company knows how valuable she is an assetIf you have any questions please contact me at ###-###-#### *** *** *** *** ***

We have been processing with Sekure Merchant Solutions for many years nowOther processors have approached us, but none have been able to beat or even match their ratesCustomer service is only an 800# away (& they're always helpful), but it's nice to have that personal touch from our repJamie-LeeShe is knowledgeable, professional & always a pleasure to deal withWhether we have a question, problem or need equipment updated, we can always depend on herIf you are processing anywhere else, you need to give them a call!