Sekure Merchant Solutions

After trying to say no to salesman Jim K, he started yelling and insisting that I never showed the board his reportI hung up when he would not let me talkHe then called back and told me I was being unprofessional, then proceeded to yell at me that they provide the best numbersI had to hang up again because he would not let me speakAfter all of that, I then received an e-mail from him, telling me how unprofessional I am, that "no one in their right mind" would be ok with their current company, and several other condescending statementsAt this point, we would not work with this company even if there services were free

I am a small business owner, trying to simplify and economize on credit card payments by my clients Lauren F* of Sekure Merchants came to my rescue! As soon as I described to her what my current rates were, and how my business runs, she rolled up her sleeves and got to it! She was attentive, focused, patient (since I am a bit of a dinosaur when it comes to technology), and found ways to reduce my rates AND make my life easier with the credit card payments She continues to follow up with me, check in, and ensure that I am a happy customer and that my business is running smoothly I can truly say that I have NEVER had anyone take this good care of me and my businessThank you Lauren!

I have been contacted by Sekure Merchants a number of times from March through June They are wanting me to switch my credit card processor for my business After explaining in detail why I do not want to switch and stay with my current processor, they continue to badger me on the phone and continue to call and get me to switch Every time they call, I have to explain why I don't want to switch I understand that sales people are not supposed to take "no" for an answer, but after this many "no's" and explanations why I don't want to switch, I am tired of their calls

I received several phone calls from different individuals offering a free comparison, and finally relented to send them my statementAfter I got the review, and Robyn B started calling me, I tried to tell her we wouldn't move, but she kept asking me to think on it, and she would call back (One time times in the space of an hour.) I got a fishy feeling, so looked up hte business on the Revdex.com website, and all my fears were confirmed about leaving, and monthly contracts, and moreI talked to our owner's daughter, and we agreed on asking them to stop contacting usI emailed Robyn B and asked her to never contact me again, to get an email stating how amazing their company is and she would talk to me Monday morningI asked for her to not contact meBoth the email, and the phone call would be doing so

We were aggressively sought by Sekure to open an account for cc serving in May of We opened the account using *** *** to whom they appear to be a subsidiary
We did everything on the phone and never signed anything except one form for *** ***
I have been through every email page fent to me and all attachments and no contract was ever even sent to usInitial account contacts were Casandra P*** & Laura B***Then Nathan B*** & Karen S*s
Not one of these people ever sent over a contract signed or unsigned
Now we have moved on to another processor and *** *** is trying to charge us a $fee for breaking our contract!!
They likely charge this to everyone just hoping they will pay to be rid of themNo, we will not pay
Also, Neil assured me when I canceled that he woudl contact me with an address to return the machineHe did notHe promised to email me his information shoudl I need assistance in the process, h

I have experienced the best customer service from Mo G***! Like seriously, the best! I am a hard judge too, lol I feel taken care of

They call repeatedly to get copies of our credit card merchant statementWhen told you are not interested, they just almost bully you into talking to themDodging them does not work either, as they just continue to callThe contact I was given today was Alex M***, phone number ###-###-####, ext

Sekure keeps calling and asking for a statement, I more anyone else st our business ever asked for this I have said no many times Salesman is pushy and not taking no for an answer I am tired of this PhishingScam!

I have been working with Jackie of Sekure Merchant Solutions for a couple of weeks on a processing problem we had at my school She went over and above providing the answer to the questions that I initially asked her; she researched the issue thoroughly, coming back to me from time to time with updates, and making great suggestions, until she closed the issue to the school's satisfaction I found Jackie not only pleasant to work with, but also very knowledgeable, professional and thorough! Working with her was a very positive experienceThank you Jackie!

EXCELLENT SERVICERESOLVE PROBLEMS ON A TIMELY MANNER

*** J*** (not sure this is his real name) calls our office repeatedly with aggressive sales tactics (and lies) We have asked him to stop calling us, but he continues to call From what we have researched, he may be a third party hired by North American Bankcard to do "cold Calling" for Merchant Services (credit card processing)

Sekure Care continues to call me offices refusing to understand we are not interested in their product They are very persistent even to the point of obsessiveness, obnoxious, and rude They do not take NO for an answer

With reference to : Moe G*** | Relationship Manager, Sekure Merchant Solutions I don't know who does your hiring but you hit the jackpot with Moe A perfect gentleman in every way; polite, caring and so very reliable When he say's he will do something, he does it You can count on him and that is a real treasure in this world today Moe, in my opinion, is a credit to your company and a delight to for your customers Hold on to him if you can ** *** *** *** *** ***

Danielle Bat Sekure Merchant Solutions is in a word Amazing! Sheiai so helpful and knowledgeable I really appreciate how she follows up with me om a timely manner and always has the answers to my questions Thank you Danielle and thank you SMS

I work with Geoff D*** He is one of the most professional vendors I have had the pleasure of working with Any question or concern he make me feel like I am his top priority even down to getting our receipt paper ordered You as a company should be proud to have someone like Geoff representing you
Thank You *** *** *** ** *** *** ***

A rep from this company called my business and asked my receptionist to fax or email a copy of a or recent statement from our merchant
When I talked to the man, he said he called in November and was told I would be faxing that information and they were still waiting for itHe said they were a security company working with my merchant services provider to ensure our PCI compliance and wanted to check to see if our exchange rates had changed
Note: You can’t verify PCI compliance or exchange rates from a or a statement
He rattled off several merchants – none of which were mineWhen I told him that, he said ask who my merchant wasI refused to tell him I then called me merchant and they said they weren’t working with a third party and my account wants flagged for any compliance investigation
Googled the phone number he left and found out it was this company Pretty shady…

Sekure's sales reps who have called our business are extremely pushy and rudeWe have asked several times to have us removed from their list and they deny that a call list even existsI just want them to stop calling! Since when does being rude get you anywhere?!?

I wanted to take a moment to thank Karen S*** for all her hard work and effort for Highland Medical Center -
She communicates well and keeps us informed and up to date during the application, review and approval process If she doesn’t know or doesn’t have an answer to a question, she conducts the various research as needed and keeps us informed during that process, as well She maintains ownership of situations and doesn’t try to pass them off on others She always returns calls in a timely fashion and is very personable and easy to work with We work with a similar vendor and Karen is the go to for questions, concerns or new accounts
Karen seems very knowledgeable about her job, we trust her, she works well with/for others, and she always follows through

George P*** P*** @ Secure Merchant Solutions
George was very helpful is making sure I will receive the best possible rates when accepting credit card transactions for my small business

I had then call me over and over so I finally allowed them to see if they could get me lower cost on my Credit CardsShe had me sign a contract and gave me the rates, however I was not told I would be signing a yr contract (was told I could get out ANYTIME) I have written them a letter explaining I was no aware that we were in a yr contract with our bank (yrs remaining) So therefor I can not go with their companyI have not activated the account yet and have asked them to send me confirmation that we will not be doing business with themThere is also other fees and something about them running credit reports and requiring a deposit and other stuff hidden in there contract that I was not told about I will never make this mistake againI am sorry if the sale lady loses her commission on this voided contract