Sekure Merchant Solutions

Every time I've had a question or a concern, they have stepped up and satisfied the situation They are very personable, and get the job done! Great to work with!!!

Customer service team is extremely helpfulThey always take care of my questions or issues that I may haveThey are prompt and call or email to get my issue resolvedThey are knowledgable on any questions I may have and get me a quick responseTheir software is easy to work with and very helpfulI am very pleased with their customer service teamThank you *** *** *** *** ***

Moe is awesome! He is always so on top of everything He calls me back immediately if I have a problem or question and gets it straightened out right away I had a fairly difficult account and he has always been so great helping through everything

I was contacted by Secure Merchant Solutions just before the holidays, regarding possibly changing over to them for credit card processingI was a bit cautious, and also preoccupied with family, work and festivitiesRoss T***, of SMS, helped assure me of a positive experience and was most patient, supportive and understanding as I took a few weeks to make a final decision to join SMSRoss never pressured me; he simply guided me through my concerns and answered all my questions clearlyI am so appreciative of working with a kind human being who took the time to learn what would be best for our business, and then helped us with this new Solution!

I have received several call from different representative from this company to offer and persist on having me sit down with them for them to review my merchant billsI have told the reps in three separate times I am not interested in your evaluation but the keep calling meI have asked to remove me from their calling list but last rep I told her that she said she had no list and why I did not want to review my merchant cost if its freeI do not want to do anytime of business with this company and would appreciate no more call to my business with tiring aggressive sales calls

Brittany B***, Senior Account Representative was excellent to work withShe is an excellent listener which enabled her to design a proposal that was highly competitive, and met our business needs to a teeShe was highly knowledgeable about the market, in addition to knowing about managing the backend of the productShe provided timely answers to all my questions, sending resource materials to review and supported me at each step I would highly recommend Sekure Merchants!
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Jimmy S*** | Senior Accounts Manager of Sekaure merchant solutions has been harrassing our business daily thru telephone and emailI have notified them that I want to be taken off there listI had to block there number and emailsThey are very aggressive and do not take no thank you very wellWe just were not interested in there offerWe are happy with the service we already haveMrS*** could not understand that and became very aggressive and nastyWhen he couldnt get thru to me he tried harrassing my boss thru emailI would never do business with this companyThey acually told me to look at there Revdex.com reviews?!

I am new to Sekure Merchant Solutions and have been working with Michelle G, she has made the transition to their company so easy and has been very helpful with any questions and concerns that I may have hadShe is always is very quick at returning my calls and emailsThank you Michelle!!

I had the BEST experience speaking with Lauren today!! We had an issue that she provided provided prompt and professional attention to resolve it This has not been our first time needing Lauren's assistance, but she is absolutely one of the best customer service representatives I have dealt with in a long time She is courteous, professional and cares about our situation whatever it is at the time Lauren is our "go to" person, even if it's something she can't do, she makes sure that we are directed to the right department and takes the extra step to follow through and make sure we were taken care of Lauren is AWESOME and an asset to Sekure Merchant Solutions Thank you Lauren!!!
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I have been using Sekure Merchant Solutions for approximately years now and without a doubt have never received better customer service I was fortunate enough to land Jamie Lee C*** as my customer representative Every problem, every issue, every explanation came mainly from her I didn't love them all but the service I received has kept me there because I know who and what I am getting This company has been well worth the move and they strive to satisfy me and they are CONSISTENT! All business comes with bumps and bruises but getting this type of effort is very gratifying A++ *** ** *** ** *** *** *** *** *** *** ***

We receive sales calls like this all the time, but instead of just trying to make a sale, the rep flat out lied claiming he actually spoke with the owner of our company and was just waiting for us to submit our info for review saying to fax our information to ###-###-#### or to email to ***Rep's name is George H*** ###-###-#### said we agreed to send over our forms "a couple of months ago", then when I pressed him for when he spoke to the owner, he said October (today is Nov 2), when pressed further saying October wasn't months ago, more like days, he then said early OctoberThe owner never takes calls like this, as it's my jobSo I called back to speak to a supervisor to make sure that we are removed from their calling listIt's one thing to make a cold call and try to make a saleI can respect thatBut it's a totally different thing to lie and have slimy sales tactics to try to trick people into supplying informationThis is how scammers workIf you have a product you can be proud of, you don't need to lie and be deceitful to make a sale(Note: in previous interactions with Sekure Merchant, I have been hung up on when they didn't like the questions I ask them back.)

***, Thank you for taking the time to bring this to our attentionI can assure you this is not how we want to work with potential clients I will personally work with ***'s supervisors to ensure proper procedures are being followedWe absolutely respect your wish not to be
contacted, I have added your business information to our Do Not Call List which is carefully curated and maintainedThere will be no further contact Please accept my sincere apologies, and I very much appreciate you bringing this to my attentionThere is a valuable training opportunity here

Our office has been with Sekure Merchant Solutions for over years They have been a great company to work with, we have an assigned representative that has made sure that things are running smoothlyThey follow through with every promise that they made to us at the signing of our contract and even some extras I would recommend them to fellow associates and business owners

Justin A*** was very helpful solving a charge that was charged twice over a year agoHe called me back several times as promised and really went out of his way to help meJustin also helped with reducing charges on my monthly statement*** *

My name is *** *** and I am the manager of The Thrift ShopWe are a small not for profit organization that is run by a volunteer Board and have only employee's Our primary mission is to assist needy members of our community and we have done so for years despite many obstacles About months ago, the previous manager was asked to resign his position and took with him all information regarding our merchant accountWe had no information about the contract and didn't know if we even had oneWe knew nothing about the rates or fees that we were being charged for, we didn't even realize we were in a situation to be liable for stolen credit card information because we didn't know about PCI DSS compliance
I had the opportunity to be in contact with Karen this past week and let me tell you, she is wonderfulI could not have asked for a pleasant, more knowledgeable or more helpful relationship managerShe helped me understand each issue, directed me to the department that could help me with compliance and even shared with me some applications that we had and were paying for but never used
As a small business organization, every penny we can save helps us to continue our mission in helping the needyKaren helped us do thatShe is a true asset to your company and deserves recognition for her outstanding qualities

I'm very happy with Sekure, questions or issues are always addressed promptly and accuratelyNeil C*** does a great job and is so patient! He is always speaks articulately and not overly technical which is so helpfulHe returns messages very quickly as well, very happy!

As a small business owner for more than years, I frequently get calls regarding best practice of credit card processingSekure Merchant Solutions reviewed my report from my present processing company and found several areas in which I could save moneyI switched to Sekure Merchants and have spoken with several associates during the approval processEverald E*** assisted with the new equipment installing and set upHe was concise with his directions, patient with my questions and made the process seamless, quick and easyI am anxious to see the savings as I start using this company

I find this organization to be very helpful to any needs I have Bryan W***, my Relationship Manager even calls to follon issues I have had

There were problems from the start when our company switched to Sekure Merchant Solutions however Kumar got involved and tried very hard to resolve issues but by then it was too late he was very helpful and customer oriented, had things gone smoothly when we switched we might have stayed more than months Thanks again Kumar for all you did!

I am very pleased with Sekure Merchant Solutions Their Relationship Manager Moe G*** has always been very courteous and helpful He is an asset to the company