Sekure Merchant Solutions

Entered into a contract with Sekuremerchants more than one year agoI am extremely pleased with the services and rates providedI recently contacted them about charging my customers the fees for the usage of a credit cardAlthough they do provide this service I was being offered even lower fees than I was payingThe rates are now so low that it is not the hassle of running the chance to estrange a customer by charging a convenience feeNot sure how other processors are still in business, they are making out like bandits

I never signed the documentYou guy send something over and trick someone to use my nameI did not sign so I did not have to cancelI come back from to my business and I find out someone use my nameYou can pull all your recordIt liedI don’t want to have to pay company you guy cheat customer like me out of moneyYou tell sell people come and cheat my familyRevdex.com should close you for fake and fraudMy family don’t speak or understand enough and you guy say one thing and do the opposite it not right

I was contacted by Jason with Sekure Merchant Solutions last FridayI also experienced the pushy sales tactics asking me to place him on hold while I retrieved my latest merchant statement and faxed it to himI did in fact send him the statement later that morning, and received a return call letting me know that a senior account manager would contact me on Monday The senior account manager Christina M*** contacted me Monday and proceeded to tell me she could save me a thousand dollars a monthI asked her if she would email me a copy of her proposal so that I could review itShe emailed it as promisedI decided to do my due diligence and research Sekure Merchant SolutionsI was not impressed with what I discovered after reading many negative reviews and decided that I was no longer interested in Sekure Merchant SolutionsChristina called me this morning and I politely told her that I was no longer interested in making a change at this timeShe immediately started questioning my reason for my lost interestI told her that I had reviewed her proposal and that I had done some research and decided I was happy with our current serviceThis immediately upset her and she raised her voice and told me that they had a rating with the Revdex.comI then told her that some of the negative reviews with the Revdex.com influenced my decisionShe then proceeded to raise her voice and talk over meI AGAIN thanked her for her time but said I was NOT interestedShe was very upset and extremely rude and insisted that she speak with the ownerI told her that I had discussed it with the owner and that we were not interested She continued to talk over me and I finally hung up on herIt is my experience that any company or service that must use this type of aggressive sales tactics is typically sketchy at bestI will never give them the time of day again

Karen from Sekure Merchants is by far the best, most attentive rep I have worked with in this industryShe is always available and very quick to respond to my problems or needsTheir website is very informative providing the necessary record keeping and analytics for our businessTerminal support is very good and overall I extremely satisfied with their serviceNearly years doing business together and I would never change

I had the pleasure working with Sekure Merchant Solutions specifically Shawn FHe was very prompt and thoroughI was pleased with the effort he put in to make sure any questions or concerns I had were addressedI would recommend this company to anybody

I hope Sekure Merchant Solutions know how lucky they are to have Sarah T*** working for them:)

I want to acknowledge the outstanding performance we are provided by our customer service representative, Mandy C***Mandy has been an invaluable help to our company and our managers and I must honestly say that if it had not been for her attentiveness and responsiveness I don't believe we would have kept our credit card business with Sekure and North American Bankcard She is an invaluable asset to your business and without her we would probably be out shopping our account., In this day and age it is rare to find a companies representative so diligent in serving the customers needs and handling problems so judiciously Thank you Mandy for all your service to our accountsl

I would like to thank Danielle B*** and Karen S*** were professional and patient as my Account RepsAnswering every question and handing every situation including when we had a electrical fire that disabled our operation for four (4) monthsThis was really great because we are a very small account

To Whom it May Concern,
I would like to thank Cassandra P*** for her help with our accountI found Cassandra to be very professional and her efforts were much appreciatedCassandra is a Great Ambassador to the your Company
Regards,
*** ** *** *** *** *** ** *** *** *** *** *** *** Ph: ###-###-####
Fax: ###-###-####

Thank you so much to Kaleel J*** who made sure that my retrieval of funds was processedKaleel stayed on the call with me even when we had to be transferred to different departmentsKaleel had questions that I had no idea to askHe followed up with me on transactions and verified that my account was setup properlyThanks again Kaleel :O)

This business is not upfront about fees or contracts I opened an account by phone and email I have no contracts, was not advised of account to view and print statements They have charged minimum monthly fees, when I don't process any cards, statement fees, and other fees I told the person before setting up the account that my business was seasonal and that I didn't process cards every month I was assured that this would be ok and that they "would save me money" Now that I've tried to close the account is when I found out that I supposedly was under contract and they want to charge me the minimum monthly fee for the duration of the contract that supposedly last until August of I have spent numerous hours on the phone, left messages and had unreturned phone calls I have not and will not sign the form authorizing payment of the cancelation fees and I better not be charged any more fees

***, please accept my sincere apologiesI have spoken with Nicholas' supervisor and he's informed me that he did send you an email apologizing, as Nicholas' behaviour is unacceptableI have pasted a copy of the email belowI will be following up with his supervisor to ensure proper
coaching/training are taking placeAgain, thank you for bringing this to our attention, as Brian had mentioned there is a valuable training opportunity here Thank you for bringing this to our attention, it’s not something we take lightlyWe absolutely respect your wish not to be contacted and I apologize your request wasn’t honored. Rest assured, you have since be placed our carefully maintained Do Not Call listThere will be absolutely no further contact There’s a valuable training opportunity here, I will personally work with Nicholas to ensure our policies and procedures are being adhered to at all times. Once again, please accept our sincere apologies. If you’d like to discuss any further, please don’t hesitate to reach out to me at the contact info below

This company has been calling our business for over a yearWe have repeatedly told them we are not interested in their services and to please stop callingThe callers are always pushy and relentlessOnce I had to hang up on them mid-sentence, and they called me back immediately saying they were not finished and continued to rant at meThey will simply not take no for an answer, even after I explained to them that their sales tactics felt like an assault

This so called "business" is harassing our medical practice daily with phone calls from multiple representativesI have repeatedly asked to be removed from their call list as we are not interested in anything they have to say or products that they have to sellThe rude lady Yolanda that I spoke with today, if that's really her name, would not stop arguing with me and then had the audacity, after no resolve, to ask me to listen to her for thirty secondsWhy on earth would I want to listen to someone that I am in a yelling match over the phone with? I literally had to scream into the phone, very slowly like I was talking to a horrible year old that wasn't listening to what I was sayingShe then hung up on me I also had asked her for her managers name and phone number or to be transferred to them but she stated that they were not available and ignored giving me a name or a phone number WORST HARASSMENT COMPANY I'VE EVER SEENSTAY AWAY FROM THEM!!!!

Joshua C*** was extremely professional and helpful in assisting me with my questionsHe also directed me to where we could become PCI compliantI give him stars!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This company has placed repeated calls to multiple phone numbers that I have on the national Do Not Call RegistryThey are based out of, and cold-calling solicitation from, New York State to Washington State in violation of federal DNC regulationsDespite repeated requests to not be contacted, I continue receiving calls at multiple numbers

I would like to take this time to recognize our Merchant Representative, Samantha S*** @ Sekure Merchant for her outstanding service to our companyShe is very friendly & personableI always receive a very quick response to my emails or phone calls and she assists with resolving any issues we have in an expeditious manner as well a professional manner
Thank you Samantha S*** for all your help with our Merchant Services

This company reached out to me and told me they could save me lots of money over my current providerI sent them a statement and they responded with numbers that my current provider was supposedly charging meWhen I showed my current provider, they proved that these numbers were completely false, and I am spending a lot more money with this provider than I was with my last oneI was deceived directly by the company's advertisers

Did not want to take No for an answerOur church is not interested in this service and it was upsetting that a polite No was not receivedWhen I asked to speak to a manager I was hung up on