Sekure Merchant Solutions

Review: My office has told this company not to call back. They will not take no for an answer. They got through to me and I told them not to call back and hung up. The person repeatedly called me back 10 times everytime I hung up over the next 5 minutes. This is harassment and who would ever buy something from this company?Desired Settlement: For this to be corrected or this guy fired so that it doesn't continue to happen to other businesses. He said he is the boss when I asked for his supervisor. His # [redacted]

Business

Response:

[redacted],I want to take the time to thank you for bringing this to my attention. This behavior is not tolerated in this organization and I have already sent details to the department manager and his Quality Control staff. I will be following up with him to make sure the disciplinary actions were to my satisfaction.As for yourself, let me apologize for the disruption. I am personally making sure the phone number provided is removed from our system.thank you for your time and consideration

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to know who responded to this complaint and what their position is and that the person involved has been dealt with. This was harrassment and involved several people because for the last couple of months when this guy called and my office said I was not available and not interested he would have a woman call back immediately.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

My name is [redacted]. and I am the Customer Service department head. I represent the entire company when it comes to complaint resolution. my direct contact co-ordinates are [redacted].I have just returned from a follow up meeting with the [redacted] - he has filled me in as to the disciplinary procedure that befell the rep in question. I am very confident that his behavior has been corrected and that he will not be continuing in his current position in this manner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Sekure Merchant Solutions,[redacted] agents sold me the Northamerican Bancard merchant services in July 2014

I signed the paperwork and they send me the merchant terminal to program at my end with the help

of Northamerican Bancard technical support.

During the 2 or 3 months they tried 3 terminal and failed to program the terminals as per my business requirement.

I never used the merchant service and not have used the terminal for any transaction.

During the past 3 months

Charges have been made to my business account and money have been deducted from various companies.

which are part of either NorthAmerican Bancard.

In Oct2014, deduction of $35.17 By GLOBAL PAYMENTS GLOBAL STL 201410 AMERICAN INN

In Nov2014 deduction of $148.90 By GLOBAL PAYMENTS GLOBAL STL 201411AMERICAN INN

These were deducted directly from my bank, when I have not even used their services.

This were refunded back after 2 months when I spoke to Sekure Merchant solution agent.

The Sekure Merchant solution agent told me that their would not be any charges in the future as the service has never been started

and the contract is cancelled. and advice me to send all the terminals back to NorthAmerican bancard

This has not happen in Dec2014, I received the NorthAmerican Bancard Merchant statement

and further $58.00 has been debited.

Today ** December 2014 a further deduction of $895.00, from my business account via ACH

By NA Bancard [redacted]

Without my knowledge and has no notification of this deduction.

The agent Sekure Merchant solution has failed to provide me with any service they were expected to provide me.

And are not taking any responsibility to refund the money.

Sekure Merchant solution are not taking any responsibility and deducting money from my account without my knowledge or approval.

I have spoken to my bank, but they can only do litter to stop this happening from various companies.Desired Settlement: I would like this issue to be resolved.

All money deducted must be refunded: $58.00 + $895.00 immediately

No further deduction to be made by Sekure merchant solution or Northamerican Bancard in future.

Business

Response:

In response tocomplaint ID [redacted] personally reached out to the merchant/complainant andapologized on behalf of the company. After further investigation, it wasdetermined that the $895.00 charge was never debited from [redacted]’s accountand the credit of the $58.00 was already credited to the merchant on December[redacted], 2014. We also closed out the merchant account with no fees. We communicated this whole process to [redacted]

[redacted], provided all the necessary contact information if he needs anythingfurther and he advised he was satisfied with our attention to this matter. We’veapologized and thanked him for his time and patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The people at Sekure Merchant Solutions have been extremely helpful and professional. I would highly recommend them!

As difficult and as competitive as the Merchant Credit Card Processing business is I think that Sekure Merchant Solutions has the best customer service department of all. I have used many and I think the only way to compare is by how you get served when problems and a need for solutions arise. I have not found one better.

Review: Our company was told in our agreement to switch credit card companies that we would get our cancellation fee

covered by them, better rates, no monthly charges and a FREE terminal... Not only did they refuse to take care of

the full cancellation fee but when they stated they would forward the cancel form the old company for us they never

did that either. They did not follow through on their agreement at all and would not even own up their customer care

employee's mistakes. TERRIBLE Company to work with. After we finally got account canceled (4 months after the

fact) They stated that they would only cover a standard fee which was NEVER disclosed or even brought up in the

original agreement. The agreement stated they would COVER THE CANCELLATION FEE.... and when I asked the

clarify the customer rep stated they would take care of the fee They never once stated they would cover up to a certain $$$.... They stated they would contact old processor for everything and take care of everything for us and I have had to call at least once a month to both

companies to try and figure this all out for the last 5 months.... DISAPPOINTED doesn't even start to cover how we

feel about how we were treated as customers. They told us the reason why we would not get the full fee covered is

because we got a free terminal.... which was ALSO a part of our original agreement. So, because they fulfilled part

of the agreement that means they don't have to follow through with all of it?Desired Settlement: All we wanted was to get what we were told we would get through the initial agreement... we would like our full

cancellation fee covered which is what we were promised... and through numerous attempts they refuse to fulfill

their part of the agreement. We will end up canceling with this contract due to negligence on their part.

Business

Response:

[redacted], Thank you for bringing this my attention, many apologies. I have just spoken with your new relationship manager and was informed that all issues are cleared up and the credit is being issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Over the last 2 weeks Senior Analyst Blake H[redacted] has called me numerous times. Upon the initial call I realized this was another sales call with no real value to our company. Blake would not take no for an answer so I simply hung up on him. He immediately called back at which time I entertained his call. I even told him the next time I received a Merchant Statement I would send it in to him. He as called me numerous times since, sometimes not even realizing we previously spoke. I'm truly not interested in their service.Desired Settlement: I would like our company to be removed from their contact list. At this point I feel I am being harassed and want these phone calls stopped immediately.

Business

Response:

[redacted],thank you for bringing this to my attention - our reps have strict instruction and ongoing training on how to take no for an answer (and, of course, how to populate our strict DNC list). Your co-ordinates have been added to the list. Thank you and apologies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We are a small business in Colorado and we switched to Sekure for our credit card processing. From day one we had issues with their ability to process credit cards and batch out our machines. We were without the ability to process in one or our four businesses for at least an hour every day. After switching out machines multiple times, testing our phone lines multiple times and wasting about $700 in employee time we determined that the problem was not with us but with the network of the processor. We asked to be let out of our contract without being charged cancellation fees because they had breached the contract by not providing us with the service and product we agreed to. Their only solution was to spend an extra $5000 a year paying for wireless services in our 4 locations to upgrade our system to internet processing. Our business cannot afford that upgrade and nowhere in our contract did it state that we would have to attempt an upgrade in order to have their services function correctly. We have since switched to a different processor with no issues of any kind, proving that the problem was not with our lines or employee error.Desired Settlement: We are asking that the Revdex.com help us resolve this issue by asking Sekure to release us from our contract with no fees. As far as we are concerned they have breached the contract by being unable to provide us with a functional service. Since they breached the contract we should not have to pay the cancellation fees.

Business

Response:

Dear Sir/Madam,

I have reviewed this merchants file and it does appear that several obstacles were encountered while trying to install this merchants processing terminals and although there were alternate solutions available, the merchant preferred not to use them , therefore I have informed her that we will cancel all of the merchant accounts and will waive all cancel fees . She appeared to be satisfied with this resolution.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Horrible communication and business skills. I repeatedly told the lady that called me that I was not interested and that her offer would not benefit me in any way. She yelled at me, talked over me, and continued to fax and call my office for two days. I would never do business or even accept help from someone who speaks to a stranger this way. Terrible sales skills.

STEPHANIE J[redacted] has been very helpful when we need assistance
with our merchant account.

I'm writing to let you know how pleased I have been with the performance of Stephanie.
I have dealt with many processing companies in the past and customer service has always been
very frustrating. Not the case w/ Stephanie she's always pleasant to speak with, promptly returns
calls and if I need additional support out of her area she has proper personal contact me
(usually reps just provide phone numbers then your on hold for another hr or so)
You are very fortunate to have such a wonderful Employee in
Stephanie L[redacted]
Thank You, [redacted]

Last week I received a phone call from a man identifying himself as Nick. I thought he said that he was from a company that we already worked with and he told me that he had a listing of updated credit card rates (or something like that) and asked me if I would like him to send me that listing. I told him yes and he then told me that his supervisor needed to talk to me. A woman identifying herself as Kelsey got on the phone who then asked me for a volume statement or a 1099 form. I told her that I would have to go search for those and she said that she would call in half an hour. I looked and did not find that statement. When she called back I told her that I could not find that statement and that I would call our senior office manager about that. I asked her to send me an e-mail explaining what she needed and she did. I saw in her signature that her name was Kelsey R[redacted] and that she was from a company called Sekure Cost Review—a company that I did not recognize. The next day, our senior office manager was in and Kelsey happened to call. Our office manager spoke with Kelsey and got more information out of her about what she wanted and why. She then told Kelsey that we did not want to use the services of Sekure Cost Review. I overheard the conversation and our office manager was clear in telling Kelsey this. Nevertheless, Kelsey called me later that day asking for the volume statement as if she had never spoken to our office manager.
Kelsey called on the following day asking for information, but I gave her no information. Another woman from Sekure Cost Review called this week and our office receptionist emphatically told her that we did not want to use Sekure Cost Review’s services, and that their continued calling was harassment. A few minutes later, however, Kelsey called our receptionist, who then told her that we wanted nothing to do with Sekure Cost Review; and if she called again we would complain to the Revdex.com. To her utter exasperation, a few minutes later, a man from Sekure Cost Review identifying himself as Kelsey’s supervisor called. Our receptionist told him to stop calling us or would report his company to the Revdex.com. He tried to talk over her and would not listen, so she hung up the phone on him.
When these representatives from Sekure Cost Review have called our office we were helping patients with appointments and billing. We have had to take time away from our customers to answer the phone and deal with representatives from Sekure Cost Review who do not listen to us or respect our wishes to be left alone. We are not happy with the treatment that we have received from them. I see on the Revdex.com website that there have been several other complaints made against Sekure Cost Review for similar experiences, so the apologies that their representatives make on the Revdex.com website do not seem sincere.

A quick note to let you know we really appreciate having a contact person for our needs. Karen Siewdass is friendly, quick to respond, always ready to help. She makes my life much easier at the times I need her most.

I am very happy with the organization. I had nothing but very positive results.
Karen is always very good at calling as soon as she can when I have a problem (big or small) and calling later just to make sure things are still going well.
Always very polite and friendly she tries to answer all the questions I have and doesn't hesitate to ask for help when she doesn't have the answer.

I love Stephanie at Sekure she is the best.

Review: Mr. David P[redacted] a salesman for Secure Cost Review, cold-called our business today. I believe I was very clear about not being interested in his company's products/services. He has been asked to not call our business again. So far, he has called us 3 times today. He has said he will call again in an hour. Secure Cost Review, or its parent company is making a mistake allowing annoying, persistent badgering by its salesmen. How does angering the customer benefit their company? This salesman is of the opinion that he is not selling a product/service and seems to insist I listen to his pitch. Secure Cost Review is selling financial service products. By switching creditors that have a different fee structure companies like mine may be able to save money. I get it. What I don't understand is how a phone solicitor can call me back again and again and expect good results. I have asked him politely to not call us again. SCR has either trained him to act this way, or he is free to do whatever he wishes while making calls. Either way SCR is resposible for his behavior.Desired Settlement: No more calls

Business

Response:

[redacted],apologies for the inconvenience - but thank you for bringing this to my attention. We will definitely be addressing this with the rep in question.

Review: A few months ago we got a call that they wanted to do a market analysis of our business. I sent them our statement but then realized we were still under contract with our existing company. I told them I cold not make any decisions till I found out how much it would cost to cancel our current contract. After that I kept receiving calls daily and used words like "[redacted]". Scare tactics will not work on me, I will make a business decision when I have all the information in front of me. They keep telling me our current company shouldn't take so long and we should have answers. Well bottom line we don't. Now a new person Matthew is calling and he is even worse then the first. He won't let me talk, raises his voice and then tells me I'm combative and he can't understand. I can't even say 2 words before he cuts me off so how do you not become combative??? I have told this man many times to stop calling we will not be using them and he still calls. It has turned into harassment and if it doesn't stop I will take more actions.How they get away with harassing people and scaring them into contracts is beyond me. At this point, these phone calls could cause me to loose my job since the merchant services I use are at another place of business from my 9-5 job where they are calling. Even if there numbers were better then our current company I wouldn't use them just based on the way they have treated me and others who answer the phone at our business.Desired Settlement: I never want to hear from this business again and hope I can warn others. Like I told Matthew today, loose our number, you will never get our business.

Business

Response:

[redacted],Please accept my apologies for the inconvenience. Thank you for bringing it to my attention - corrective procedures will be enacted. As far as the phone number provided, I have marked it as "Do Not Call" and it has been removed from all systems. You will not be contacted further.thanks for your time

This company has called my residence in violation of the "Do Not Call" laws of Florida and The US. I have looked on line and have seen a number of complaints about this practice.

Have been called repeatedly after asking a salesman to please stop calling. Salesman is rude and aggressive and seems a little too desperate to obtain our sales information.

I was completely satisfied with Brian's work and had taken very good care of me

Review: Almost every business day we get a phone call from this company. We have asked not only the reps that have contacted us to please remove us from their call list and add us to a do not contact list, but I have called back the number that calls us and left several messages. I have worked for companies that have a certain amount of processing time for these requests to be made, so for the first week I was understanding. But now it has been over a month, we are still getting phone calls. Some reps say they will put in a request, some get rude, and some simply hang up on us. This is getting out of hand. We are a small company and an extremely busy company, so having to take not only time out of my day to basically beg a rep to take us off their call list, but now having to take time out of my day to file a complaint is unacceptable.Desired Settlement: Our desired outcome is that this company removes us from their call list., that this company does not call, email or mail us anything to do with their company, we would like to be added to a do not contact list.

Business

Response:

[redacted], We're terribly sorry for the inconvenience and thanks for bringing this to our attention. We've added your number to our do not call list and you will not be called again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,