Select Home Warranty

Complaint: [redacted]
I am rejecting this response because: I did not receive a full refund. 
Regards,
[redacted]

Per the diagnosis received the customers claim has been denied. Please refer to section 9.1.2 valves are not covered under their agreement which is what needs replacing. No additional funds due at this time.

Select Home Warranty has issued a pro-rated refund as per the Terms & conditions the customer has reviewed and signed. The refund will be returned within the next 2 -5 business days, the customer is more than welcomed to call us directly with any additional questions or concerns.

Select Home Warranty advised the cusotmer that the Terms of Agreement states that leaks from water heaters are not a covered repair, the cusotmer stated they wanted to think about cancelling the policy and stated they would be in contact with us, that was on 01/28/2016.See...

Below: 6.2.7. Water Heater. This Agreement covers all modules, components and parts of the water heater necessary to the functionality of the water heater.This Agreement does NOT cover solar or tankless water heating systems or the components thereof. This Agreement does NOT cover the following list of modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps

We did speak with the customer and helped with a reimbursement.

I have explained that we have no way of knowing what has been done to the appliance, it has been working fine since we bought the house back in Feb 2013. Home inspection was done and everything was in working condition. What would be the point of getting the warranty - and basic common sense is that you get warranty on the items that are in working condition and how does Select Home Warranty expect people to check if any earlier repairs were done before getting warranty!!!I would appreciate Revdex.com's help in either getting my money back as I don't trust Select any more.

I am rejecting this response because:
That is not what occurred they didn't tell me that at all. I have all of their responses in emails. They told me that I would have to pay for the repairs and that the parts were no longer available. They didn't agree to any repairs until I contacted your office and I have received no refund even pro-rated. All of a sudden after your office contacted them they called and stated that the part was in and they would cover the cost of everything. I kept all of the email responses. If you need them I will forward them.

Complaint: [redacted]
I am rejecting this response because:
I followed instructions to call and...

the company was negligent in answering the call and never called me back. Also, a representative stated to me that it was not reimbursed because Freon isn't covered. I informed him that it wasn't Freon. He 1st said that's how the invoice was written and once I corrected him he then said well you didn't wait for our callback....which never happened.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: that is not the invoice, that is the estimate only. Because per their instruction before doing any work we have to submit to them first for approval otherwise there will be a delay on the reimbursement.  What we told them after that estimate was submitted is that my hsuband crawled to the small attic which none of the 3 contractors we hired did, and he found the real issue where the was a nail that came off sticking out, and that is where the water is leaking from. So in other words, the diagnosis of that contractor was wrong, it is not due to the shingles. But the customer service said that since the diagnosis has already been provided, they cannot change it anymore. So we asked them to provide their own contractor so we can show to them that the real issue is not the shingles. But they kept on saying we have to fix the shingles first before they can do anything further. Which I refused, why would we need to fix the shingles that is not the cause of the issue and why do they need to make that a condition if they dont cover the shingles anyway. There is nothing in their policy that is has to be conditional. They just dont want to provide the service that they said their compnay provide, this is false advertisment! They always have an alibi and they are giving you false information, that document we sent is not an invoice, it is only a estimate. 
Regards,
[redacted]

We did speak with the customer and went thru the policy. We gave them a few options and are waiting to hear back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am writing to tell you that select home Warrenty is not complying with the agreement that was made back in March. After they refunded the $200.00 in question they have blocked my credit card company from...

refunding the original $200.00 that my credit card company was going to get for me. Please help me with this situation thank you

Complaint: [redacted]
I am rejecting this response Full refund of 450 should have been issued because the policy was never utilized and had 3 months free, I didn’t even make it though the free pierod so my refund should have been less 150.00 dollars! In addition to they didn’t pay the 150.00 that wasn’t even a quarter of the repair they @said they would! And I still haven’t seen the refund they say they sent yet ! I received a 45.00 refund for the service call and that’s it then they canceled the worthless policy with out been notified to in advance! This company is a disaster and a rip off and intend make that known. 
Regards,
[redacted]

In order to be reimbursed for the approved claim you will need to submit the invoice and paid receipt so that the reimbursement form can be sent to you. Please email that information to [email protected]. Once sent over please respond so that I may follow up with claims and expedite the...

reimbursement form to you.

The customer has been approved the $125 towards the replacement of their dryer. However, in order to proceed the customer needs to provide us with an invoice as soon as the replacement is completed so that we can reimburse them. We cannot issue reimbursement checks without proof of replacement which...

is standard warranty procedures. If the customer has already had the replacement done please forward over the invoice right away so that we may proceed with sending the customer the necessary reimbursement documents. Without that we cannot proceed with the claim. With respects to cancellation request this customer is not eligible for a full refund as full refunds are given within 30 days of purchasing your warranty. Since the customers warranty renewed in July and we are in September they are not eligible for a full refund. If they wish to proceed with cancelling their contract we can do so per section 13.2 of their warranty. Please confirm how you wish to proceed so that we may process your request accordingly.

The customer had 2 claim issue. I was for a refrigerator pan that is not a covered item. The other was for a oven issue and the part and unit is discontinued. As part of the policy agreement if the part is discontinued  we reimburse the customer for the value of the part. We have already...

approved the customer for a $250 reimbursement for this claim.

We did reach out to the customer . The technician has taken care of the claim.

The customers refund check was originally mailed out in June. When the customer contracted our office they informed us that they did not receive it. A new check was issued and mailed out on 7/19/17 check #[redacted]. The customer should be receiving their refund within the next couple of business days.

The customer has been previously informed that maintenance records are required in order to review their claim for an additional allowance. As of right now they are only approved for the $150 allowance. The customer informed one of our representatives on 6/28/17 that they will attempt to locate...

those records. If you were able to obtain those records please submit them for review. If there are no available maintenance records the maximum approved allowance on this claim is $150.

We did speak with the customer and the tech and are assisting with the dispatch.