Select Home Warranty

This companion is not from a customer of our. This is a technician that did work without getting authorization from select. We do not owe them any money.

Select Home Warranty received the customers complaint and contacted the customers technician, he stated he would get back to us.We updated the Revdex.com with this information, we are not responsible for the customers technician not returning our phone calls. The customers' account has been cancelled...

and there is no refund due at this time.

Complaint: [redacted]
I am rejecting this response because: they informed me numerous times that my policy was expiring. I also informed as early as 12/18/15 that my policy was expiring in February (please inform me if you need a copy of the emails).  Besides knowing this, the problem is also in the excessive delay in sending someone.  My dripping faucet went to running faucet & a noticeable increase in my water usage & bill. Plus, this was one of several problems & contract violations that I have had with them. 
Regards,
[redacted]

The full refund has been processed and a check will arrive in 14-30 days.

we spoke with the customer. She will give us one more chance on servicing her before she cancels.

We have approved the customer for the policy max. The policy is clear on caps on hvac claims that do not provide maintenance records

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Select Home Warranty only took...

care of the matter after I sent the complaint. The technician they sent didn't do anything and just told us that the reason the Dryer is not turning off is because the vent to the dryer is blocked and it's not covered by the warranty. My husband clean the vent and still having issues with the Dryer. I will not renew any contract from this business.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This was not a Freon issue - the Compressor failed and blew the end of the Freon line out - causing the Freon to escape only after the Compressor failed and blew out the capacitors.  This was the same response I received from them when discussing all last year.  Unacceptable.  They stand protected behind their clause of Freon, to save them from any payouts.  I sent them a clear picture of the compressor blow out and at the connection of the Freon line to the compressor where it failed and Freon escaped only after the compressor failed and they dismissed it.  just like they are doing now.  Compressor was working fine for many months, with no issues and then one day all of this happened.  Loud noise and then no more air. Unacceptable answer.  Anyway - you know my side and the Technicans were two on my side - that in a series of events for this incident:Step 1:  Loud noise from outside, the Compressor Blew Out -Safety features kicked on and sent air system into an error mode/lock mode, would not runStep 2:  The Freon then slowly escaped the line (you could hear the gas slowly escaping the line after the compressor blew.  Step 3: I called the home warranty people to send someone out, they shared with them the compressor had failed and no Freon.warranty people said no, because of no Freon.  I then called a second Tech Service - my own money - he too agreed - that the compressor failed (blew up) and then the Freon escaped - however, they dismissed it as they are doing now.
Regards,
[redacted]

The first claim the customer filed for their A/C was for their upstairs unit. Since it was the first A/C claim they filed that is the one that would get covered. Since secondary A/C unit coverage was not purchased the 2nd A/C claim for the downstairs unit was subsequently denied. The customers maximum approved allowance is $250 for their upstairs A/C claim which is the claim that got submitted first which is the one that has coverage. No additional funds due at this time.

The customer has been contacted and was sent a reimbursement form as of 03/02/2016

The customer had a 30 day money back guarantee to review the warranty on our website and when received at the time of purchase to change their minds. The customer had claims processed and requested to cancel their contract after the 30 day period. The customers refund has already been processed and mailed out. Check #[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me I am waiting for following: (a) payment of $1211 due damages of my refrig (b)  charges on my card to reversed $399.99 (c)  I am hopeful $111 for repairs will not be disputed by the repair service waiting for the bank final notice.  Till all monies have been received the case would not be considered close 
Regards,
[redacted]

The customer at this time is not eligible for a full refund as full refunds are issued within the first 30 days of purchase. The customer purchased their contract in 2017 and is no longer eligible for a full refund. The customers cancellation request has already been processed and their refund check is pending issuance. No additional funds due at this time.

Select Home Warranty would like to apologize to the customer for the charges on their account, we will  make sure the account is cancelled and they are not charged going forward.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

We are currently working on obtaining a contractor for this customer. Someone from our office will be in touch with them. The customer was offered the option to secure their own technician as it was taking a bit of time to find the customer one. The customer refused that option at that time.

Unfortunately, the customer is not eligible for a full refund. The customer has been on a monthly contract with us and are only eligible to be refunded their last months installment. In addition, since having a contract with us the customer has filed claims and technicians were dispatched for both...

claims. At this time they are not eligible for a full refund. Full refunds are processed within the first 30 days of purchase and since this contract was purchased in 2016 it makes then ineligible for a full refund. Should the customer wish to cancel their contract we can proceed accordingly.

Complaint: [redacted]
I am rejecting this response because:I was suppose to have a $300 refund, they sent me $50.
Regards,
[redacted]

We have already gone way above the policy terms with the refund amount we gave.

The customer is currently in a small claims court case with Select Home Warranty, we have received a letter from the customers lawyer and we have responded, we are waiting on the response.