Select Home Warranty

[redacted]
I am rejecting this response because:It does not meet the required outcome I...

indicated on my complaint, they took a full 7 days to respond which is a huge problem and violates the conditions of our contract to provide timely services. Since no credit or refund or even attempt to acknowledge their mistakes or delays have been made I consider my matter open and UNRESOLVED. 
Regards,
[redacted]

We have made numerous attempts to contact the customer to discuss their claim. Please contact our office and speak with Edward in the retention department. He has left several messages and attempted to contact the customer by email.

Complaint: [redacted]
I am rejecting this response because:
The company will still not address the main issue. They did not provide the service they were contracted to provide. They were given the opportunity to provide that service and declined to do so. I should receive a full refund of all the money I paid. Their lack of response to the main issue is indicative of all the interactions I have had with Select Home Warranty. They will never answer the question asked. They will always change the subject and deflect.
They need to answer why they refused to provide service when requested and how that does not constitute breach of contract on their end.
Regards,
[redacted]  [redacted]

We are awaiting the customers call regarding the costs of the parts for the repairs on the claims. As soon as we hear back from the customer we can proceed further with the claim.

The customer has already been approved for the policy limit for this claim. Please sees section 9.1.2 of the terms. Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any...

system/appliance is up to $150.00.  There are not more funds due the the customer at this time. They are not eligible for more that $150.

The customer claim was approved according to the policy terms. The customer has since requested to cancel. They are not due a full refund.  They will be refunded according to the policy terms, however we will waive the cancellation fees.

Complaint: [redacted]
I am rejecting this response because: I will not close this complaint...

until I get a full refund which is due me by the company. I never used this warranty ans when I went to use it they rejected the claim without cause. Again, my next step is a lawsuit unless I get a full refund. This company is crooked.
Regards,
[redacted]

Select Home Warranty is in the process of refunding the customer at this time.

Select Home Warranty finally issued a refund.

The customer has already been approved for the policy limit of $150 for this type of issue. We have gone above the policy terms and approved the customer for $200 , which is $50 over the cap. The customer is not eligible for more money unless they can provide 3 years maintenance records . Please see...

section 9.1.2 of the terms. We have already gone above the policy terms for the customer. You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such items. Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00.

we have tried to reach out to the customer a few times to explain the reimbursement agreement but we have not heard back. The customer may reach mr [redacted] at ###-###-#### mon-fri 9-6 est for help with thi issue

Complaint: [redacted]
I am rejecting this response because:
Yes - I did say (cancel the policy AND refund ALL the money, since they did nothing for the policy,...

plus the $60.00 they cost me for naught AND I believe they owe me a months rent for NOT doing their contract so that I could not rent the building for 1 month).   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this incedent happened in June. Paperwork was turned in in June. I had to resubmit the paperwork in July. I have been waiting 2 months for a refund! 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We spoke with the customer again. We have explained that his issue does fall outside the system. The customer had a sealed system issue with the refrigerator which according to the policy is not covered section 6.2.1.This Agreement does NOT cover the following list of modules, components and parts relating to the refrigerator: (i) ice makers; (ii) ice crushers; (iii) beverage dispensers; (iv) freezer parts and components which are not essential to the refrigerator unit as a whole(v)freon(vi)freon leaks;(viii)damage caused by freon leak(ix)leaks(x)sealed system.We did allow the customer to cancel and we did waive the $75 cancellation fee.

We did speak with the customer and have approved $128 towards the claim.

Complaint: [redacted]
I am rejecting this response because:
I was not given the option to buy the fixture warranty to begin with.  At the end when I cancelled the policy the sales person told me to get the problem fixed no my own then they would add the fixture warranty. I did not want to go through with the same issues with them again. The claim was not exactly a shower head issue as explained to the rep over the phone.  The issue would have to be diagnosed by a plumber.  I believe they try to avoid accepting claims as much as possible.  
Regards,
[redacted]

Select Home Warranty has issued a pro-rated refund directly back to the customers credit card as of 04/07/2015

I am rejecting this response because: they were given plenty of time to rectify the situation and they failed to do so.  In the a/c case I called several times to ask for another technician to look at my a/c ands my requests were unanswered.

Select Home Warranty is more than happy to provide service for the customer, we did suggest that they may have a technician of their own and submit the invoice for review, if it is more than the condensation line, we will review and if the repairs fall with in the coverage terms we will...

reimburse accordingly.We will expedite the customers'  check for 150.00, it will be mailed on Tuesday, June 30.