Select Home Warranty

Per the customer emails to Select Home the customer has been refunded an additional 42.00 for an extra month, the customer found our response satisfactory.-----Original Message-----From: [redacted]Sent: Monday, December 08, 2014 1:58 AMTo: Select Home WarrantySubject: Re: Pending Refund for Policy Appreciate you getting back.  I was only reimbursed for 7 months and mypolicy was not active until April.  Ifyou look at my contract with you it states that my previous policy did notexpire until April.  When I signed upwith you I told the sales rep that I would pay for the policy then but did notneed it to start until April and he agreed this would be ok. Therefore, I am still owned one month.  Can you please look into this? Thanks

1) Has the technician completed the job? - No, the technician never came back after first time.2) Has SHW been in contact with you?  -  No, SHW has not contacted through either phone or email.

We did speak to the customer, we have approved the policy maximum reimbursement for this claim as stated in the policy.

The customer has disputed with their credit card company and has received a full refund.

Tell us why here...Select Home Warranty has responded to the customers lawyer where we have increased the original amount from 138.00 to 213.00, we have yet to receive a response formt he customers attorney and have explained that we approving the customer per the max amount allowed per...

the Terms of Agreement.

Select Home Warranty has mailed out the reimbursement check to the customer at this time.

I wanted to reach out to let you know that Select Home Warranty contacted me via phone and we were able to come to an agreement that was satisfactory to me.I would like that to be reflected in this complaint that was closed today.

Diagnosis has been received from the customers technician and the total costs of the repairs are $220. The customer has been approved for $220-$60 (customers deductible) = $160. The customers claim has been covered please submit a paid invoice so that we may send you a reimbursement form for...

signature. This customer is not eligible for a full refund as full refunds are issued within the first 30 days of purchase. No additional funds due at this time.

We did speak with the customer  and have provided them with the technicians info.

Complaint: [redacted]I am rejecting this response because:I have not recieved a email or phone call.  I have tried to call them with out success with...

trying to resolve the issue.my cell number is ###-###-#### which I have confirmed with the company that thye have my phone number and the company has repeated sent me emails to ask me to renew my policy bbut not to discuss my issue.Please pass my numbers and email adress again to Select home warranty, but my faith that the company will contact me to discuss the issue is minimumal. Cell ###-###-####work ###-###-####email adressed: [redacted] and [redacted]Regards,[redacted]

Select Home Warranty initially contacted the customers technician on 12/23/2014 at 5:43 pm and he stated that he would call us back.In regards to the heating claim, the customer had an issue in February 2014, and Select Home Warranty reimbursed the customer 180.00.I have attached the reimbursement agreement that releases Select Home Warranty from any future repairs after the 180.00 was paid tot the customer.Select Home Warranty is unable to move forward with the claim at this time.

The customer was credited 193.50, directly to their credit card and we advised that per the Terms of Agreement we issued a pr-rated refund.The customer has placed claims in the past that Select Home Warranty has taken care of, therefore will not be issued a full refund

The customer was contacted by one of our top Managers and he has decided to keep the policy for its duration and will send in his invoice for review, we would be more than happy to assist the cusotmer in anyway we can.

Complaint: [redacted]
I am rejecting this response because:  The unit did not need to...

be replaced because of a Freon issue. Select Home Warranty diagnosed the issue via telephone, failing to send a contractor out to my residence to properly diagnose the issue. There is no possible was that the A/C unit could be properly diagnosed over the phone! Select Home Warranty failed to do what they were contracted to do. If I had a contract with Select Home Warranty for covering the needs of my home, why didn't they send out a contractor to do so. My warranty covered my A/C unit and was still active at the time I initially contacted Select Home Warranty. It was okay for them to take my money to cover a warranty but fail to send anyone regarding this issue. The fact of the matter is Select Home Warranty failed to do its job and perform the procedure the correct way and I'm stuck with replacing my unit on my own as well as paying for a warranty that wasn't used. It's unfair and company is taking taking advantage!! 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I also paid $60 service fees to a unqualified contractor who made my...

issue worse.  Causing me to spend an extra $120 to get the job done right.  I cancelled the contract after numerous attempts to speak with someone to resolve the matter.  They were very rude, everyone I spoke with and no one seemed to care that the plumber whom they sent out flooded my living room and made the matter worse..  i want $180 back of which I’ve already received $80.
Regards,
[redacted]

We did speak with the customer and are helping with a technician

Select Home Warranty received the request for cancellation on 07/16/2015 and had already processed the refund on 08/18/2015.

I received that email reference the refund.  However the problem with the resolution was that they credited the amount back to the original owner of the policy when it should if gone to me. I purchased this home with a transfer of that warranty signed into my name. The company knew this. And yet they chose to send the refund to the credit card on file which was not mine. So we are back to feeling screwed. When will they learn.

THe cusotmer has already requested to cancel and they were not forced to purchase the pool coverage.

Complaint: [redacted]
I am rejecting this response because:I did receive a call from Select home warranty apologizing for the delay and said check was in the mail. I have not received the check as of Feb 2nd  2017
Regards,
[redacted]