Select Home Warranty

The customer was advised the check was mailed on 12/22/2015, the customer continued to state they did not receive it, the customer was contacted by Select Home Warranty on 01/14/2016 to follow up but they are still  non-responsive.

I cancel my service agreement on Wednesday July 5th because I never got any service. I need an entire refund of $400.00 plus the...

$60.00 service call fee. I never received any service from Select home warranty although I filed a claim with them. I am still waiting for the technician to take a look at my fridgeComplaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The customer has filed a dispute with their credit card company. At this point in time there is nothing we can do until the credit card company makes their final determination. The customers account has been placed on hold and any outstanding checks cannot be mailed or re-mailed until the banks determination is complete.

Complaint: [redacted]
I am rejecting this response because: We no longer have that Credit Card. Please Send a Check to our address: [redacted]
Regards,
[redacted]

We did approve the customer for the max amount available for issues such as he had. He was not happy with this so as a good will we issued a full refund to the customer. His card has already been credited.

I am rejecting this response because:The half was only told you because we didn't want to bother you with further details that would muddy the waters of getting our money. Last July when it was over 90 degrees every day, our air conditioner went out and we called them to fix it. They sent a repair man who said it needed a new electronic box and another part. They found out that it was under warranty so they said they didn't have to take care of it. The labor to get it fixed was over 800 dollars and they said that they were not responsible for the labor. We have had two other home warranty companies in the past who have covered everything after you pay the initial fee for the repair person to come and analyze the problem. That was strike ONE. Strike TWO was the fact they said we would be reimbursed in 30 days and the check wasn't even sent until the 16th! That's a week after we should have had it in our possession! It still hasn't arrived either at our home or my daughters home. We lived there until  we purchased our home here in [redacted] The invoice that they sent us to sign and send back to them for the refund check had the current address and all the other correspondence had our new address as well. When we bought the policy we didn't even have possession of our home yet so that's why we used her address to buy the policy. Strike THREE is the fact now that we have to wait until the 5th of Feb. until we can request a new check. Now they are saying we have to wait 20 days total which would be Feb. 10th even though the postal system works six days a week, they say it is their business days that count. By the way, I can send something to the west coast and it arrives in three days! So instead of the 30 days which they promised it could be 90 days! This is unacceptable in any business culture. There isn't a business anywhere that would tolerate being paid for service rendered in 90 days! They would be out of business! At the same time they have been calling daily and emailing wanting us to renew their services.
Regards,
Steven Powlison

We have refunded in full the credit card on file.

The customers claim was denied as they had a plumbing issue outside of the home which is not covered under their agreement. If the customer wishes to cancel their policy it will be per section 13.2 as full refunds are issued within the first 30 days of purchase. The customer purchased their warranty...

in June and is not eligible for a full refund.

We have issued a refund for the customer, the refund request was placed on 9/30/2014 and we have refunded 303.00 as of 10/19/2014 to the customers' credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The customer has already been informed that their plumbing claim has been denied as it is a non covered issue since it is outside the living area per section 3 of their signed agreement. No additional funds due at this time.

The customer has already been refunded for their November installment on 11/15/17. Please see enclosed copy of their refund.

We have already gone above the policy for the customer by not charging a cancellation  fee and giving the refund at the discounted rate. According to the policy the refund should have been $488.99. We have refunded the customer $600.

The customer placed and ac claim and the diagnosis was it needed freon. This type of repair is not a covered repair. Please see section 6.3.6 of the terms. This Agreement does NOT cover window, wall or zone systems or portable air conditioning units. This Agreement does NOT cover (i) air...

filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak. The customer is not entitled to a full refund. They may cancel for a pro rated refund. We will waive the cancellation fee.

The customer placed a claim for a leaking water heater. Water leaks are not covered under the terms. Please see section 6.2.7 This Agreement does NOT cover solar or tankless water heating systems or the components thereof. This Agreement does NOT cover the following list of modules, components and...

parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps  We have refunded the customer in full.

Complaint: [redacted]
I am rejecting this response because:
This warrenty company needs to be shut down before anymore customers waste more time and money on them. The service is terrible and they do not fix any issues. My issue still remains unresolved with no efforts from the company to try and resolve it. Luckily my policy runs out in a few days and I no longer have to deal with these crooks. I am still requesting my $60 initial service fee due to my issue never being resolved. Or I would like the company to send out another technician to fix my issue, or refund the initial $60 service call fee. This company also has the nerve to continue calling me multiple times everyday and requesting that I renew my policy. I would still like to have explained to me how I filed a claim, and then magically it disappeared and never even existed ? Seems like a disgruntled employee gave me a run around. Once again I am requesting my $60 fee to be refunded from this warrenty company( I do not care if it initially went to the technician). My issue still remains.
Regards,
[redacted]

We did speak with the customer. The customer will obtain a second opinion. We will review the second opinion and cover whatever is covered under the terms of the policy.

We did speak with the customer and we have already approved her for the policy maximum. We are in touch with the customer to try to help them a little more with this claim.

We did reach out to the customer numerous times but we have not heard back. The customer mat reach out to mr [redacted] at ###-###-####

Free months are provided at the end of the term of service. Since the customer cancelled their contract early all incentives are forfeited (free months). The customers account has already been cancelled. No additional funds due at this time.