Select Home Warranty

The $75 refund check to the customer is being printed today and will go out ASAP.

This information is not correct , as part of the terms without 3 years prior maintenance there is a $150 policy limit on ac claims. Select cannot be responsible for issues that arise from lack of maintenance.

We spoke with the customer again. We have already approved the customer for the policy maximum for these claims which is $150. The customer is asking us to pay $1000 towards the claim. This is way over the policy maximun and is not possible. We are willing to increase the reimbursement to $200 which is $50 over the policy limit.

The customer disputed the charges with the credit card company and received a full refund. Since they got all of their money back we are no longer able to service this customer.

Please refer to section 6.3.6 of your warranty: 6.3.6. Air Conditioning (Central). This Agreement covers the primary floor air conditioning unit of the covered home. This Agreement covers the following air conditioning components: (i) Condensor Fan motors; (ii) compressors; (iii) condensers; and (iv)thermostats (v)Capacitors (vi)relays (vii)Contactors (viii)pressure switch (ix)thermistor (x) cut in switches (xi) transformers (xii) Start Assist (xiii) defrost boards (xiv) Blower motors Excluded: window, wall,portable air conditioning units. This Agreement does not cover (i)Freon; (ii) geothermal systems;(iii) air filtration systems; (iv) humidifiers; (v) condensation leaks; (vi) mismatched systems;(vii) freon leaks;(viii)damage caused by freon leak.It specifically states that freon and freon leaks are not covered in addition to damage caused by the freon leaking. The customers partial claim has already been approved by us for repairs, the remainder of the claim is not covered. No additional funds due at this time.

Mr [redacted] spoke with the customer and they are going to be reimbursed towards their claim which the customer accepted. As soon as we receive the signed reimbursement form a check will be issued and mailed out.

I am requesting to have the complaint listed below re-opened. The company still has not held up their end of the contract in resolving the issue below.  We had to replace the disposal ourselves and requested a cancellation of the contract.  The contract clearly states if there has been no sevice proviced Select Home Warranty will refund a prorated amount upon cancellation.  Our contract was for 36 months with 3mos free, we paid 949.99 and was in effect for 9 months.  If you take 949.99/36 times 27, I would have anticipated our refund to be $712.49.  The company sent us a check for $178.00 dated 11/14/14.  I have called and have recorded every call five times disputing the amount, each time the employee confirms the amount appears to be wrong and say they will review and get back to us.  Never has Select Home Warrenty contacted us and we have never received any additional funds.  We have not cashed the check received on 11/14/14.  Today I called again and the representative was very rude and said they want a receipt showing our disposal was fixed.  I don't know why they want this information but I can send it to them.  My dispute is for the amount of the refund - my calculations shows the company still owes us $534.00.

The amount is in line with the policy terms. The customer has already signed the reimbursement for with this amount and the check has gone out. The customer is not due any more funds at this time.

The customer has already been approved for the policy cap of $150. Please sees section 9.1.2 "Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00"We...

already spoke tot he customer and we have upped the reimbursement to $250. This is $100 over the policy limit. We have above the policy terms for the customer.

Unfortunately, once the payments lapse there is nothing we can do with approvals or claims review unless the customer becomes current.

We spoke with the customer. We have approved $185 reimbursement for her claim.

We have provided a full refund to the customer. We will send a check. Please allow 7-10 days to arrive

The customer had a leaking water heater. This is not covered under the terms. We had emailed the customer that these issues are not covered. The customer went ahead and replaced the water heater on their own. We do not owe the customer any money for this claim. Please see section 6.2.7 of the...

terms.This Agreement does NOT cover solar or tankless water heating systems or the components thereof. This Agreement does NOT cover the following list of modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps

The customer has boon approved for $300 towards new dishwasher.

Select Home Warranty has been trying to get in touch with the customer they have not returned any of our calls or emails, we are not able to resolve the matter if the customer is not willing to allow us to speak to them.

Select Home Warranty is currently processing the customers request for cancellation and will be in touch with him on Monday, December 1. We would like to apologize for any inconvenience in this matter

Complaint: [redacted]
I am rejecting this response because: at the time of purchasing policy they told me, if they are not able to fix they will replace it and even you can check there website in section FAQ why they dont mention clearly this thing if equipment is old they can provide depreciation cost only .([redacted] ). If they mention this thing no one can buy policy from them. That the reason there rating is going down day by day.
Even they send the contract he told us dealing with this company is night mare and we deal with so many company mostly they replace if they are not able to fix. Technically they are paying me 55 $ because I already paid 45 $ service fees. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received 50.00 cancelation fee refund but I still didn't receive the check of 19.00 refund for the premium I paid. Also I sent invoice for the AC repair on 4/14/16  as per their contract if they denial repairs for maintance issues I should get 150.00. Didn't receive any response as of yet.
Regards,
[redacted]

We did receive a full diagnosis of the ac unit. The unit had a Freon leak which is the cause the of the breakdown. Freon issues are not covered under the terms of the policy. Please see section 6.3.6 "This Agreement does NOT cover window, wall or zone systems or portable air conditioning units....

This Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak." This is a non covered issue the customer is not due any more funds at this time.

The csutomer was approved for the policy maximum for the claim they placed. They were not happy with this. We have already waived the $75 cancellation  fee for them. There is nothing more we can do at this time.