Select Home Warranty

We will proceed with cancelling the customers contract per section of the warrantyNo additional funds due at this time

A technician has been hired for the customers claimThey should be contacting them shortly to schedule an appointmentBelow is their information: [redacted] ###-###-####

We did speak with the customer and helped with the issue

Select Home Warranty emailed the customer on 2/6/and requested pictures and maintenance records as per the Terms of Agreement, we are waiting for a response

The maximum approved allowance on the customers claim is $Per the diagnosis received the parts needed replacing are considered fixtures which the customer does not have coverage forThe customer was originally approved for $which is towards the snaking costs but we went ahead and increased it to $If the customer wishes to add the plumbing/fixtures coverage we can have that added on for an additional cost which would give this customer coverage for all future fixture related claimsNo additional funds due at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accepted their offer of $This is not satisfactory to me but appears all they are willing to doSelect Home Warranty is a terrible company to deal with

We spoke with the customer and we have approved $towards his claimHe has signed the reimbursement agreement and a check will be mailed

Complaint: [redacted] I am rejecting this response because: I was never told or sent anything stating their policies first of allAlso it says in contract they cover parts and labor and I had to pay for labor Also they charged for the month of service and for the partWhy did I pay for the month of service if I had to pay for part also? I ask specifically when I took contract out if they pay for parts and labor he said yes and if it couldn't be fixed it would be replaced and I would only pay the $deductibleI have had another home warranty for years and I always only pay deductible no matter what they didThat's why I ask that before I took this I only switched companies because the man said they have repair people in lowell ,in that they use for repairs and that is close to homeHe also said they would respond within 2- hours after request for repairI didn't hear from anyone for several days and after they called it was still a couple more days before repairman came out This alone is them breaching this contract and the advertising they do alsoI would like my refund for $I paid for labor and the $for the month or $ for the partI should not have paid for the part and the deductible Also I didn't know about their cancellation policy being I didn't get a contract until after I complainedThank you, [redacted] Regards, [redacted] ***

The customer submitted information yesterday regarding the refrigeratorThe customer has been approved for $towards a replacement refrigeratorThat is the maximum approved allowanceA reimbursement form will be sent to the customer shortly for signatureAs soon as it is signed please let me know so that I may expedite your check

A technician has been assigned to the customers electrical claimThey should be contacting the customer shortly to schedule an appointmentBelow is their information: Electric Doctor###-###-####

Select Home Warranty has been in contact with the customer and have agreed upon an amount of 75.00, the check was already mailed to the customer

We did speak with the customer and explained why his ac issue falls outside of coverageWe gave him his next service call for free as a good will gesture

The diagnosis received was information provided to us directly by the technician when they were at the home of the customerThe determination on the diagnosis is standsThis information was provided to us by themTheir claim has been deniedNo additional funds due at this time

We did speak with the customer and approved a reimbursement for the claim

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was issued two receipts from the business stating that a refund was issued but still have not received the fundsI would like to continue with my complaint until the funds are actually in my account Regards, [redacted]

Select Home Warranty is currently looking into the customers refund and will contact the customer with a resolve

The customer will received their reimbursement and we will be in contact with the customer to address any issues to come to a resolve

Complaint: [redacted] I am rejecting this response because:I told you to refund the entire amount or keep the policy activeYou refunded $+/- Regards, [redacted]

The customer placed a claim for and ac that turned out to be freon leakThe policy does these types of issuesWe did try to contact the customer however they are demanding $and they hung up on us

Select Home Warranty has mailed the check to the customer as of 1/28/