Select Home Warranty

We have canceled the customer policy and waived the cancellation fee

Select Home Warranty emailed the customer on 2/6/and requested pictures and maintenance records as per the Terms of Agreement, we are waiting for a response

The maximum approved allowance on the customers claim is $Per the diagnosis received the parts needed replacing are considered fixtures which the customer does not have coverage forThe customer was originally approved for $which is towards the snaking costs but we went ahead and increased it to $If the customer wishes to add the plumbing/fixtures coverage we can have that added on for an additional cost which would give this customer coverage for all future fixture related claimsNo additional funds due at this time

The customer submitted information yesterday regarding the refrigeratorThe customer has been approved for $towards a replacement refrigeratorThat is the maximum approved allowanceA reimbursement form will be sent to the customer shortly for signatureAs soon as it is signed please let me know so that I may expedite your check

Complaint: [redacted] I am rejecting this response because: I was never told or sent anything stating their policies first of allAlso it says in contract they cover parts and labor and I had to pay for labor Also they charged for the month of service and for the partWhy did I pay for the month of service if I had to pay for part also? I ask specifically when I took contract out if they pay for parts and labor he said yes and if it couldn't be fixed it would be replaced and I would only pay the $deductibleI have had another home warranty for years and I always only pay deductible no matter what they didThat's why I ask that before I took this I only switched companies because the man said they have repair people in lowell ,in that they use for repairs and that is close to homeHe also said they would respond within 2- hours after request for repairI didn't hear from anyone for several days and after they called it was still a couple more days before repairman came out This alone is them breaching this contract and the advertising they do alsoI would like my refund for $I paid for labor and the $for the month or $ for the partI should not have paid for the part and the deductible Also I didn't know about their cancellation policy being I didn't get a contract until after I complainedThank you, [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accepted their offer of $This is not satisfactory to me but appears all they are willing to doSelect Home Warranty is a terrible company to deal with

A technician has been hired for the customers claimThey should be contacting them shortly to schedule an appointmentBelow is their information: [redacted] ###-###-####

We did speak with the customer and helped with the issue

A technician has been assigned to the customers electrical claimThey should be contacting the customer shortly to schedule an appointmentBelow is their information: Electric Doctor###-###-####

We spoke with the customer and we have approved $towards his claimHe has signed the reimbursement agreement and a check will be mailed

Select Home Warranty has been in contact with the customer and have agreed upon an amount of 75.00, the check was already mailed to the customer

We did speak with the customer and approved a reimbursement for the claim

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was issued two receipts from the business stating that a refund was issued but still have not received the fundsI would like to continue with my complaint until the funds are actually in my account Regards, [redacted]

The customer will received their reimbursement and we will be in contact with the customer to address any issues to come to a resolve

Complaint: [redacted] I am rejecting this response because:They never contacted us They would not give us the name of a repair person This is absolutely a lie We spent days with no refrigerator in our house and were unable to get any help from this company They would not return our calls, nor would they give us any assistance with getting the refrigerator fixed No calls were returned No emails with names of service people were sent as promised Lies, lies lies!!! Regards, [redacted]

The customer placed a claim for and ac that turned out to be freon leakThe policy does these types of issuesWe did try to contact the customer however they are demanding $and they hung up on us

I am rejecting this response because: I went around and around with them in regards to my pool pump/motorNot one time did they even try to help me on getting anyone outI paid for this warranty service and they have yet to do anything about it, and also too, to have a lame excuse of my so-called pool pump/motor was depreciated and that's all they would cover was and then I resubmitted the claim and they went up to that's a joke! I have read some good reviews and some horrific reviews about this company and I'm wondering why one review stated they replaced their pool pump/motor with no questions askedThey didn't even send anyone out to look at the pump, but go by pictures I had to send in through my cell phone and they based their decision on thatI would like none other to get my money back from this company with the exception of their 150.00, and I will be done with them I haven't even used their services!

We did speak with the customer we have credited her back her last payment and waived the cancellation fee

Complaint: [redacted] I am rejecting this response because: I called to speak with the representative as advised He sympathized with me and assured me that I should not have received such treatment and said he would send a settlement of $for the trouble I had experienced After taking my credit card information, I asked if he had cancelled my policy as I had requested the last time I spoke with a representative He had NOT cancelled my policy so I asked him how much would be refunded with the $added on to the refund of my policy He said $ I just looked up the amount I paid for the policy and calculated that this is is the original sum that I should be receiving just for cancelling my policy! I would like to add this deception to the list of problems I have had with this company Regards, [redacted]

The customers refund check is currently being processedAs soon as its issued it will be mailed out to them