Select Home Warranty

Complaint: ***
I am rejecting this response because: The response is for claim #***. This complaint was for claim #***, where the refund agreement was mailed on 2-14- In both
cases, I have not received any checks from your company.The response was also not signed, so I'm not sure who responded.What can be done to ensure I receive these checks?
Regards,
*** ***

We originally requested years maintenance records from the customerAs courtesy we waived one of the years and only ended up requesting years worth of recordsThe customer said they don't have any recordsThe customer was then informed that the maximum allowance was the $and could not be
increased since they were not able to provide us with any recordsThe customer refused the $allowance and proceeded to request to cancel their contractThe customers contract has been cancelled per section of their signed warrantyThe refund check was issued and mailed to the customer on 7/19/check #***

Select Home Warranty is in the process of issuing a refund as per requested from *** *** ***

Although I appreciate their response, I disagree that they explained the issue with the ice maker to meI only received a generic email stating to look at the attachment regarding my request I did not receive any further explanation that is why I opted to cancel Also, as far as my complaint on the service regarding the following:aThe agent I spoke to Allen gave a lot of misleading information about their services.bOnce I signed the contract and paid the 1st monthly payment on April 1, 2015, I cannot use this warranty because of a stipulation on the contract that the services cannot be used for days after payment hence binding me on this contract resulting to being charged the total of $of cancellation fees when I decided to cancel the contract. cI was charged an extra $for the technician to go to the house to check on the ice maker which was not fixed anyway.dI have paid in total $for services and fees and they are only willing to refund me $for no coverage whatsoever.None of these issues were addressed on their response. The stipulations on their contract are binding and more beneficial to them then to their customers however they have no problem with charging their customers extra fees. Also, their customer representatives are rude and unhelpful

The customer has already been approved for a $reimbursement towards their claimThe customer accepted that amount and signed their reimbursement formNo additional funds will be issued

1)It is definitely misleading for customers when this company advertises and sells its products in this wayI was persuaded to purchase longer term to get discount, not any information was delivered for the yearly reset of three-month capIn the warranty policy I got from this company, it shows as following (IN CAPITAL):PURCHASE DATE: JUNE 17, 2014, NOTE: FIVE YEARS + FREE MONTHS + FREE SERVICE CALL, EFFECTIVE 17th 2014. It clearly shows it is a whole packageNowhere mention it is five individual year productsIf as they stated, they should inform me clearlyA yearly renewal notice is definitely necessary. 2)In addition, there was a fault from this company in the process of resolving my draining issueAccording to this company, they should send me the contractor when I need repairHowever, they FAILED to do soInstead, they said they did not have technician backup for my requestThey asked me to look for other service and ask reimbursement after I pay the feeBefore I asked other service, I phoned Select to make sure there is nothing going wrong under my specific conditionNobody told me anything about the three-month new customer policy I should be appliedIf I was informed, I would try to look for other options to avoid paying $467.Those are the reasons that I cannot accept this company's act in disregarding customers benefit.Regards,

The customer has already been approved for the policy limit for this type of claimPlease see section of the terms"Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any
system/appliance is up to $150.00." The customer is not due any more money at this time

The customer has already disputed all of their charges against Select Home Warranty - case # *** *** *** ***On 12/4/- 2:53pm ---customer called in to place claim12/4/- 3:pm --SHW sent email to customer asking for pictures of the microwave12/7/- 10:Am - sent email to customer regarding microwave claimWe did not hear from the customer via email or phone the next communication was the Revdex.com complaint the customer filed

The maximum approved allowance for the customers microwave claim is $The reimbursement form has been sent to the customerOnce received we can proceed with processing their reimbursement checkNo additional funds due at this time

The Pro Rated refund was calculated according to the terms of the contract"Section Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty." The customer was Charged Months @ $per Month = $624.99; Add Cancellation Fee of $= $Subtracted from original payment of $698; Totals a Refund of $ We can waive the $cancellation fee as a good will for the customer and send a check for and additional $

They had sent me a check awhile back, however it wasn't for the full amountI emailed them again and said it was shortThey agreed and said they would send another checkWhile I have recieved a partial payment I still haven't recieved a full refundWanted to let you know

Select Home Warranty will process the cancellation request per the cancellation procedures of the Terms & Conditions

The customer has already been approved for the policy limit for this claim please see section of the policy "Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any
system/appliance is up to $150.00." As a good will gesture we will increase the reimbursement to $We are going above the policy terms for the customer

The check has been mailed to Lawyers Title company and they will advise the customer they have received it once they get it

We went ahead and issued a full refund to the customerThe refund was issued directly to their original form of paymentThey should be able to view their refund on their credit card statement within the next 2-business daysNo additional funds due at this time

The customer first placed this claim when the policy was not yet effective for claimsWe did explain this to the customerThey tried to re-place the claim againThis is not a covered claim as the issue started before the policy was effective The customer bought the policy on 11/14/12:PMThey first place this claim on 12/15/01:PM.According to the term , the policy was not effective Please see section of the terms"TermThe term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select’s receipt of all outstanding payments and premiums due to Select are received by Select (“Effective Date”) please add an additional days for credit/debit card payments" This is not a covered claim and we have already explained this to the customer

Since the customer filed several claims they clearly accepted our warranty agreementIn addition, our terms and conditions are present in our warranty which was sent to the customer and on our websiteNo additional funds are due at this timeCustomers warranty was cancelled out accordingly

A contractor has been assigned to the customers claimThey will be contacting the customer shortly to schedule an appointmentBelow is their contact information: *** ***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, if the Select personnel had been honest with me and told me this is the first place, the issue would have been settled. Instead I was given the run around and no one ever said the service was not coveredEven this morning I spoke to John M*** (from Select)nand was told that I had to pay the technician out of my pocket for another hour of diagnostic and then the technician would Call Select with is diagnosis and Select would determine if the repair would be authorized. I authorized the technician to do the diagnosis. Then I read the message from Revdex.com and asked the technician if he was doing the wire mapping. He said he was and now the problem is solved. I am not pleased with the communication from Select. This problem could have been solved a week ago
Regards,
*** ***

We did speak with the customerWe have already approved them for the policy limit for this claimThey are not eligible for any more money at this time