Select Home Warranty

This customer does not have an active policy with usThe policy was canceled back in August of 2015and was fully refunded

Complaint: ***
I am rejecting this response because: I cannot keep playing games with this companyWhy would I not want my a/c replaced?? You either hang up the phone when we call or you do not answer the phoneYou have my email and phone number, my realtors information, my husbands phone number and email (who you hung up on several times) and also the tech's information who came to our houseWe have been in touch with the tech as well and he can get a hold of usYou continue to lie and play gamesI do not accept your statement.This company and you are dishonest
Regards,
*** ***

A contractor is being dispatched to the customers homeThey should be calling them shortly to schedule an appointmentTheir information is as follows: *** ***###-###-####

We have tried to reach the customer numerous times with no responseFor help with this issue the customer may contact Mr *** at ###-###-#### Mon-fri 9-est

Complaint: ***
I am rejecting this response because:This is fraudI have only lived here monthsThe furnace was obviously well maintainedI will also file a complaint with New Jesey department of insurance.
Regards,
*** ***

It seems that we paid $for years of service and on August 24th sent an email telling Select Home Warranty to stop service, please send me a refund of years and months which relates to
divided by months which equal $per month, so if you take months x $equals $refundSelect Home Warranty sent me a refund of $which is a far cry from $ 839.48.I guess if you can get me a little more money it would be appreciated.Thanking you in advance,

We have refunded all charges

We did speak technician and the customerThe customer did not contractor any money other than the service call feeWe did approve the customer for the policy limit of $for this claim

Select Home Warranty has been in contact with the customer and verified the mailing address, the check will be mailed on 09/17/

We did speak with the customer and helped with a reimbursement for the claim

The customer has requested to cancel their warranty yesterdayTheir cancellation request has already been processedA pro-rated refund will be mailed out to the customer shortly

We did speak with the customer, we will be paying for the parts on the repair

Per the diagnosis received from the technician the customers water heater was leakingPer the customers warranty contract leaks are not coveredThe customer was however approved $as a courtesy towards their claimThat is the maximum allowance we can provide to this customer as their claim has
initially been denied

We did speak with the customer and assisted with the claims issues she had

The $authorization was provided to the technician not to the customer for reimbursementIf you had paid the technician the $towards the claim please submit proof of payment to [email protected] so that I may review and advise accordingly

Complaint: ***
I am rejecting this response because:
I never mentioned the cancellation of warranty I simply wanted information on our policy and to inform new customers that if you purchase a new home and do not have records to support claims then they will not help you. I also wanted more of the money that I spent on the repair back instead of the I am due
Regards,
*** ***

We tried reaching out to the customer numerous times , we have not gotten a responseThe customer may call Mr *** at ###-###-####

The customer has a dishwasher that is about years old and we already have approved them for the cash value of that unit

Please allow -business days to receive in the mail, check #*** has been mailed

Yes they always come up with some reason not to pay anything.Whatever reason they are giving is not true
Complaint: ***
I am rejecting this response because:
Regards,
*** ***