Select Home Warranty

We have not spoken to the cusotmer since 1/26/2016, and we have a very diverse customer service team, men and women.The customers' contract has expired and they have not let us know what they want to do with the claim, we will not be renewing the cusotmer

I'm writing this to let you know that as of this morning I did receive therefund from Select Home Warrant, the money was in my checking account $91.00and $Thank you Revdex.com

The customer is not entitled to a full refund as they incurred two months of service prior to filing their first claimSince the customer incurred those months of service they are not eligible for a refund for those monthsThe customer was only charged for months of incurred services below is a breakdown of their refund:Charged Months @ $per Month = $83.34; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of $375.00; Totals a Refund of $291.67. The customers refund check is currently being processedNo additional funds due at this time

The customers contract was cancelled per section Below is a breakdown of their refund:Charged Months @ $per Month = $333.33; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of $375.00; Totals a Refund of $41.68.The customer purchased their contract in May and requested to cancel services in January which amounts to monthsIn addition the customers cancellation fee of $was waivedNo additional funds due at this time

Yes since the customer purchased the coverage it was covered for the maximum cap of $The customer has signed their reimbursement form accepting the $reimbursement on 8/2/(see attached)As soon as the customers check is issued it will be mailed out

This company is deceptive I've been
dealing with them on this claim since 12/11/ When I first called in for a leak on my pool heater and after their service technician came out for a cost of $that the heat exchanger was leaking from wear and tear 1) SHW denied the claim stating that they don't cover rust and corrosion I replied back to them that it is not due to rust and corrosion 2) SHW denied the claim the second time stating that they don't cover leaks I replied then why if I reported a leak to you as the problem with my pool heater would you not just say that you don't cover leaks The representative replied back that I am not a pool expert and that is why they still sent someone else out I replied, while I am not a pool expert I certainly know when water is coming out of my pool heater I then asked where in my contract does it state that leaks are not covered The representative told me that he was looking at the contract that I signed and that it states that leaks are not covered I asked for them to send me a copy of this contract signed by me that states that leaks are not covered The agent said he would not However via email I received a cut and paste of section of a contract They manipulated the text and inserted the word leaks and then stated that they don't cover leaks and that my claim was denied This is when I contacted the local media.3) SHW then sent me an email only after the media contacted them with a NEW cut and paste of the contract verbage from setion with the word leaks included again, however this time they said that they additionally do not cover Heat Exchangers and that my claim was denied.Finally the local media did contact me and they spoke with SHW It is now January 14th 2016, over days since my initial claim! My pool is now filled with leaves and green because I am unable to run my pump because if I do water will leak out of the heater and no doubt ruin another component of the heater I'm very upset with SHW that it has taken days, denials and that finally when the local media contacts SHW they respond with.We'll give you $as a courtesy because leaks are not included and now we've changed our contract to not include pool heat exchangers Mis-informing a customer over the phone is wrong but I can understand that perhaps the rep had poor training and/ or was new Although blatantly going in and modifying the verbage of your contract after you've already taken my money for the contract and I've signed it and then sending me back your modified contract in order to deceive me is fraud Finally - in your contract SHW it states that your contract doesn't become effective until after days of payment I understand that, however do you really think that I couldn't have waited (1) more day and after all my aggravation, my out of pocket of $to your assigned vendor and your reply back after fighting for over a month and your resolution for my pool is $This should have been resolved on day (1) period This should not have gone on for a month You should not have responded with every possible dart you had to deny any part of the claim and then on top of it commit fraud to try to convince me that it was denied all over a $and now a month later I still don't have it fixed and my pool is green $won't even cover the chemicals to get it back in order much less my time and effort to do it

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I am a very unsatisfied customer I have cancelled my contract with this company and the company would not refund my full amount paid even though I have NEVER received ANY services.
Regards,
*** ***

Select Home Warranty does apologize for any misunderstanding on our part, we did try to make clear what parts a recovered by the warranty.The customer is entitled to cancel if they are unhappy with the service that has been provided as per the Terms of Agreement.We will start the cancellation process and email a confirmation to the customer and make sure the refund process is expedited

The customer has already requested to cancel their policy and we have issued a refund check

Complaint: ***
I am rejecting this response because:
They still have NOT addressed the problem with my air conditioning unit They are still trying to get out of paying for a claim because of their hidden day waiting period Who makes you wait an additional days when you pay with a CREDIT CARD? If paid with a credit card, and the transaction was approved, this means the funds are available IMMEDIATELY, so why add an additional days of waiting if paid when using a credit card!! The only reason they do this is to deny claims by hiding an extra days of waiting.I will not be satisfied until they agree to pay the claim for my air conditioner
Regards,
*** ***

I spoke with *** over the phone this morning regarding the discrepancy in paymentThe original invoice submitted did not reflect the $deductible that was collected from the customer up frontA revised invoice was sent to our office this morning and as agreed AAA Sprinklers will be
receiving a total amount of $As discussed here is a breakdown of the payment:$(labor rate of AAA Sprinkler) + $(part that authorizations approved to cover on this claim) = $$- $(deductible collected from customer) = $90Since we have already paid $towards this claim on 5/31/16, AAA Sprinklers will be paid the remaining balance of $today*** from AAA Sprinklers was in agreement of this payment and was advised that a check will be issued today for the remaining balance owed to them

We do apologize for the experience the customer had, However the customer issue does fall outside the policy agreementPlease see section Freon or freon leaks are not a covered itemEven though this is not covered we did approve the customer for a good will reimbursementThe customer
refused and requested to cancelWe have already processed a pro rated refund for the customerWe did already go above the policy terms to help the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the contractor did finally come out on February 12, Both myself and the Contractor are waiting for Select Home Warranty to accept the quote to proceed with repairs
Regards,
*** ***

A full refund check has already been mailedCheck number ***Please allow 5-business days to arrive

The customer has been informed that per section of their contract the current maximum allowance is $As a courtesy the customers allowance for their claim was increased to $The customer's renewal is every MaySince the customers renewal was in May, they filed a claim during their
first months therefore making their maximum allowance as such

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I *** s *** read your message .they want to pay $for dryer .what about dishwasher at my other address *** * *** *** ** *** **
select home warranty person went up there .he check and said you get repair we will send you money I got repaired but I did not see any money.they
are not fulfill their promise I think they should give full money back .which is $for house *** ***+$for ** *** *** ** *** **
+$which they charge for dryer total $.cancel the policy

The customer is not eligible for the amount they are requestingwe did up our approval for the reimbursement from $to $250. This amount is in line with the policy terms

The customers check will be mailed on 05/19/2015, we do apologize for any delay in this matter