Select Home Warranty

We currently have email: *** on filePlease confirm if this is correct? Would you like this form emailed elsewhere? Please advise

A reimbursement check was indeed mailed out to the customer on 3/7/check #***The customer stated that they never received the check at which point a stop payment was issued with the bank and a new check was generatedThe new check number is *** which was put in the mail yesterdayThe
first check was mailed to the property address on file for this account which is why the customer never received it, as they do not live thereThe customer us with an alternate address *** *** *** ** * *** ** *** which is where the new check was mailedThe customer will be receiving this check later this weekThe customers policies are not fake as we have sent out multiple contractors for their claimsHad our policies been fake nothing would have been doneWe did mail the original check to the customer and as they did not receive it and informed our office we quickly stopped payment on the old check and proceeded to have a new one mailed out to them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I
got check only todayI think they send it after Revdex.com was contacted themAbsolutely rarity service and people should know about thatI send them about messages and call them about times (average waiting time for call service about hours).Totally this claim took months and I spent about hoursThey paid only after yours connection.
I have reviewed the response made by the business in reference to complaint ID ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I had contacted this company in regards to the check, they are rude and do not accept any responsibility or have a
valid answer as to WHY over months still have no check, they also denied having a 30-days policy to issue this check.....to this day they still have my money, they never even considered upgrading this claim to the higher amount as promised
Regards,
*** ***

Customer purchased this policy back in September and is no longer eligible for a full refundThe customer has been offered a cash in lieu for their dryer as it is not worth repairingThe customers unit is approximately years oldThe customer has requested a refund on their policy and since
they are no longer eligible for a full refund based on their policy terms we have offered to waive the $cancellation fee for this customer as well as using their discounted rates to calculate the pro rated policy refundWe have went above the customers policy terms to offer this agreement to the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I did not wait until the machine started leaking oilThe day I stop working I called for theTo send someone outHow was I supposed to know it was leaking unless I took it apart

We have refunded the customer in full back to the credit card

Instead of sending a customer a check for reimbursement we have credited her credit card

i
*** s *** as your massage complaint #*** they said we will send you $ may be more when we get papers I did not say no
they are not telling truth better cancel and get my money back, thank you
***.s.***

We have located a technician for the customerThey will be calling shortly to schedule an appointment for today or tomorrowBelow is their information: *** ***###-###-####

The customer has been approved for a reimbursement towards their dishwasher claimAs soon as we receive the signed reimbursement from the customer we will issue their reimbursement check

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and I can accept this response I would like to add that I was never told I had a $deductible and the company has been playing games for the padt 1/months I feel I must accept this answe/response or take the risk of playing more games and delay my refund even longer I am accepting this response under prejudice In addition, I have not yet received my refund Not sure when they sent it but have not yet received it
Regards,
*** ***

The customer was already mailed a check of $back in NovemberFor the inconvenience they have experienced with our company we will send a check for the balance of $158.34, Please allow 10-days for the check to arrive,

The customers' refund will be finalized on Wednesday, November

This customer has already been issued a full refund on their contract and are therefore not entitled to any additional funds

Complaint: ***
I am rejecting this response because:
We have had several conversations with this company regarding our policy and our claims We received a $check with no explanation of what it was for We contacted the company for an explanation and we told that this amount represents the pro-rated refund of our contractThey indicated they were basing this on the formula of a "non-discounted" premium, but could not provide us with anything showing that we paid a "discounted premium"AZ law states that a cancellation fee may not be chargedAs indicated previously, all we are asking is for Select Home Warranty to refund the $we paid for our annual contract We are not seeking reimbursement for the two covered claimsWe just want them to void the contract as if it never existed, and refund our money We are willing to absorb the cost of these covered claims, we just want a refund of the entire $ We are also working with the ** *** ** *** *** ** *** *** as well as our *** provider
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I still consider this complaint open until I see the funds in the accountI would like to know which credit card they are putting the funds back onto? Since filing this complaint I have not heard from this Company about my claims just a robo call for renewal
Regards,
*** ***

We did reach out to the customer but have not heard backThe customer has already been approved for the policy limit on the acplease see section of theterms. " Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance
records and pictures the maximum payout on any system/appliance is up to $For example: heating and a/c systems require periodic cleaning of filters and cleaning of evaporator and condenser coils."

Freon is added to an ac system when there is a hole in the coil There was a Freon lethe this machineThe policy does not cover this type of issue, The unit had a previous repair and the unit broke down because of the Freon issue the compressor seized upPlease see section
of the terms "This Agreement does not cover any systems or appliances that have had previous repair"Please also see section "This Agreement does NOT cover window, wall or zone systems or portable air conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak." The customer is not due any approval at this time