Select Home Warranty

The customer has been previously informed that the are already approved the maximum allowance on their claim for $If the customer can provide us with the requested maintenance records we can review their claim for an additional allowance

We did speak with the customerWe did try to reach out to him in regards to the claim but we had the wrong contact infoWe have corrected this issue and are dispatching a tech

When the plumber came back the second time another issue was discovered while doing the repairsSince there was a new issue the customer needs to pay the second deductibleApproval was issued for the new issue that came up but the customer still needs to pay the technician for the second deductible

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customers A/C claim was not deniedAfter receiving diagnosis we requested more information from the customer which they have not provided us withSince we did not receive any of the requested information we were unable to proceed accordingly with the customers claimWe are more than happy to assist further if you can provide us with what we previously requested

Complaint: ***
I am rejecting this response because:
Per email and phone conversation with Christine (Select Home Warranty) *** *** *** and email *** " She would like to know what they assess the damage is and would be able to fund $toward the repair or replacementSection actually says..."Water HeaterThis Agreement covers all modules, components and parts of the water heater necessary to the functionality of the water heaterThis Agreement does NOT cover solar or tankless water heating systems or the components thereofThis Agreement does NOT cover the following list of modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps"Christine offered to retain me as a client b/c Section has sentences that contradict. Secondly we don't have a tankless water heater SELECT HOME WARRANTY so thank you for not inquiring "or doing your job". Lastly, your homepage ADVERTISEMENT says you COVER WATER HEATERS (not some of them or not leaky ones) just WATER HEATERS. Your retention department agreed that is a very MISLEADING advertisement so they offered at least to help ($worth of repairs/replacement) after we submitted the receipts. This was done and Jonelle, said sorry we aren't going to do it now as promised. So I cancelled. My Property Mgmt company said they still should honor it as it all occurred when the policy was ACTIVE
Regards,
*** ***

Complaint: ***
I am rejecting this response because:For the same reason I rejected it previouslyI never made any repairs to the a/c unit so I should not be penalized for repairs made to the unit prior to my purchase of the home and the warranty
Regards,
*** ***

The policy is clearWe do cover the garage door openerElectrical issues outside the home are not coveredThe customer has policy has already expired and is not due any refund

We did speak to the customer and have mailed them a reimbursement check for the claim

We will proceed with cancelling the customers contract per section Unfortunately customer is not eligible for a full refund as their contract renewal was purchased in February of and is past the day period to be eligible for a full refundWe will process the customers cancellation
request and a check will be mailed out shortly

On 11/10/the customer purchased a policy from SelectHome Warranty, the customer was emailed a copy of the policy to review as thepolicy does not go into effect for days, the 4th paragraph of thepolicy states information on Terms of Coverage.On 11/10/the customer called us back to place
a claimfor his Hot Water Heater, he stated the sales agent never mentioned a daygrace period, we did inform him at this time we would not be able to assist himand to please review his contract, which is available on our website as well.On 1/Select Home Warranty attempted to bill the customerand the card came back decline, we attempted to contact the customer. We collected on payment from the customer,the agreement is for months, and we have explained that due to the lack ofpayment since December his policy has lapsed.Our last conversation with the customer was on 01/20/2015where we explained the policy on the grace period and the credit card issue.The customer was advised if they pay for the policy in fullat this time we will be more than happy to reinstate him

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for addressing my complaint regarding Select Home Warranty. Mr*** from Select Home Warranty finally contacted me about days after my submission to you. He proposed giving me $toward the purchase of a new ceiling fan but did not tell me why his company was unwilling or unable to meet my request to fix a ceiling fan. He then informed me that he would be emailing me a refund and release agreement. I told him that I had not received any promised emails regarding my earlier complaint. Since last week, I have been trying to contact him or another person regarding a question I had about the agreement. I spoke to a Barbara on 10/19(after leaving multiple voice messages for Mr*** on 10/17, 10/18) promising me a return call by P EDT on 10/19. The call never came even though I intentionally stayed home so not to miss his call. Since Select Home Warranty continues to ignore my phone calls and legitimate requests for service and satisfaction of my home warranty with them, I am now asking for a full refund of the $paid to them last October. I again request your help in resolving this issue as that is the only way this company will respond to me

I am rejecting this response because:
They cancelled my policy when I asked for a full refund. They went ahead and cancelled the policy regardless of what they felt like I was due and sent me a balance of what they have paid out in good will claims so far less a prorated amount of the time I have been with them. I want a full refund because they have cheated me out of my money and claims the entire time I have been with them outside of the very first claim which was $62.00. I refuse to accept the check that they gave me for $when I paid over $for this warranty. I will not accept anything until they give me a refund that is acceptable

The customer is not sue a full refund The issue they had falls outside of coverage

Complaint: ***
I am rejecting this response because That was another complaint from last year That I had canceled because they failed to send a technician
but was also within my day refundThis is a separate account that previous one was in Tennessee this is in Pennsylvania Totally totally not true and I can send you a copy of the account
Regards,
Brenda ***

The customer has already been refunded according to the policy termsPlease see section Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you
cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home WarrantyThe refund was calculated according to the terms Please see below. Used Months @ $per Month = $373.32; Add Cancellation Fee of $= $, Subtracted from original payment of $454.99; Totals a Refund of $There are no more funds due at this time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This complaint was not put in by the policy holderWe spoke to the policy holder, which is the landlordThe landlord agreed to get a second opinion for the plumbing issueHe will follow up with us once this is doneSince this was not put in by the policy holder we ask this be closed