Select Home Warranty

The customer contacted our office and requested cancellation of their warrantyTheir request is currently being processed

The customer placed a claim for a busted water heaterThese claims are not covered under the policyThe customer has requested a full refundWe cannot give a full refund as he has coverage for monthsWe can waive the $cancellation fee and give him a pro rated refund

I am rejecting this response because:Business is not helping me covering my repair, they are escaping.Refund is not resolution of my complaint, I have cancelled my policy because I do not trust them. there
are lots of bad reviews regarding business on yelp.com , this is terrible business.It should not continue, it will create lots of grief in society

The service call fees are paid directly to the technicians not usTherefore, we are unable to refund service call fees as they are not paid out to usIn addition a diagnosis was received from the technician with respects to the customers claim regardless of the outcome of the determination the
service fee still needs to be paid to the technician for coming out to the customers home to diagnose the issueNo additional funds due at this time

I am rejecting this response because: this is the best they ever offered to me, as I listed on my last response I was never offered the courtesy payment I requestedStating I was offered it in the previous e-mail as she did was a lieI asked regarding if that was an option in my last correspondence since she brought it up and the pro rated refund was. issued with no further communication or comment pertaining to the courtesy payment at allI am glad this whole thing is over and I will have to accept the prorated refund thy provided as that is all they can do and I feel thankful they even gave me that but with all of deception and information I feel I was given, this company was a waste of money and I would not advise anyone to use themMy suggestion would be to find company that will properly warranty your home items and cover all but the deductibleThat is what a good home warranty company should be able to do

Select Home Warranty had been in contact with the customer prior to them placing this complaint, we were int he middle of ordering the part ourselves and paying for it, and the customer is aware of that.The customer was also contacted by our Retention Department and agreed to close out the complaint
due to Select Home Warranty going above and beyond to make sure the claim was handled and carried through as promised

Select Home Warranty would like to clear the matter up by stating the customer purchased the warranty on 02/27/2015, we give a day grace period before the policy goes into effect.The policy start on the 30th day, the customers' policy started in March not February, so the first days include
April, ,May and June The customer is counting the first month in which the policy was not effective.The first days are started after the day grace period not when the policy is purchased,Select Home Warranty has tried numerous times to get in contact with the customer to discuss this matter, but, they have not responded

The customer has already been informed by the claims supervisor that they were approved for the maximum allowance on their claim which is $In order for the customer to be reimbursed the approved amount they will need to submit a paid invoice and a reimbursement form can be sent to themIf the
customer wishes to proceed with cancelling their contract we can have their request processed per section of their agreementNo additional funds due at this time

Complaint: ***
I am rejecting this response because:
The company has only responded to the policy cancellation aspect and yes I am satisfied with that.They have not responded about the status of my claim on the swimming pool which was the primary basis for the Revdex.com complaintAre they going to cover my pool repair or aren't they?

I am rejecting this response because: Select Home warranty only return $out of $1,for a year service contract and they did not
provide months of service under the so called Select Home Warranty as stated in my original Revdex.com complaintPlease post this so that the military and *** can see and read about this company prior to getting involved with themThis company is taking people for their money and only providing services for minor home repair problems that do not cost hardly anything to repair and that is what happen to meAmerican peoples should be aware of companies like this prior to doing business with them and being I have proven that they will take your money by what they did to me after I paid the $1,in advance for their services which they did not honor for my home and kept my money, so make everyone aware of this factI am Retired Military and Retired *** and I had to fix my own house while the had my money and now they refuse to return my money for the months of services which have not got hear yet and I canceled my contract far those remaining months left on the first year of the contract and the total second year of the contract which have not started yet because I canceled my Select Home Warranty contract services do to non performance under the contract

We apologize for this misinformationThe customer is allowed to cancelHe will be refunded back to his credit card a pro rated refundPlease allow 1-days for refund to post

We have tried reaching the customer numerous times with no responseFor more help with this issue the customer may call mr *** at ###-###-#### mon-fri 9-est

Complaint: ***
I am rejecting this response because:
I am requesting the case re open because the flooring matter was not resolved. The refund was for premiums that the home warranty plans cancellation
Regards,
*** ***

The technician will be calling back the customer to schedule an appointment

The customer spoke with Mr*** and they are being reimbursed towards their claimCustomer is in agreement

The customer will need to sign the reimbursement form so that we can have their check processedI went ahead and re-sent the reimbursement form over againPlease sign and submit as soon as possible so that we may have your check processedNo additional funds due at this time

Unfortunately the customer is not eligible for a full refund as they purchased their warranty moths agoWe only offer full refunds within the first days of purchase and since we are way past that date the customer is eligible for a pro-rated refundPer customers contract if cancelled early they will incur a $cancellation feeAs a courtesy to the customer we went ahead and waived the cancellation fee and pro-rated their policy based off of their discounted purchase rate which is the best we are able to offer

On 06/03/the customer was sent an email that the claimfor the dishwasher was approved and the technician would be getting in touchwith them. The email was sent in errorand the customer was advised that it was a mistake as well. We are not sure if the customer may havenever made a
mistake in their lifetime, but, from time to time people do makemistakes.Select Home Warranty did apologize for the error and advisedthat they were approved for the amount of 100.00, being that the unit is fromwhich makes it years old and we offered the cash in lieu of therepairs. When a customer is offered cashin lieu of repairs, they may use that money for repairs or replacement towardsthe unit.Again, we do apologize that the email was sent, but, it wasan error. The customer can use the moneyhow they would like, but they should understand that the unit is ten years oldand would be better off purchasing a new unit than having the old one fixedthen break down again. We did try to explainthis to the customer, but, they we not responsive, nor cooperative

Complaint: ***
I am rejecting this response because: I found the parts necessary
to fix my dishwasher with one phone call They were not, in fact, unavailable They just weren't available with the one or less phone calls placed by Select Now that I have found them, I expect Select to repair my dishwasher I am also rejecting the response, as I was told my Select, that despite having almost months, or almost months left on the warranty, depending on when the start date actually is (I signed the contract on September 22, 2016, but it did not go into effect until Oct 2016, and the amount came out to be $per month) I would be receiving $as my refund, as Select has a $cancellation fee I have spent hours merely trying to get the company I paid for a home warranty to actually comply with what I paid them in full for I bill at $300/hour No one is paying me for my time, so the least Select could do is actually comply with the terms of their contract
Regards,
*** ***

The customer has been issued a full refund on their warrantyThe refund was issued directly to their original form of paymentThey should be able to view the credit on their statement within the next few business days