Select Home Warranty

This customer is a monthly paying customerThe customer requested to cancel their policy in March and was therefore refunded for their March monthly payment directly to their credit card

Mr*** has made an attempt to get in touch with the customer to discuss this issuePlease call Mr*** in our office to discuss this matter so that we can address the customers concerns

Complaint: ***
I am rejecting this response because: The warranty (please see attached) does not specific that basket strainers and sinks are not coveredNor does it states that they do not cover access to a leaky or broken pipeThey originally told me they would only pay $not $But after I emailed the claims manager Jermel, they advised the contractor they would pay $Previously, claims representative Vickoria agreed that if pay the $for the wall access, they would pay the balance of the claimI read the warranty word for wordNow per section Plumbing system, it does not specify the basket strainers and sink repairs are not covered (please see attached warrantY)Also is the additional coverage options for systems and appliances which are not coveredTherefore section is Plumbing and Lighting fixtures does not specific basket strainers and sink repairs are part of additional coverageThis is what shows needed to be purchased for additional coverage -"Plumbing fixtures: faucets filter, showers head, shower arm, electrical switches, smoke detector, florescent fixtures, Outlets, Dials, Knobs, Cartridges" So as the company's response indicated, I needed to purchase additional coverage in order for the basket strainers and sink repair to be coveredAs a customer/consumer, I do not read it that wayI know how to interpret information and unless it is specified, then I expect for it to be coveredOnce again, I am requesting a refund
Regards,
*** ***

The customers contract has been cancelled and their refund check has been mailed outNo additional funds due at this time

The customers claim has already been approved for the replacement parts

Complaint: ***
I am rejecting this response because: That is the same excuse they gave me last year on another complaint after Revdex.com
contacted the. I asked my tenant if he received anything from Select Home Warranty in the mailHe said no he has not received anything. They never mailed the check Please have them send the check to the address on the Refund and Release Agreement
Regards,
*** ***

The cusotmer will be issued a pro-rated refund as there was a technician that provided a diagnosis on the issue and the customer did not agree with our resolve, the customer is not due a full refund at this time

we apologize we will remove from our lists

We have already approved the customer for the policy limit The customer could not provide years maintenance records please see section of the terms. You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage
on such itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $

Complaint: ***
I am rejecting this response because:
Policy agreements does not list coil as a part that is not coveredIssue is with a breakdown of the coil due to "wear and
tear", as described by the contractorSelect Home Warranty is claiming that this is not covered because it's a "freon Leak", when in fact the issue is a breaking down of the coil due to "wear and tear" as described by the contractor, and a freon leak is, among other things, an effect of the coil issueIn addition, it was a little disconcerting to hear an actual claims manager at Select Home Warranty say that "at least times out of any issue with an A/C unit or part in some way involves a freon leak or damage, so we don't cover it"I also asked that same claims manager if the exterior A/C unit exploded to due a mechanic failure of a part covered under the warranty resulting in a ton of issues, one of which would obviously be a freon leak, would that be covered?His answer was "no" because there would be a freon leak due to the explosion of the exterior A/C unit.I think this pretty much sums up the type of people we are dealing with and the illogical, and quite possibly illegal, breach of contract they are attempting
Regards,
*** ***

We did speak with customer and never promised to cover this fullThe customer issue was not covered by the policy and we told the customer to send us the invoice of the roof repair and we will try to helpWe did approved a good will reimbursement of $toward this non covered claim

The customers claim was never authorized for $When diagnosis was received by the technician those were the breakdown of charges for the work that needed to be performedAn authorization/approval was never issued for this claimThis claim was approved for $No additional funds due at
this time

The customer placed a claim for a leaking water heaterThis is not a covered issue under the termsPlease see section of the terms This Agreement does NOT cover solar or tankless water heating systems or the components thereofThis Agreement does NOT cover the following list of
modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps

The customer is not eligible for the amount , We have already approved the customer for the max policy limit for the claimWe did try to reach out to the customer but they will not speak to us

Select Home Warranty requested maintenance records from the customer for the claim, the customer did no0t provide sufficient documentation, we did give them the maximum amount allowed for not having recordswhich is 150.00.Select Home Warranty has emailed the cust the reimbursement form and at this
time the customers policy has expired, we have advised the customer to sign the form and return it for prompt issue of their reimbursement

We spoke to the customer and helped with the reimbursement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have already approved the customer for the policy maximum if the customer cannot provide maintenance records on the acPlease see section of the policy. "Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and
pictures the maximum payout on any system/appliance is up to $150.00."

Complaint: ***
I am rejecting this response because:
I have just NOW found out that Select Home Warranty only covers the cost of parts, they don't cover any repairs So basically, they will warranty parts and not repairs so
what is the point of this policy and the $service fee for a contractor to come out when you still have to pay the repairs? I can buy the parts needed for my dryer for $off the samsung site for my dryerso essentially we paid money for this home warranty policy for them to cover $on this claim I have requested twice now a break down of what Select Home Warranty is covering vswhat I have to pay and have yet to receive it We are going on over three weeks now without a dryer still Great service
Regards,
*** ***

The customer is not due this amountThe approved amount was $and the check has gone out already