Select Home Warranty

The customer has been issued a full refund on their policyThe refund has been issued via credit card which is the customers original form of payment. Thank You

No I have not received the check I was told it was sent January29, & then told it was sent February 8, Any way no check just a bunch of liars *** ***

On July 1, customer*** placed a claim for herWasher, Miss *** did get her own technician and sent in her invoice for reimbursement. We sent Miss *** a check for the washerrepair on 8/8/in the amount of 311.00.On July 1, Miss *** also put in a claim for the A/C
unit,the invoice that was sent in stated that the unit needed maintenance i.e., coil cleaning, which our policy does not cover. As a courtesy we refunded Miss ***’ service call fee in the amount of and issued the check on 8/8/2014.Miss *** called Select Home Warranty on 9/5/to informus that she had more work done to the unit, we advised to send in the invoice for review. The invoice from Miss ***’ technician stated that Freon was added to unit, we explained per our Terms& Conditions we would not be able to cover the Freon.See Below:6.3.6. Air Conditioning (Central)ThisAgreement covers the primary floor air conditioning unit of the covered homeonly, provided that the air conditioning unit does not exceed a five (5) toncapacityThis Agreement covers the following air conditioning components: (i)motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall orportable air conditioning unitsThis Agreement does NOT cover (i) air filters;(ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propaneair condition systems; (vi) air filtration systems; (vii) humidifiers; (viii)registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii)pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks;(xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and(xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak. Select Home Warranty has honored our contractual obligation to Miss*** *** and have reimbursed her in a timely manner.We would be more than happy to assist Miss *** further

First the customer did receive a copy of their contract which was signed by the customerThe customers contract clearly states that their deductible was $not $Please also refer to section of your signed warranty contractIt clearly states springs are not covered:Garage Door
OpenerThis Agreement covers the following garage door opener components: (i) control board; (ii) motors; (iii) chains; (iv) belts; (v) gears; (vi) pulley; (vii) sheave fork; (viii) axle bolts; and (ix) switchesExcluded: (i) garage doors; (ii) springs; (iii) brackets; (iv) tracks; (v) rails;The customer has been informed that their claim was denied as springs are not covered under their warranty contractThe customer had already contacted our office and requested to cancel their policyTheir warranty has been cancelled per section of their signed warranty agreementAs soon as their refund check is issued it will be mailed outNo additional funds due at this time

Mr *** will be contacting the customer to discuss his cancellation

For security purposes credit card terminals do not allow for the same exact refund amount to go thru more than one timeThis is the reason for the differnt amopuntsWe have credited an additional cents back to the customer

The technician was approved to make repairsAfter the approved repairs were done the technician stated that the unit was still not workingPhotographs were requested from the customer which were received on 9/6/Since the unit is no longer worth repairing the customer has been approved for an
allowance towards the replacement unitThe maximum approved amount is $We already started the process for the reimbursement and have sent you the necessary documents to signHowever, in order to receive the check we will need an invoice from the customer once the replacement unit is installed so that we can issue their check

Select Home Warranty did attempt to contact the customer in July when the last payment was due, again , the customer called in to provide a new credit card number.When a customer is billed it is their responsibility to make sure they have been charged for the payments they have agreed upon, we send an email and a courtesy call.On 7/31/the customer was aware of the issue with the and was aware that the charge should have been debited. We are apologetic that the customer does not agree with the way the matter was handled, we did inform the customer of the matter and would have been more than happy to resolve the issue personally

Complaint: ***
I am rejecting this response because: I didn't get the email, nor did I get they check that they originally said was on its way
Regards,
*** ***

Please refer to section of the warrantyThe customer has been approved for $towards the replacement of their washing machineNo additional funds due at this time

Complaint: ***
I am rejecting this response because:
In regards of requesting something a person who purchases a new home and is swindled into purchasing a warranty with it to protect such cost Only when something happens to be told if you can't provide years maintenance record that they are screwed I have only lived here months explain how can I provide such records They need to warn new home buyers of such clauses
Regards,
*** ***

We have reached out to the customer numerous times and have not heard backThe customer may reach out to mr *** at ###-###-#### for help

The customer has been approved a reimbursement towards their claimAs soon as we receive their signed reimbursement we can have the check issued and mailed to the customer

we did speak with the customer and they were refunded according to the policy terms, however we will wave the $cancellation fee and send them a check

Complaint: ***
I am rejecting this response because:They have left ONE message, and it was left on Friday
morning I did not have time to call on Friday and will be reaching out to them next week I don't appreciate the suggestion that I am ignoring their contact attempts
Regards,
*** ***

The customer has already been refunded according to the policy termsPlease see section Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty. No additional funds are due at this time

I am rejecting this response because: my bank said the card was not declinedthey did NOT notify me that card had expired, so that I could update card with them and keep policythey have both my email address and phone numbers, and I check, so I know they didn't try to contact mecustomer service sadly lacking with this company

The customers' repairs require flashing to be replaced, as per the Terms of Agreement we are unable to cover flashing.See Below: 6.4.2. Limited Roof LeakThis Agreement applies to roof leak repairs over the occupied living area of single family homes onlyThis Agreement covers the roof
leaks only.This Agreement does NOT cover the following list of modules, components and parts relating to roof leaks: (i) patios; (ii) porches, (iii) decks; (iv) metal roofs; (v) foam roofs; (vi) shingles; (vii) cemwood shakes; (viii) cracked and/or missing material; (ix) tiles; (x) tar and gravel; (xi) flat or buiroofs; (xii) structural leaks; (xiii) asphalt; (xiv) gutters; (xv) downspouts; (xvi) skylights; (xvii) flashing; (xviii) patio covers; (xix) solar components; (xx) attic vents; (xxi) roof jacks; (xxii) satellite components; (xxiii) antennae; and (xxiv) chimney components.This Agreement does NOT cover repairs requiring partial or complete replacement of the roof. Select Home Warranty provided the Terms of Agreement to the customer and they signed, initialed and sent back the contract that they agreed

We sent a check on march 30, check number ***The check never arrivedWe sent the money thru *** the money to the customer

Complaint: ***
I am rejecting this response because: Contractor contacted us this morning and stated their management refused to take the Select Home WarrantyIssue still unresolved
Regards,
*** ***