Select Home Warranty

The customer laced a claim for his ovenHe was already approved for the policy limit for this claimPlease see section of the terms. For appliances, plumbing and electrical (non-heating or cooling) in the first three months a $repair/replacement allowance will be paid to the
customer There are no more funds due to the customer at this point

The customer was mailed a check for the amount of on 05/06/2015, per their request

Complaint:
***
I am rejecting this response because: The unit has been having issues as long as I have Select Home Warranty they have been sending low-cost technician and kepg repairing it versus change in itSelect Home Warranty left my children and myself without heat for months the AC unit has a problem with the compressor which is covered under the home warranty however Select Home Warranty has denied me! they also put in a wrong information into the diagnosis in order to tweak the system to deny my claim
Regards,
*** ***

The customer was informed yesterday that their account has been cancelled and their refund will be issued in the form of a checkAs soon as their refund check is issued it will be mailed outNo additional funds due at this time

Complaint: ***
I am rejecting this response because: It
Does not solve the fact that it took weeks and contacting the Revdex.com to get them to finally send out a techWhen they sent
the tech out, I paid for additional coverage of plumbing fixturesThey do not cover labor for the installation of the fixture (shower faucet) and only authorized the tech $for a replacementA shower faucet cannot be purchased for under $and that is not for a comperable faucet that is currently in my homeSelect also denied the claim to replace the leaking water line valve in my basement ceilingStating that I do not have fixture coverageI purchased the additional fixture coverageI WANT OUT OF THIS CONTRACTI have to pay the differance of the cost of the faucet, and still pay for the tech laborSelect still has not sent a tech out for the leaking valvenor have they offered to pay for a replacement valve in the ceiling of the basement
Regards,
*** ***

We are in receipt of the contractors invoices and are sending payment

Mr *** spoke with the customer and the customer agreed to be reimbursed for both appliancedAs soon as we receive the signed reimbursement forms from the customer we will go ahead and process their checks

Complaint: ***
I am rejecting this response because:
They should provide me the technician as per the contractIf I have to get my technician what's the purpose for taking warranty from their companyDo they really have any contractors who are willing to work woh their companySeems to be they don't even want to work with themYesterday I provided number for GE appliance repair center to their supervisor and when I checked with them they were available to come on Monday So why don't they reach out to them and schedule an appointment for meThey just don't want to pay for the repair I guess otherwise to find a technician should not be a problem.for best company as advertised on their websiteI need a technician from them as I don't trust them that they will reimburse my cost. Ask them how long they can take to find one? Just give me exact timeThey promise to find one in 24-hours as per policyIf they need contacts of local technician I can googl that from them if they are short of people who can do this job
Regards,
*** ***

The customer has been mailed their $reimbursement for their washing machine claim and a $reimbursement for the garbage disposal claimThe total check amount is for $check #***

The customer has been informed that they have been approved for the maximum allowance towards either a replacement or repair whichever they choose which is $

Select Home Warranty received a diagnosis from our technician that the pool pump was in bad condition and the that pump was was rusted out.See Below:This Agreement does not cover any systems or appliances that have had previous repair or that require repair ment as a result of improper
installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or appliance

The customer was informed that they can provide us with a 2nd diagnosis from a technician they hire for review, in addition, their account would need to be made current in order to proceed with their claimThe customer then requested to cancel their contractThe customers contract has been
cancelledNo additional funds are due at this time

The customer placed the claim on 09/14/2015, we did find a technicianbut his service call fee was 125.00, the customer is still within their firstdays, in which they have a cap of 150.00.The technician that is in our network is about a half anhour away, we did advise this to the customer and
suggested that they had theoption to contact a local technician and get the work done, the customer statedthey would and then changed their mind.Select Home Warranty advised the customer that thetechnician that could come out immediately was available and they charged125.00, being that the customer has a cap, the trip charge alone woulduse up most of the amount.The customer still refused to get their own technician, andwe had not from them after trying to reach out to them on 09/29/2015.The customer did have coverage, since they purchased thewarranty in 06/05/and we did offer an alternate resolution to thecustomer, which they refused.Select Home Warranty will issue a refund per the Terms ofAgreement

Complaint: ***
I am rejecting this response because:
I believe that your company is offering fraudulent warranty coverageI have lived in the house for 1/years so it's impossible for me to provide you with the years worth of records you are requestingI have the inspection report from the inspection that was done before we closed, but did not keep the paperwork for the one time (prior to my warranty purchase) that we had the unit cleanedWhy would I keep this piece of paper? In the off chance that I decide to purchase a warranty and just happen to need this one piece of paper? Absolutely ridiculousYour contract indicates "we reserve the right to request maintenance records", however your request in this instance is bullying just so you don't have to pay the $towards my new unitNot all things are black and white in lifeI have no control over what service was conducted or not conducted on the unit prior to my ownershipI will never purchase your warranty again and your name will go out on every message board and email group I belong toYou should not be in businessIn addition, I have left messages for a manager to call me to discuss this and my calls have gone unreturnedPerhaps another solution could be offered if you bothered to actually speak with meYou are a fraudI will not accept anything other than the $I am due
Regards,
*** ***

We have removed your name from all contact listsWe apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to be unjustThey are referring to an "out" clause that has nothing to do with the system. It is a way for the business to deceive the customer and not have anything coveredI am highly disappointment in the practices of this business and a good example of how they can take advantage of peopleI will make sure the public is well aware of their deceiving natureThis will cost them far more than a few hundred dollars it would have taken to cover the repair
Regards,
*** ***

The customer placed a claim for a water heater not working The water heater take busted and this is not a covered issueThe policy does not cover leaksPlease see section of the terms This Agreement does NOT cover solar or tankless water heating systems or the components thereofThis
Agreement does NOT cover the following list of modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps

Mr*** from our office spoke with the customer and the customer was explained why their claim was deniedThe customer was explained the coverages and now understands the policy terms

Complaint: ***
I am rejecting this response because: This order was written with the agreement that for the premium basically all appliances were coveredNo contract was sent until after the problem with the acThere was never a mention of records until after the factWe bought the house months ago and if this information was disclosed I never would have paid the premiumI just spent over $to replace what they told me was covered. So in conclusion I feel this company is a total scam and should not be allowed to deceive othersTheir offer of a $was a joke !!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: THE PROBLEMS WERE HANDLED INAPPROPRIATELY FROM THE BEGINNINGTHE RESPONSE WAS NOT SUFFICIENT TO RETURN MY MONEY FOR A REPAIR WHICH I PAID FOR AND WAS TO BE REIMBURSED....THE FIRST REQUEST FOR THE REIMBURSEMENT WAS MADE IN JANUARY. IT WAS IGNORED UNTIL THE THIRD REQUESTWHEN FOR THE THIRD TIME I SENT THE REQUIRED PAPERS IN THEY STATED I WOULD RECEIVE A CHECKIT WAS NOT MAILED WHEN I WAS TOLD IT WOULD BE AND AFTER A TELEPHONE CONVERSATION I WAS TOLD IT WOULD BE MAILED, I HAVE EXPRESSED MY DISSATISFACTION WITH THE SERVICE FROM MY INITIAL CONTACT AFTER I PURCHASED THE POLICYI BELIEVE THAT BECAUSE OF ALL THE MISTAKES I SHOULD RECEIVE AT LEAST THE $WHICH I AM OWED FOR THE REPAIRA REFUND OF $DOES NOT COVER ANY PART OF MY DISTRESS OR THE MONEY I SHOULD HAVE GOTTEN WHEN I MADE THE REQUEST FOR THE REIMBURSEMENT OF WHAT I PAID FOR THE REPAIR
Regards,
*** ***