Select Home Warranty

We still have yet to receive the reimbursement agreement but we will send the reimbursement check any wayPlease allow 7-today to arrive

We have already creidts the customers credit card

I am rejecting this response because:
Freon was not added as a result of this visit from the technicianIt states in the bill that a part was replaced that was leaking and that is what the company charged me for; it was not for freonThe remark about freon being added is just an excuse not to pay for the part

We did speak with the customer and have waived the cancellation fee for the refund

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer was contacted by a Manager and spoke with them and stated they would not cancel, we did advise the customer that we would not be able to cover the claim for the pool.The customer has not contacted Select Home Warranty regarding this matter since we verified they were not cancelling

On 09/09/we spoke with the customer regarding the claim
for the Dishwasher at *** *** *** *** *** **. We advised the customer that we would pay the
maximum amount allowed on the contract which is
The customer did not agree with this amount, we then advised
we would send it in for re-review and did not hear from the customer regarding
this matter again. We did approve for
the amount of the customer would have had to accept over the phone and
we would have sent the Release Agreement for the payment
If the customer requests to cancel and does not wish to
accept the payments offered, we would be more than happy to process their request
per the Terms & Conditions and issue a pro-rated refund

Select Home Warranty has contacted *** *** *** andthey have advised that they spoke with customer and have scheduled service for10/10/2014.Select Home Warranty does acknowledge the delay in serviceto be provided to the customer and is working on resolving that issue.We are more than
happy to provide accurate service for ourcustomers and apologize for any inconvenience we may have caused

Complaint: ***
I am rejecting this response because: Select Choice Home Warranty immediately rejected and declined *** *** (the technician) recommendation to replace my second floor ac unitThis type of response from home warranty companies has been under investigation in Houston that home warranty companies immediately reject replacement recommendations from contractors when circumstances are not in the consumer's control; age of unit, wear and tear. The select choice home warranty representative also said that if his supervisor was in a "good mood" they may be able to do somethingThis is nonsense and irrelevantAdditionally, in their policy, they have stated that they are willing to pay $towards the replacement costThis leads me to believe that the home warranty company already has deemed it will NOT replace any consumer's appliances from the very beginning and do not disclose this until the claim warrants such an outcome; the $is "sympathy."I would like more than $given back to me for the $4,I paid on 7/15/towards replacing my unit last FridaySelect Choice Home Warranty is a scam; their contractors say so and their employees indirectly indicate as such through their deceptive wording and practices.
Regards,
*** ***

Select Home Warranty has issued a pro-rated refund to the customer, as we have discussed with him that in order to file a claim, the warranty company must be contacted first, then at least we aware of the situation. We were not given that opportunity and unfortunately we are unable to assist the customer in this case

We have processed a full refund for the customer

Complaint: ***
I am rejecting this response because: On the Select Home Warranty website it clearly states that NO inspection is needed and it DOESN'T matter how old the appliances or the units are we
will take care of itThis is very CONTRADICTED to all customers that take the warranty outYou can not tell the customers that you DON'T need inspections or tell them it DOESN'T matter how old the appliances or units are, then turn around after the customers have been paying in full or monthly premiums, this is basically ripping the CONSUMER OFF!! I would like Select home warranty to review there statements on line and see how misleading these statements areSelect Home warranty needs to take care of the customers because this is not fair to the consumersi would like at least $for my A/C that I have been with out for going on 2months and with the heat in Florida it is not pleasantMrJamel *** needs to take care of this A/CI also ask to speak to the CEO of customer service Alex *** and I am still waiting for his call
Regards,
*** ***

The customer has already requested to cancel their contract in early AprilThe customers refund check has already been processed and mailed outThe check number is ***

Please refer to section 8.3: Select's OptionSelect shall have the sole and exclusive option to: (i) Select the Independent service technician to perform repair and/or replacement services; (ii) In the event a covered system or appliance is deemed irreparable or it is not cost effective to repair, Select may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced; (iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or applianceSelect is not responsible for installationThe cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced; The maximum approved allowance remains at $No additional funds due at this time

The customer is not eligible for a full refundWe have refunded her within the refund policy in the contract

Select Home Warranty has mailed payment out to the customer as of 12/05/ We do apologize for any inconvenience s we did advise the customer the check would be mailed on said date

Complaint: ***
I am rejecting this response because: The company that I have paid for service should have better customer service than to use automated replies. If I still owed them money I am sure the service would be much different
Regards,
*** ***

Another $is going out this week

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are going above the policy terms by giving a full refundthere are no more funds due at this time