Select Home Warranty

I see that this compliant has been closed out as unresolved as the contractor contacted the customer to cancel the appointmentIt is not our fault that the contractor cancelled the appointmentIn addition, when this contractor cancelled the appointment the customer did not notify us of the situation so that we may resolved this issue accordingly

The customers signed reimbursement form was received on 11/1/It does normally take business days to receive a checkHowever, I did expedite the process and a check should be scheduled to go out to the customer within the next few days instead of days which would be DecemberAs soon as
their check is printed it will be mailed out

The customer has been issued a full refund todayThe refund was issued directly to their original form of credit card payment. PLEASE NOTE: DO NOT CASH CHECK #***A stop payment was issued on that check as the amount issued on that check was not a full refundIf you attempt to cash this check it will bounceDO NOT CASH ITA refund has already been issued directly to your credit card which you will be able to confirm within the next 2-business days once it clears

We spoke with the customerWe have approved $for his claims

Mr *** is trying to get in touch with the customerHe called them and left a message as well as sent an emailPlease contact our office and speak with Mr***

The customer does not have years maintenance records and has been approved for the policy limitPlease see section of the policy. Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** ***
I am rejecting this response because: As stated previously, I am asking for the entire amount of $be refundedYou have refunded $157.99. I did notice the
refund difference wound up being $41.99, not the $I was inistially advised it would beAlso, as previously stated, I am requesting the total back because I was not made aware of this companies contractual stipulations until I made a claim....which couldn't be made until days after becoming a member..Which was also the amount of time I had to cancel w/out penatly. I feel I should have been given these stipulations in the beginning, when I had time to decide if your services wouls suit me. Thank you,
Regards,

The customer already disputed one of their charges with their credit card company and received a full refund of $for that chargeThe customer cancelled their contract and received the balance owed to them for their refund which was an additional $The customer received a total refund
of $They are not owed any additional funds at this timeThe customers account has already been cancelled and their refund was issued directly to their credit card

We do apologize for the experience you had with out company. We have already sent a check for the prorated refund amount of $We will increase the refund amount to $A check for $will go out in the next days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The credibility of Select Home Warranty and the contractor play very important role in this. "Heating SystemThis Agreement covers ALL module, components and parts of the heating system necessary to the functionality of the heating systemThisAgreement covers the primary heating system of the covered home.(i) Condenser Fan motors; (ii) compressors; (iii) condensers; and (iv)thermostats (v)Capacitors (vi)relays(vii)Contactors (viii)pressure switch (ix)thermistor (x) cut in switches (xi) transformers (xii) inducer motors (xiii) defrost boards (xiv) Blower motorsExcluded: solar heating systems or zone systems or wall units or the components thereof, (i) air cleaners; (ii) humidifiers;(iii) flues; (iv) coils; ; (v) heat exchanger;(vi) geothermal heating/cooling units;" And if the Heat Exchanger was the faulty product I would have to concede, however that is not the case. (1) A sub par - if not licensed or bonded contractor entered the residence. This contractor maliciously damaged the unit disabling it not to workThis damage was through the electrical system.(2) The contractor collected "cash" deductible of $x= $giving no receipt. Then left.(3) The unit was working just not to specifications(4) A call to Select Home Warranty was made with a statement that contractor was not authorized to make ANY repairs.(5) A second call was made to Select Home Warranty. At this time the warranty company advised the contractor was authorized to make repairs and "shut down" the unit but knowing the unit was not covered by the warranty. Oddly the Senior Claims Adjuster claimed "Consequential Damages." which would be covered in section of the agreement but Select Home Warranty elected to site which the repairs of the unit would be covered in this circumstance. In addition, Select Home Warranty allowed and instructed the contractor to do this illegal and negligent actThe left people with out heat in January in the ***Temporary heat was purchased for the evening.(6) A reputable, licensed and bonded contractor who has worked not only at this residence but other properties owned by homeowner arrived at 8:AM the next morningThis was Community Heating and Cooling.(7) The technician looked at the unit and advised someone sabotaged the unit by damaging the electrical and seals of the inducer and harming the fan motorsThe technician was able to repair the malicious damage purposely done and the unit ran.(8) At this point the technician removed sheet metal and did a visual inspection of the unit seeing no damage to the heat exchanger. It should also be noted that COdetectors where in the furnace room and adjoining furnace room and working properly - they had not alarmed.(9) It was evaluated that from the malicious damage and the repairs that should have been made before damaging the unit that the cost to repair would exceed that of replacing with a new unit(Photos and parts were retained for exhibits and possible evidence to law enforcement)Please note that if the unit was not damaged on purpose - the repairs could have been made and the unit continue. This was also the technician would did repair work previous to the Select Home Warranty policy and had direct knowledge of this specific unit.(10) The unit was replaced and paid for in full by homeowner (attached) At this time I am not asking for a refund of services or the deductible I am demanding the $for the furnace change out - which is a discounted price and coupons applied - I could not included the rebates and such -but I, unlike Select Home Warranty operate honorably. As stated previously, I am in good faith going through the Revdex.com, however if Select Home Warranty elects to refuse the offer then the following steps will be taken.(1) File a criminal complaint against the contractor, the advising Senior Claims Adjustor, MrJoseph Scott S***, President, and MrAlex W***, Vice President of Customer Service all of Select Home Warranty(2) File a complaint with the Attorney General's Office of *** and *** ***(3) File arbitration per section of the agreement - but this agreement will be reviewed for fraudulent activityAnd through discovery find out the attorney that drafted this contractor and advising Select Home Warranty and file an integrity complaint with the state ARDC.(4) Challenge the agreement as it states the agreement is with SHW of *** not *** ***(5) File a complaint with IRS of the $100,revenue posted - If someone will cheat people in their homes they may cheat our governmentAgain this goes to credibility.It should be pointed out that there are over 1,complaints against Select Home Warranty just on Revdex.com website. One complaint maybe even complaints, however 1,400.This is my offer to Select Home Warranty - I want to be transparent unlike them.*** ***
Regards,
*** ***

All our warranty terms and conditions are present for everyone to view on our website and when the warranty was purchasedAll our terms are disclosed at all times to everyoneNo additional funds are due

We spoke to the customer on 3/she said she was having a tech come out the next day and would follow up with us

We spoke the customer and will be reimbursing her $towards her claim

If the customer has issues with the technician a complaint should be filed with them not usWe did however reach out to the technician on the customers behalf and were told that they will contact the customer to go out there today or tomorrow

Complaint: ***
I am rejecting this response because: They did not live up to what is stated in the warranty purchase! They never respond or call you back! I feel like I purchased absolutely nothing! This is why I want a full refund!
Regards,
*** ***

I am rejecting this response because:
This
prorated amount refunded in the amount of $is not the issue I did in fact cancel this scam of a policy The issue is, they still have not refunded me the service call per my policy In addition, the customer service rep informed the service technician to proceed with work for $ At which point they advised me to send invoice over for reimbursement I was covered during this time I canceled my policy in which they refunded $after repeated complaints, to be exact The $was my prorated amount of my policy, not my claim that has not been paid.Again, these guys are a scam It has been reported by many people including personal friends This company needs to be closed down and I will do everything I can to insure this happens They owe me $and they will never hear from me again

The customer had an ac that had previous repairs so the issue fell outside of the policy coverage, however we approved $towards his claim as a good will

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***