Select Home Warranty

We did speak to the customer and helped with the reimbursement according to the policy terms

Select Home Warranty as been in contact with the customer and they have agreed to a payout of 100.00, we have sent the Reimbursement form and will expedite the payment process once we receive the signed form

The customer has been refunded two separate amounts, on 10/28/- as well as 11/03/- for a total of 224.00.The initial issue is that we are unable to cover flashing on the roof as stated on the Terms of Agreement, we repair leaks not flashing

Complaint: ***
I am rejecting this response because: my above referenced complaint with the Revdex.com was for issues - the microwave oven repair and pool heater repairI did not reference the pool heater claim number because I was not
given one and in any case last week, a new ticket was created (again I do not have access to the number)Yes, the microwave oven repair is completeThank you. The pool heater however remains to be fixedA technician has come and go, provided Select Home Warranty with the next steps and is ready and willing to repairSelect -please provide the technician with approvalThis item is covered under our platinum warranty with salt water pool coverage. Furthermore, I have attempted to get clarity and confirmation on this from the office of the CEO who has remained silentI have had no communication with this company unless I pick up the phone, call them, wait on hold for extended periods of time I would like a resolution on my pool heater repair request - which is named under this Revdex.com complaint*** ***

The customer was issued a refund on 12/02/directly to their card

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This customer has been issued a full refund on March

Thank you. This issue has been resolved

I am rejecting this response because: they offered this with the implication that it was a full refund and then cancelled without contacting to confirm I would accept a prorated refund, I
specified I did not want that before cancelationThe company mislead me in the cancelation, never asked if they had permission and my direct authorization to cancel and the gentleman I spoke with, ***, was rude and made it clear there was nothing else I could do shy of contacting a lawyer regarding this issueThe company seems even more unethical than before I filed this complaint

Complaint: ***
I am rejecting this response because:The refund check was for one year and I paid for threeSelect Home Warrentee broke the contract when a claim was filedFull refund is warranted
Regards,
*** ***

This customer has already cancelled their contract with our companyThey had a stop payment issued with the bank for their 5/20/installmentTheir warranty has been cancelled effective 5/20/

Charged Months @ $per Month = $359.99; Add Cancellation Fee of $= $; ; Subtracted from Amount Customer Paid of $1125; Totals a Refund of $690.02.The customer purchased the policy at a discounted rate and as per the Terms of Agreement, when the customer cancels the policy they are charged at the non-discounted rated which 45.00/month

Complaint: ***
I am rejecting this response because:
I just bought the house in March of and I am punished due to former owner not performing serviceI realize that it's your policy but when former owner is deceased and I can't talk with her to find out about serviceMakes no sense to punish meCompany doesn't try to help you or work with youIt's your policy but very unfair policy
Regards,
*** ***

We received the customers signed reimbursement for on 6/Checks normally take days to arrive, however we will expedite it

Select Home Warranty contacted the customer on 01/07/to discuss the matter and a possible increase on the claim, we have not from them yet

We did speak to the customer and have email them a refund breakdownThe refund has been calculated according to the policy terms

Complaint: ***
I am rejecting this response because:
Correct, just like it has been stated under the Terms and Conditions section 9.1.2, quoted "This policy covers mechanical breakdowns"For this very same reason it should be noted that the claim submitted for the A/C repair/replacement is valid and should have been honoredI provided all Maintenance receipts and documentation that was requestedI followed all protocol set by Select Home Warranty (SHW) in the Terms and Conditions ContractThe A/C unit had a mechanical breakdown within the scroll compressor conductive winding that caused a malfunctionPer section 9.1.2, this claim is valid and should be honoredFull replacement or Repair of the said a/c unit should be granted per the Terms and Agreement ContractIf SHW will not honor the claim per reasons that are null and void then at least ALL payments and transactions, including ALL taxes and fees paid upfront by me should be refunded in FULL.
*** ***

The customer was advised per the Terms of Agreement that we are unable to cover doors, the cusotmer did not agree and requested to cancel their policy.A check for the refund has been mailed and the refund was calculated per the Terms of Agreement. See Below: This Agreement
does not cover any systems or appliances that have had previous repair or that require repair ment as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or applianceYou are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $For example: heating and a/c systems require periodic cleaning of filters and cleaning of evaporator and condenser coilsWater heaters require periodic flushingThis policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures

The customers refund check has already been mailed outTheir check number is ***They should be receiving their check shortly

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I feel that the company ONLY TOOK THIS ACTION BECAUSE OF THIS COMPLAINT I consider the behavior by Select Home Warranty to be well below satisfactory Having to wait days without a working shower was RIDICULOUS Again, nothing was done until I complained to the Revdex.com I will never do business with this organization in the future, and would like a way out of my contract, because I do not believe they are acting in harmony with their agreement
Regards,
*** ***