Select Home Warranty

We have gone above the policy cancellation fee for the customerWe have waived the cancellation fee.Please see section Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty

Complaint: ***
I am rejecting this response because: Although, that is completely defeating the purpose of retaining an insurance company in the first place, I will not argue with the small print that was not up frontHowever, we still need to address the fact that I have not been reimbursed for the mentioned trip fee and the trip fee from last weekcost each time for My select contracted rate is 60.00/visit for on visitsI can not find any contractual language where I am to be denied this moneyI will not close this matter until I receive the owed 60.00/ for service trips.
Regards,
*** ***

We have reached out to the customer times to assist with his issueWe have not heard backThe customer may call Mr *** at *** *** for help with his claim

The customer has been approved for the policy limit for this repair, they did not provide proper maintenance recordsPlease see section of the terms. You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such
itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $

We spoke with the customerwe apologize for the bad experienceWe are sending a full refund by check

The customer has already been refunded according to the policy termsWe have even gone above the policy terms with this refund

Select Home Warranty is currently looking into the claim, we have contacted the customers technician and have not heard back from him as yet, once we are able to verify the information on the invoice we would be more than happy to honor the customer reimbursement for

Select Home Warranty advised the customer that we request maintenance records and pictures, the customer has yet to provide it, once we receive the requested paperwork, we can move forward with the claim

We do apologize for this delayA pro rated refund check was already mailed to the customerIf the customer does not receive this check in the next days they may reach out us and we will refund the credit card on file to expedite this

The customer requested to cancel their policy therefore we did not send the reimbursement as we are processing the cancellation

We have refunded the customer according to the policy agreementCancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home WarrantyThe breakdown is as follows:Used Months @ $per Month = $250; Add Cancellation Fee of $= $325 ; Subtracted from original payment of $399; Totals a Refund of $

The customer has already been refunded according to the policy terms

We will proceed with cancelling the customers contract as requestedThe customers contract will be cancelled per section of their warrantyAs soon as their refund check is issued it will be mailed out

The
customer has already been refunded according to the policy termsPlease see section Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty. The breakdown is as follows.Used Months @ $per Month = $237.50; Add Cancellation Fee of $= $Subtracted from original payment of $569.99; Totals a Refund of $257.50.The customer is not due any more funds at this time

The customer was informed that water leaks are not covered for water heatersAs a courtesy the customer was offered $towards the repair or replacement which they accepted and advised us where to have the check mailed to

The property address is : *** *** *** *** *** ** ***My warranty account number is ***7My ticket number is ***

The customer was already refunded in fullWe apologize for the negative experience

The customers reimbursement check is being issued and mailed out todayThey should have the check later on this week

We spoke with the customer and are working to get them a tech

We do apologize, We have left the customer a messagethey may call the tech to schedule an appointment