Select Home Warranty

Complaint: ***
I am rejecting this response because:canceling my policy is not going to come close to addressing my complaintThey even emailed me confirming the
cancellation and I told them I did not want to cancel my policy at this timeI told them to hold their check because I DO NOT WANT TO CANCEL MY POLICY!i am attaching a copy of the maintenance records I've sent on my AC as well as the invoices for replacing the ACI am asking for $of the over $I spent on a replacement system to be sent to me for the AC claim I have submittedNobody has even reached out to me regarding this.Select Home Warranty has taken my complaint and pulled out of it what they wantThat's the kind of fraudulent organization they are runningIf this is not resolved I am going to take my complaint to an attorney and join a much larger lawsuit.
Regards,
*** ***

The diagnosis from the technician is that the washer was being overloaded and caused the damage to the motor, when the machine is overloaded it puts a strain on the motor and it eventually burns out.The customer does not agree with this diagnosis and they are more than welcome to get a second
opinion at their own cost, and we will be more than happy to review the matter

The customer has requested to be refunded by check, it will be mailed out on Friday, on Friday, October

Mr *** placed a claim for a Dyer that was not workingThe dryer is from which makes it years oldAs part of the terms select elected to give a cash reimbursement as apposed to repairing the unit as it it not worth working on such an old unitMr *** elected to cancel his policy
and has been refunded in full for his renewalPlease allow 5-business day for the credit to post to the credit card

We did speak with the customer and we will waive all cancellation fee as well a refund him at the discounted rateThis refund amount goes above the policy terms

Select Home Warranty would like to apologize for any misunderstanding in the process of the refund, the customer will be issued a refund back to their credit card today, per the Terms of Agreement

Check number *** was sent last week

We have refunded the customer the requested amount of $

We spoke to the customer and have apologized for the situation and have processed a full refund as per the customer request

Complaint: ***
I am rejecting this response because: The company still has not addressed how years of maintenance records could be obtained between June and December Getting record of maintenance right before this incident occurred would leave us in the same situation They still have not addressed the fact that I was told by their sales representative that not having the maintenance records would not be an issue There also was no opportunity to resolve this issue with the company because no one at the company is helpful or stands by what is said (and that is after wasting several days trying to get someone on the phone or to respond to emails) Simply put, your salesman lied to me to get me to purchase the contract and got me to purchase coverage on a second AC system At this point I am requesting final time for a full refund of my contract of plus the dollars in diagnostic fees You have wasted many hours of my time and over $of my money through your lies and deceit.
Regards,
*** ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We spoke with the customer and will be issuing a full refund

Select Home Warranty has been in touch with the customer and we did advise that we required maintenance records.The customer was offered for not having sufficient maintenance records

Select Home Warranty had assigned a technician on 1/22/2016, we have not heard from the customer since then

The customers claim was approved according to the policy termsThe customer has elected to cancelWe have cancelled the account , we have waived any cancellation fees and have refunded the last months payment

Select Home resolved the matter and has even waived the customer's next service call

We have already gone above the policy terms by waiving the cancellation feeWe have already sent the refund check

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me I do not trust this company to refund my contract because they have failed us in any issue we have had What makes us know that this will be fulfilled on their part
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Nobody ever got back to us and no technician or repair person ever contacted contacted usWe were
unable to get the name or number of a service personWe were promised phone calls and emails and never received anythingWhat they are saying is an out right lie
Regards,
*** ***

A technician has been assigned to the customers claimThey should be contacting them shortly to schedule an appointment for today or tomorrowBelow is their contact information: *** ***Tel: ###-###-####