Select Home Warranty

A technician has been assigned to the customers claimThey should contact them shortly to schedule an apptBelow is their information: *** *** ***###-###-####

With respects to the customers A/C claim- claim has been denied as their unit is currently covered under manufacturer warrantyWith respects to the customers pool pump claim they have already been reimbursed the $that they were approved forThe check was mailed out on 7/12/check #***No
additional funds will be provided for that claim

The customer has already been informed that they were approved for the maximum allowance towards their microwave claim which is $The customers $reimbursement for their A/C claim is being mailed out to them this weekNo additional funds due at this time

The customer has been informed that their claim was deniedThe customers claim was denied per section as leaks are not covered and section failure to properly maintain, failure to properly clean, corrosion, rust and section

THe customer has been contacted by our refund department regarding their refund per the Terms of Agreement The refund should be issued by Friday, August

We have been told this same response by this business for over days, I don't see anything different in this response than what they have telling us for over a month now
Have them show you check numbers or tracking numbers and then we will be making progress *** Complaint: ***
I am rejecting this response because:
Regards,
*** ***

select Home Warranty explained to the customer that there is a cap on the garage door coverage for the first Days.We advised the customer that the technician we had would charge a trip charge and we would not be able to pay above the 150.00, we gave the customer the option of obtaining a local technician and we would be more than happy to work with them to get the matter resolved.The customer was not willing to resolve the matter and even consider the alternate option that was offered.The customer has signed initialed and agreed to the terms of the policy,at this time we are more than willing to still assist in this repair, if the customer requests to cancel they are not entitled to a full refund as we are more than willing to resolve the matter

Complaint: ***
I am rejecting this response because: this explanation has been given to me for past months and have been told more than weeks ago that a new check was issued.They refuse to provide me with a timeline for this
Regards,
*** ***

Select Home Warranty has advised the customer that a inner blanket for a Hot Water Heater is not covered under the warranty, it is a replaceable it not a mechanical failure If the customer has any further mechanical issues that need to be repaired regarding the Hot Water Heater we would be
more than happy to assist

We did speak to the customer and helped with the reimbursement

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, we are working towards resolution. Thank you,***

Complaint: ***
I am rejecting this response because: It does not indicate the exact amount the company will be refunding to
meI paid for the repair and had requested that amount to be paid to me in my initial complaintI would like to know if their response is to pay the or another amount???
Regards,
*** ***

We spoke with the customer and resolved the issue

We will processed a pro rated refund for the customer and we will waive the $cancellation feePlease allow 10-days for a check to arrive

Select Home Warranty will review the call again, as we did state it is not our practice to give authorization without an authorization number, as the customer has had other claims that we did provide authorization numbers to the technicians and have followed through The customer does know that we will honor our obligations as we did prove that with the claim for their oven, where we bought the part and shipped it to the customers home The customer is aware that we will follow all guidelines of our policy as we have with the last two claims they have had with us.We will be in contact with the customer directly once the call is reviewed

We did speak with the customer and helped with the reimbursement

The customer requested to cancel their policy on 3/11/2015, and we have issued a refund to the customer on 3/15/as per the Terms of Agreement, directly back to their card

We spoke to the customer about this issueWe will be dispatching a technician for his upstairs acWe will be waving the service call feeCustomer is satisfied with this resolution

Please see attached copy of the customers cashed refund checkNo additional funds due at this time

The customer is not eligible for a full refundThe customer purchased their contract on April 30, Per the customers signed contract they would only be eligible for a full refund within the first days of purchaseIn addition, regardless of claim outcome the customer did file claims up
until November 20, At this time they are no longer eligible for a full refundIf the customer wishes to cancel their contract we can proceed per section of their signed warranty agreementPlease confirm if you wish to cancel your warranty contract