Select Home Warranty

Complaint: ***
I am rejecting this response because: through my phone conversation with company representative, I was informed that again
their employee falsely claimed over the phone what the company does and does not cover This is the second time and employee from this company has told us the customer one thing and yet the "higher ups" say that it isn't true The representative that called me was not interested in helping in this concern about their employees not being truthful about coverage and dismissed this to get me off the phone faster simply stating that our fine line contract specifies coverage I have still yet to hear from the company's MrAlex *** who my original complaint was thru Yesterday's call was simply because of my complaint thru Revdex.com
Regards,
*** ***

The payment made to me was $600, however, I do not feel I was paid what was due on the contract. SHW refused to reimburse me the amount quoted in their policy ($1500) but I had no choice but to accept the amount offered in order to avoid the high cost of attorneys.I will no longer due business with this company once my contract expires

Complaint: ***
I am rejecting this response because:
When I called for the services, I was under contractwhen I signed up for the contract I was told everything is coveredI cancelled after the fact. I am still due full reimbursement for both servicesNot just water heater but the plumbing back in January 2016, otherwise require full refund of all my monthly payments as they are a deceiving company
Regards,
** ***

As stated earlier we have already approved the customer for the policy maxThere is nothing more we can do

Complaint: ***
I am rejecting this response becauseI have not received any payment from Select Home WarrantyI was told that a credit would be posted immediately to my account and it has not beenIn my copy of my policy it says nothing about caulking not being covered, I was told that the authorization dept made a descion not to cover my roof leak based on a set of qualifications not listed in my policy and that only they are privy to seeBased on the written policy in my home, my minor roof leak is covered
Regards,
*** ***

We spoke with the customer and explained why his ac issue falls outside of coverageHe may want to cancel and if so we will waive the cancellation fee

We did speak with the cutopmer and the issue they have falls outside of coverageWe have however approved them for $towards the claim

Select Home Warranty did speak to the customer and advised that the check would be mailed on Friday November We will email the customer a confirmation once the check is mailed

Complaint: ***
I am rejecting this response because:
Select has NOT gone out of their way to resolve this issueThey only want to "Settle" for a fraction of what they really owe.I have submitted invoices to them and they refuse to pay the invoice amount
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
Under the circumstances the resolution offered of waving my next service call (If there ever is one) is going to have to be acceptable since I bought a new switch and fixed it
myself. In reference to complaint ID ***The only other option that was given me was to cancel my policy with a refund, which I hope in the future I won't regret not taking

The issue has not been corrected because you decided to cancel instead of accepting the good will reimbursement. There are no more funds due at this time. We have already gone above the policy terms

We were unable to get the customer at tech in a timely manner as all our techs in the area are backed upWe did speak with the customer and pre-approved a $reimbursement towards the washerThe customer will get back to us

The customer has already accepted a reimbursement on their microwave claim as per the enclosed signed reimbursement formThe customer has received their reimbursement check and cashed itNo additional funds due on their microwave claim.With respects to the customers garage door claimThey have
already been informed that their claim was denied per section as brackets are not covered under the customers signed agreementNo additional funds due at this time

I am rejecting this response because: We have not heard from anyone from SelectHomeWarranty in regards to a solution as of today March 26,

The customer was informed that Freon Leaks are not covered, the customers' condenser coil has multiple leaks on it which is causing the freon to leak out, we advised them that freon leaks and freon related leaks are not covered.See Below:6.3.6. Air Conditioning (Central)This Agreement covers
the primary floor air conditioning unit of the covered home only, provided that the air conditioning unit does not exceed a five (5) ton capacityThis Agreement covers the following air conditioning components: (i) motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall or zone systems or portable air conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak

We did speak with the customer and have resent the reimbursement form

As we stated before the customer has received a check for the refund per ***
*** - we gave cancellation # *** - we then sent the check for which the customer cashed, and the dispute case #*** for $525.The customer was refunded already with money he received via check(which they cashed) and through their credit card company

THe customer has requested a refund which is being processed at this time

The customer did have an ac issue that fell outside of coverageWe will refund his last payment