Select Home Warranty

We apologize for the bad experience we have put a full refund back to the credit card on file

We have made several attempts to contact the customer in regards to this issueWe have not heard backThe customer may call Mr *** ** *** *** for help with this issue

Complaint: ***
I am rejecting this response because: No wayIn my opinion Select Home Warranty has
committed fraud by saying that my stand alone freezer is covered for the major mechanical components but not if it is part of a sealed systemWell that is bull because all freezers have a sealed system to be able to contain the refrigerantThey tried to tell me that there are freezers that don't have sealed refrigerant systemsI asked for a brand and model number and they would not provide that information, because this does not existSelect Home Warranty needs to bite the bullet and provide the appliance coverage the originally promised.
Regards,
*** ***

Select Home Warranty has issued a refund as per the customers request, directly back to their credit card

Complaint: ***
I am rejecting this response because: the company is assuming work to be done is maintenancePlenum, is ductwork, and our policy DOES cover ductwork.
Per the Terms & Conditions service agreement, section "DuctsThis Agreement covers all ducts from heating and/or cooling unit to the point of attachment at registers or grills. Excluded: (i) crushed ductwork; and (ii) improperly sized ductwork/duct system." Therefore, a broken plenum (ductwork), is covered. We will accept a response in which the company agrees to come out and 'fix the broken ductwork', per their own contract
Regards,
*** ***

We have already mailed a check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Select Home Warranty has been in contact with the customer and they have agreed to purchase new garbage disposal and submit the invoice for review We are more than willing to workon this matter with the customer and hopefully come to a resolution that they are agree upon within the Terms of
Agreement

Complaint: ***
I am totally, completely and undeniably rejecting this response because my complaint is not just solely about an isolated incident, it is about a continuous disturbing trend of a company who has designed their policies around giving them a loop hole to refuse to pay for anythingKeep in mind, Select Home Warranty is the same company that months ago first set me up with a Plumber that was no longer in businessThen they subsequently set me up with a plumber that never heard of them nor did business with themThen they went several weeks with no communicationAfter I continued to complain, six weeks later they set me up with a contractor only to tell them the part wasn't coveredThus, this is not only unethical, this is unacceptable; even regarding the heat exchanger they refused to pay forPlease keep in mind that the technician also informed me that I needed an Induced Draft Motor (IDM) which is covered by Select Home WarrantyBut Mr*** who reached out to me on yesterday concerning my complaint told me that it would not make sense for Select Home Warranty to pay for the IDM since they are not paying for the Heat ExchangerHow much since that does make!!! They did the same thing to me months ago when I put in a request to have my shower repaired as well as my septic tank (which I have coverage on both)When they told me that they do not pay for septic tank pumping (which was not the issue I remind you), then they told me they could not pay for the showerWhen I asked why, they said well maybe the shower is not draining because of the septic tankBoth myself and the technician laughed because he said he has never heard anything so ludicrous in his lifeIt is like saying that we will not fix your over because your refrigerator is not workingThis company is such a fraud that they should be put out of businessAnd after Mr*** kindly calls me on yesterday to ask me what I want, the only thing in the final analysis he was willing to offer was approx$refund back from my payments madeThey can keep the $and add it to all the other $$$$ they have cheated and scammed from customersAnd in the final analysis, I hope that they are one day prepared to be left in the cold like they have so proudly and ungraciously left my husband and I literally in the coldI HAVE TOLD YOU ONCE AND I WILL TELL YOU AGAIN, AND AGAIN, AND AGAINDO NOT DO BUSINESS WITH THIS COMPANYIF YOU DO, YOU WILL REGRET IT!!! TRUST ME, I DO!!!
Regards,
*** ***

We apologize for this experienceWe have already credit back the customers credit card

THe customer was emailed and informed that their check was mailed, we did mailed it on 12/11/to the customers address, please allow some time , being that it is the busiest season for all mail carrier providers.Check #*** in the amount of has been mailed, an we ask as soon a s it is received that the customer update the Revdex.com and SHW

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is just so sad that it had to come to this point before someone decided to respond
Regards,
*** ***

Hello, according to our records reimbursement checks were sent to the customer one on 1/and one on 2/We sent them to the address on the reimbursement form that the customer filled outAs of now they haven't been cashedWe have stopped payment on them and issued a credit back to the credit
card she paid with for both claims in the amount of $in order to expedite the situationPlease allow 1-days for the credit to postWe apologize for the inconvenience

On 03/26/the customer placed a complaint for their refrigerator,we sent an email to the customer on the same day to state that the phone numberthey provided was not working. The customergot in touch with us on 03/30/to finalize the claim. A technician had already been assigned
on03/26/2015, they could not reach the customer to set up an appointment. We did email the customer the technicianinformation on 03/30/for them to expedite the appointment process as well.The technician did go out to the customers’ home, but, wedid not get the diagnosis from *** Home Improvements until 04/17/ Our protocol is to get the diagnosisand send it to the review department, they did offer the customer whichis the cap on the first days of coverage.Select Home Warranty did advise the customer that we wouldcover that amount they may use the toward a repair or replacement of therefrigerator. See Below:Select’s LiabilityDimensions, Brand and Color, LimitsSelectwill not be responsible for matching a system or appliance’s color, brand, ordimensions and only is responsible for repairing and/or replacing systems orappliances of similar capacity and efficiencyThe following guidelines will beimplemented to provide a repair/replacement allowanceFor heating or coolingequipment(hvac), in the first three months of coverage a $500repair/replacement allowance will be paid to the customerThisrepair/replacement allowance will increase to $after the first threemonths of coverageFor appliances, plumbing and electrical (non-heating orcooling) in the first three months a $repair/replacement allowance will bepaid to the customer. Select Home Warranty has fulfilled its contractualobligation to the customer and have offered the max amount that the customer isentitled to for the claim

Please provide a policy numberWe do not see a policy with this name or email address in our system

Please make sure to have the contractor contact our office and provide us with a diagnosis prior to completing repairs so that we may review the diagnosis and provide the technician with any additional information

Complaint: ***
I am rejecting this response because:I submitted my claims before my policy was expiredI was
also told that my policy was extended until July, so no, my policy is not expired yetYour contract contradicts itself, (it states only the living area is covered, but yet you cover the garage door opener) and like I mentioned that if your contract had been sent to me to be signed like it should have, I would have immediately asked for a refund upon reading.
Regards,
*** ***

We did speak to the customer and explain the policyHeat ex changers are not a covered issuePlease see section of the terms This Agreement does NOT cover solar heating systems or the components thereofThis Agreement does NOT cover any portable heating units or zone systems
or wall units or components thereofThis Agreement does NOT cover fireplaces or heat lamps or the components thereofThis Agreement does NOT cover radiant heating systems built into walls, ceilings or floorsThis Agreement does NOT cover the following list of modules, components and parts relating to the heating system: (i) air cleaners; (ii) humidifiers; ; (iii) clocks and timers; (iv) flues; (v) flue baffles; (vi) damper motors; (vii) wiring; (viii) fire box; (ix) coils; ; (x) heat exchanger; (xi) piping; (xii) geothermal heating/cooling units; (xiii) water piping; (xiv) valves; and (xv) clogged lines

The customer has already canceled and we have mailed a full refund to the customerCheck number ***

Complaint: ***
I am rejecting this response because: I was told by *** *** in the Billing Dept that a FULL refund of $would be issued I was NEVER told about a $cancellation fee or that I would be charged for one month of service (which would've been my waiting period anyway - thus paying for a month that cannot even be used) This was a policy I could never use after attempting to file two claims Edward Johnson was also EXTREMELY rude when I spoke to him the other day and completely unresponsive to my claim
Regards,
*** ***