Select Home Warranty

I am rejecting this response because:After the phone call was made to inform them of the problem, the first statement was it had to breakdown completely.Then told it has be be a malfunctionWell there was a malfunctionThen once we made several calls and went up the chain of leadership, to get us off the phone they immediate said will just send you your prorated dollars backWhich have yet been receivedSo basically they will take your $$ for a year and not give you anything but if you have a issue, they will throw a few bucks your way and say not our problemquickest call and then answer was "fine will send you part of your money back"This is a total scam, the consumer complaint and blogs all show this company never replaces, repairs or even comes to check the situation.They even stated there competitor had many more complaints then them when I asked about it. This is some guy sitting back and taking peoples money and not having to do anything for it, except being rude to folks when they call to complain. Just sad that business like this can existAnd the worst taking advantage of year old people.And a side note to there response to you, was a little different to me.Basically told me "I need to learn how to read or get someone to read it to me being I am so old"

We did speak to the customer and authorized an additional $towards his refund A check will be sentPlease allow 7-days to arrive

Select Home Warranty would like to clear up any confusion, we do apologize for the information you were given from a trainee.Check #*** - was mailed on 11/13/the check was drafted on 11/10/2015, we ask that you please allow -business days to receive in the mail, if you do not have the
check by next Monday,please contact us immediately

Select Home Warranty has sent the cusotmer a reimbursement form, we are waiting to receive it back, then we will issue a check

The issue is with the shingles and this is not covered

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you for your helpThe issue has been resolvedSelect home warranty fixed it the next day

We did speak with the customer and have explained to her that she has been reimbursed according to the policy termsWe are under no obligation to install a programmable thermostat. Please see section "Dimensions, Brand and Color, LimitsSelect will not be responsible for matching
a system or appliance’s color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency."

The customer requested to cancel their contract with our company on 6/22/The customer was only charged for months of coverage which was up to June 10th since they first purchased their contract on Feb 10thThe customer has already been provided with their refund information and as soon as
their check is issued it will be mailed outNo additional funds are due at this timeThe customers contract has been cancelled per section of their warranty

The customer wa approved for the parts only for the hard start kit and capacitor, for the total amount of 85.00, the customers responsibility is 100.00.we have a signed reimbursement form and have issued the check to the customer for the amount of

We spoke with customer and for the inconvenience she experienced we have credited her card $for her claimsThis creidt can take 1-business days to post to the credit card statement

Select Home Warranty contacted the customer and returned all of the customers calls, we were not able to get in touch with *** Plumbing and once we did that was the statement *** made, on a recorded call We do understand that the customer does not agree with the diagnosis that the technician gave us, but he was very thorough and concise about every conversation he had withthe customer and how he should proceed If he was not at the site or could not recall what happened, how was he able to included the part that the customers boyfriend was there as well as the issuewith the tub spout and the shower spout were connected back to back which made the actual repair harder than it needed to be, also that there would be quite a bit of cosmetic damage.Select Home Warranty has spoken to the customer on many occasions and advised them that due to a statement from the technician and the damage that coincides with corrosion, we areunable to move forward with the claim. We have explained to the customer that the pipe, in technicians professional opinion was cause by corrosion that slowly ate away at the pipe that caused it to bust open , wear and tear over time would have been a smaller leak that would have become bigger over time.The customer is more than welcome to contact us to discuss the matter further, we have listened to the recorded conversation and the original diagnosis we received and they do coincide that this wascaused by corrosion, which falls out side of the scope of coverage

We do owe the customer $, we have reached out to the customer and are waiting for a call backThe customer may call mr avi at *** *** for help with this reimbursement We have already left the customer a few messages and have not heard back

The customer placed an ac claim and has been approved for the policy limit without having maintenance recordsPlease see section of the terms.You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect
reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00If the customer can send over maintenance records they will be eligible for more reimbursement

The customer placed a claim for a zoned system heating unitWe explined that zoned systems are not covered Please see section of the terms This Agreement does NOT cover solar heating systems or the components thereofThis Agreement does NOT cover any portable heating units or zone systems
or wall units or components thereofThe customer requested to cancel because of thisIn a effort to retain the customer we offered $towards the non covered claim if the customer did not cancelThe customer decided to cancel We did offer to go above the policy terms for the customerThe customer decided to cancelThere are no funds due at this timeThe customer has already been sent a refund check for the policy

"The customer stated that they should have contacted us first before they replaced the unit." I did not admit this statement but I did claim to understand the language in their Policy I lost all heat and hot water and this was an emergency I had a technician service the boiler and start replacing it then contacted the warranty company day (hours) later reporting the problem In an emergency situation like this, we needed to get the problem resolved quickly and based on my previous interactions with Select Home Warranty, I did not have time to call companies and get no answer again
The Customer Service and Management Team at SHW are not accommodating or helpful They are not willing to work with their clients or provide a good service

We went ahead and removed the customer from our systemThey should no longer be receiving any phone calls or emails from us

Per the claims determination only $is being approved for the customers claimIf they have any questions regarding that determination they can contact our office and speak with a claims or retention managerNo additional funds due at this time

The customer has already been informed that they were approved for $towards the replacement unitThat is the maximum approval for their claim

The customer claim has already been approved according to the policy termsThe terms of the agreement does not cover installationPlease see section of the terms "This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals,
displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures."

The customers' check was originally mailed out on Friday, June 12, at this point our relationship has ended with the customer we will make sure they receive their check.The customer was sent two emails one on May that states the refund process can take up to days the second was to state that
the check had been mailed, please acknowledge copies of both