Select Home Warranty

The customer has requested to cancel and Select Home Warranty has agreed to waive the cancellation fee, a check will be mailed on Thursday, February

Complaint: ***
I am rejecting this response because: I was told this check was sent on 2/when I talked to them last weekI think they may be lying againI should have received it by 1/which was within
the days that they promised it would be sentUnless they have proof it was sent I won't believe what they sayEvery time I call they tell me a different date.Regards, *** ***
Regards,
*** ***

The customer was approved for the maximum allowance on their current claim for $The customer agreed to that amount and has already signed their reimbursement formAs soon as their check is issued it will be mailed out

We spoke with the customer and have a approved $towards the claim

Unfortunately, this customer is not eligible for a full refundThe customer filed a claim with our office and a contractor was dispatched to their home to obtain a diagnosisPer the diagnosis received from the contractor the customers claim was denied as sealed systems are not covered under our
contractWe were not previously made aware that the customer had a sealed system and were only informed once the contractor went out to the customers homeSince services were received and the customer is past the day period they are no longer eligible for a full refundHowever, we did go ahead and waive the customers cancellation fee which is normally $charge

The customer has been refunded according to the policy termsWe have gone above the policy terms and have waived the $cancellation feeBelow is the breakdown. UsedMonths @ $per Month = $389.57; Subtracted from original payment of $424.98; Totals a Refund of $

I am rejecting this response because:
Once again Select Home Warranty is not getting the facts straightIn their response they are saying they were experiencing problems with their phones on Memorial Day the 29thIf you would look at the calendar Memorial Day was on the 25th

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to let the public know of the poor business practices of this company in any way possibleYou have to pay good money for a service and then never receive any resolution to a problem you submitAll I ever got from the company was a run aroundAfter the second time of submitting a claim and getting the same run around I figured it was time to cancel and get what ever money back that I could
Regards,
*** ***

Just want to thank Revdex.comMy complaint has been resolved.Thanks again

Complaint: ***
I am rejecting this response because: I contacted Select Home Warranty to follregarding the issueI was never able to speak with someone who knew what to do regarding the issueI was always
promised a call back (which I never received from the persons who were to call me back)I called to cancel the policy and the person I spoke with "started the process" of the cancellationThe representative assured me that someone would call me back in hoursI still have not received a callA rep called my house and spoke with my fatherHe was very upset that I had made a complaint with the Revdex.comHe acknowledged that *** Appliances had not done what they were suppose toI finally got a call from ***'s and I had an appointment scheduled for Tuesday, April 12, I received a follcall from Select saying that they were confirming my service claim on a microwaveWhen I informed the rep that it was a refrigerator and not a microwave, he asked did I put in a claim for bothThe rep offered me an extension of my contract which was already a year plus three free months (and he only had record of a year)He then offered me a free service fee fr my next claimA customer care advocate called to confirm this, but I was alarmed that after all this time this company still is getting mixed up on thingsIt seems like a scam! I received a call on this morning saying that they would not be able to come because the wrong part was sent by SamsungI find this hard to believe and it has been almost a month and my refrigerator is still not repairedI would like a full refund of the amount that I paid for the home warranty through Select and they can cancel this service issueI will get it repaired myself, but I do want a FULL refund of the amount of the contract.
Regards,
*** ***

We have sent the reimbursement agreement to email address *** at 07/25/04:PMPlease check you spam folderIf you have not received please call mr avi at 855-xmon-fri 9-est and we can send it again

We do apologize for having the date wrong, but it was Memorial Day, which was a Monday and our rep did call the customer back once the phones were back up, we listened to the call where he apologized and explained to the customer that they were disconnected If the customer would like to resolve the matter we are more than willing but they have to be willing to compromise and not want to chastise a representative who was only doing his job and apologized numerous time for the issues with the phone

Select Home Warranty has refunded the customer as of 12/5/directly to their credit card, the customer as per the Terms of Agreement is entitled to a Pro-rated refund

The customer claim was denied due to a Freon issueFreon issue are not covered under the policy. The customer does not have an active policy with usthe customers policy expired in October of

Complaint: ***
I am rejecting this response because: That is not what I was told by the sales rep who sold me
the warrantyHe never told me that they would prorate the year of the applianceI asked r u guys like the warrant that I have nowThat if a item breaks down y'll Would repair or replace itHe said yesSo I canceled my warranty w total protection and signed up w this company that scams customers out of thier moneyIf I would of been told by tbe sales rep or read it on the website thst is advertising their warrantyI would of never signed upWhat person in their right mind would do thatI also have the same warranty thru phone company that if my tv breaks down they have repaired it and also replaced the tv w a new oneBut this company says they do butThey don'tI asked for my initial set up few of and all they want to give me is They can shove it I want what is right
Regards,
*** ***

Select Home Warranty has been in contact with the customer since 7/17/and we are working with them to resolve the claim

We have processed a full refund for the customera check should arrive in 14-days

Please see attached copy of the customers signed warranty agreementThe customer has been informed that their claim was denied as leaks are not covered under their warranty agreementPlease refer to section on the customers signed warranty agreement: Water HeaterThis Agreement
covers all modules, components and parts of the water heater necessary to the functionality of the water heater(i)Control board (ii) thermostats (iii) gas valves (iv) burner assembly(v) heating elements(vi)pressure switches(vii)thermocouple(viii)ignition module(ix) and igniter Excluded:solar or tankless water heating systems,leaks and pumps.This customer is not eligible for a full refund as refunds are issued within the first days of purchaseif the customer wishes to cancel their agreement we can have their request processed per section No additional funds due at this time

Select Home Warranty advised the customer that the part is under manufacturer's Warranty, and that is why we would not cover the claim, it is covered by the manufacturer adn therefore we would no be covering the labor, as we warranty repairs on systems not to cover the labor costs if the part
is covered for free

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
You can send it to the address on file, *** * *** ** *** ** *** I'm not sure why I didn't get it however I never received it. Thank you for sending it out, and for responding to this. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***