Select Home Warranty

I put in a Complaint back in October or NovemberI received an email saying that the company was going to make me whole but they did notThey also kept taking the money out of my credit cardThe total amount due me is $total.I checked my credit card an nothing has been refunded to me in the complaintI think they dropped the ballPlus now interest has been tack on my credit card for this money.Please get back to me concerning this matter

The customers full refund is currently being processed for issuanceAs soon as the check is issued we will have it mailed out to the customers address as requested

we have already approved the customer as per the policy terms and have even increased the reimbursementWe will process a prorated refund to the customer and waive the cancellation fee

Please review the following as it is stated in our policy.See Below: Select’s OptionSelect shall have the sole and exclusive option to:(i) Select the Independent Service Technician to perform repair services;(ii) In the event a covered system or appliance is deemed irreparable or it is not cost effective to repair, Select may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced;(iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or applianceSelect is not responsible for installationThe cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;(iv) Select the manufacturer, make and model of any replacement parts used in the repair of the defective system or appliance; and(v) Obtain a second opinion with regard to the cost of replacement without any additional cost to You. These terms are listed in the policy that the customer had read and agreed to when they signed, initialed, and returned the policy

Complaint: ***
I am rejecting this response because these people are crooks. I don't have the time to consider to persue this, but want to make sure no one else gets caught in their con gameThis business is a con artist
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as it follows the intent as written (e.gfull refund of $395, check sent to me)
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was strong armed into accepting the agreement. The SHW representative who contacted
me was extremely rude, condescending, snarky, and arrogant. When I expressed my frustration as to the length of time it took to get a decision on anything his direct quote was "now that I've listened to your sob story, this is what we'll do for you" and then proceeded to tell me that he would cancel the policy and refund my purchase price "less the $paid to the HVAC repairman" who was assigned to my claim from miles away and charged an additional $in mileage fees to not complete the job he was tasked with and refused to travel the miles again to finish the repair he started. I told the SHW representative that I didn't feel I should be responsible to pay for shoddy work performed by a contractor not of my choosing and which was not completed. The SHW representative then said I had no other choice than to either accept their discounted refund or to sue them, a fact he quickly pointed out would be costly to me. Lastly, I was promised a refund to my debit card within 2-days. The response sent to the Revdex.com stated a check in 7-days. Either way, it is now days later and I have neither a check nor a direct deposit refund so SHW is still not performing according to their promises. Therefore, I do not accept their resolution as adequate
Regards,
Jill Smith

The customer was refunded on 12/31/as per the Terms of Agreement, we charged month and a cancellation fee, the customer is not due any additional money at this time

Complaint: ***
I am rejecting this response because: I will accept this response once you tell me in writing that I will be receiving a check for $that was already verbally promised to me
Regards,
*** ***

The customer requested to cancel their contract on 3/29/Their refund for their cancellation is currently being processed

Select Home Warranty is mailing a refund check to the customer as of 2/16/

The customer had renewed and we stated that the customer would be in the first days of the policy guidelines, which put them at the cap of for the claim, the customer did not agree with our resolution and stated that they wanted to cancel, the customer placed the claims days after they renewed and we provided three months of service.The customer has been refunded per the policy guideline at this time

Select Home Warranty has reached out to the customer and has reached an agreement of 125.00, the customer will be sent a reimbursement form and once we receive it a check will be issued immediately

On July 1, customer *** *** placed a claim for herWasher, Miss *** did get her own technician and sent in her invoice for reimbursement. We sent Miss *** a check for the washer repair on 8/8/in the amount of 311.00.On July 1, Miss *** also put in a claim for the A/C
unit,the invoice that was sent in stated that the unit needed maintenance i.e., coil cleaning, which our policy does not cover. As a courtesy we refunded Miss ***’ service call fee in the amount of and issued the check on 8/8/2014.Miss *** called Select Home Warranty on 9/5/to informus that she had more work done to the unit, we advised to send in the invoice for review. The invoice from Miss ***’ technician stated that Freon was added to unit, we explained per our Terms & Conditions we would not be able to cover the Freon.See Below:6.3.6. Air Conditioning (Central)ThisAgreement covers the primary floor air conditioning unit of the covered homeonly, provided that the air conditioning unit does not exceed a five (5) toncapacityThis Agreement covers the following air conditioning components: (i)motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall orportable air conditioning unitsThis Agreement does NOT cover (i) air filters;(ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propaneair condition systems; (vi) air filtration systems; (vii) humidifiers; (viii)registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii)pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks;(xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and(xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak. Select Home Warranty has honored our contractual obligation to Miss *** *** and have reimbursed her in a timely manner.We would be more than happy to assist Miss *** further

Select Home Warranty had already received a cancellation request form the customer on 12/14/Select Home Warranty did issue a refund in the amount of for less the months of coverage and we did waive the cancellation fee, which the customer did agree to the pro-rated amount in her
email request

Complaint: ***
I am rejecting this response because: I have yet to get a refundI would like for the Revdex.com to contact *** *** *** who did the diagnosis and service to get an explanationHis number is ***There was no short to the groundScam!
Regards,
*** ***

The customer has a valve issue with the heating system The policy does not cover valvesWe have explained this to the customer. Please see section of the terms."This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures."We have already covered other parts for this item that were covered under the terms

The customer has been advised that Select Home Warranty will be refunding their account as they have requested,per the Terms of Agreement

Complaint:***
I am rejecting this
response because: Cancelation prorate monthly charge $per month, Select Home charged me $65 per month; processing fee $50, Select charge me $For this they should have charged me $268.19, but they charged me $530. Over charged me $for doing nothing (see below)
In months, Select delayed sending technician each every time, rejected technician's estimates and preceedings to repairs each every time, end up they asked me to find technicains by my own and paid by my own and I paid over $for dish washer repaire, replacement and ranger repairs, they refunded me only $total, and now they grabed this $back when I canceled the poilcy; Select delayed call back or never called back each every time for no reason, no explaination but yellowing, interogating and blaming me or technicians.In months, I did not get any services nor help from them but endup paid them monthly charges and fees of $I got nothing but no-hope, enduring, suffering, mad and angary.For all above, I request a full refund of $1869.99. I have to find a way to justify payment by my own of over $on top of this $I have to find a way to justify the time wasted, usage lost due to Select's acts where I could have other choices of home warrantySend me full refund ASAP!!!
Regards,
*** ***

Select Home Warranty will contact the customer in order to go over how we calculate the pricing for a unit that is over years old