Select Home Warranty

We do owe the customer $, we have reached out to the customer and are waiting for a call backThe customer may call mr avi at *** *** for help with this reimbursement

The refund was put through on march the refund was rejected as we no longer take *** and that is what the customer paid withWe are sending a check for the refund amount

The customers claim determination was made per section of their warranty agreement: Select's OptionSelect shall have the sole and exclusive option to:(iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or applianceSelect is not responsible for installationThe cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced; The maximum approved allowance is $towards the customers claimNo additional funds due at this time

We have not received any money or correspondence from the company at allWe are not comfortable saying we are satisfied or ok with closing caseIt is not resolvedCompany did not do what they promised to doIt's exceeded to 7-days

Mr *** spoke with the customer and they agreed to be reimbursed $towards their claimAs soon as we receive the signed reimbursement form we will go ahead and issue the customer a check and have it mailed out right away

Complaint: ***
I am rejecting this response because: In my case and others on this siteI could not possibly have years worth of records and is not legally possible for me to attain these documents with someone else's name on themI had the home inspected before move in I have documentation of the inspection and everything was in working orderI can have the previous owner/ broker write a letter and notorize as wellWhat this reply failed to do was produce the entire statementThe statement aforementioned in the contract was that the Warranty owner needs to maintain annual recordsNot go back and get recordsThis is merely selects attempt to inject implications not laid out in the contract.
Regards,
*** ***

Thec utomer placed a calim for a leaking water heaterWater heater leaks are not covered under the terms please see section of the terms This Agreement does NOT cover solar or tankless water heating systems or the components thereofThis Agreement does NOT cover the following list of
modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps We have waived all cancellation fees and credits back a full refund to the customer credit card

Complaint: ***
I am rejecting this response because: The business contacted me stating they did not handle the situation according to their guidelinesThey also agreed they did not handle my claim
appropriately, However, they could only refund me a reduced amount of $instead of the $
Regards,
*** ***

Complaint: ***
I am rejecting this response because I was no given a full
refundI was very dissatisfied with how they did not live up to my expectations based on the phone pitch I received when I purchased the productOne purchased a extensive contest with every stipulation possible followed Thai I did not agree withI expect a full refund as their services were never used.
Regards,
*** *** ***

We have been trying to reach the customer for a few days and have not had a responseThe customer can reach out to Mr*** at *** *** for help with this matter

A contractor has been assigned to the customers claimThey should be calling shortly to schedule an appointmentBelow is their information: *** ** ***
***

Complaint: ***
I am rejecting this response because: I jave ace not heard from Select Home WarrantyI have not heard from any technicianI tried to call and email to follow up to see if
this had been addressed, and my phone call was unanswered, and my multiple emails have remained unanswered.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

A technician has been hired for the customers claimThe technician will be calling them shortly to schedule an appointmentNo additional funds due at this time

Select Home Warranty advised the cusotmer that per the Terms of Agreement there is a cap on pool coverage within the first months of coverage.All of this information was outlined under Optional Coverage in the Terms of Agreement, which the customer signed and initialed.See Below:
Dimensions, Brand and Color, LimitsSelect will not be responsible for matching a system or appliance’s color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiencyThe following guidelines will be implemented to provide a repair/replacement allowanceFor heating or cooling equipment(hvac), in the first three months of coverage a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageFor appliances, plumbing and electrical (non-heating or cooling) in the first three months a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageFor additional coverage options in the first three months a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverage

Complaint: ***
I am rejecting this response because:I did get refund but I expect compensation as due to cancellation I had to get independent contractor to fix my ice maker problemThat cost me $500, so I expect the home warranty cover some portion of it as they did not do what they supposed to do and rejected my claim with no basis resulting in huge costs for me
Regards,
*** ***

We have already approved the customer for the p[policy limit for these claimThe last we spoke they were going to let us know if they want the reimbursement or to cancel

Complaint: ***
I am rejecting this response because: as of today I have not received the promised refundMr*** at Select Warranty said I would get the check in 2-daysIt has been days
When I get the check I will accept their responseBut as of now I want to keep the complaint open until the desired resolution is receivedthank you
Regards,
*** ***

We did speak with the customer and are mailing the refund check

We are understanding of the customers situation however leaks on water heaters are still not a covered itemWe have already gone above the policy terms by refunding the last payment a full refund is not due