Select Home Warranty

The customer had a dishwasher issueWe did approve the customer for the replacement partsThe customer requested to cancelThe customer is a monthly paying customer so there is no pro rated refund dueHowever as a good will gesture we have refunded the last months payment

At the present time we are undergoing major changes within our departmentsAs of the next few weeks a lot of the customers dispatching/contractor concerns will be resolved as we have significantly increased our contractor databaseIn addition, customers going forward will have the ability to locate where their contractor is (i.e en route to customers homes)We are a undergoing significant changes within our company over the course of the next few weeks and we hope to address all of the customers concerns going forwardWith respects to the customers reimbursement a check has already been issued and mailed out on 2/1/and they should be receiving it any day now

I am rejecting this response because: warranty coverage began when they started taking money out of my checking account on a monthly basis They did so on 7/2, 8/2, 9/and on 10/ Meaning: coverage began on 6/Their repeated (and reported) attempts to deny coverage under their purported contracts is well known
R

Complaint: ***
I am rejecting this response because:
I have spoken with and sent them numerous emails, to no availMy next points of contact will be ** *** *** office of *** Complaints and the *** *** *** for deceptive business practice.I will no longer contact Select Home Warranty because I gave them no fewer than ten opportunities to resolve this matterThe only was SHW can resolve this matter amicably is by reimbursing me the $I am owed
Regards,
*** ***

The customer has been issued a refund directly back tot heir credit card as of 06/02/

We did speak to the customer and helped with a reimbursement

Complaint: ***
I am rejecting this response because:I am still receiving calls from the companyIf my information has been removed then why am I still receiving calls? I need my information to be removed
Regards,
*** ***

Select Home Warranty secured a technician for the customer and they did go to the home, they stated they needed to order the heating element, during that time, the customer proceeded to callthe technician and was rude tot them.The technician stated that they would not be going back to the customers
home and will not finish the job, they have been working with us for years and we have never had an issue with them.The cusotmer was informed that they would have to secure their own technician at this time and we will move forward from that point

Select Home Warranty has been in contact with the customer and the local news the customer had contact us and explained that per the policy the customer in only entitled to the which the maximum amount allowed for the first days

Select Home Warranty has mailed the check out to: *** *** *t*** ** *** Please confirm if it has been received as yet

I have just received the refund from Select

THe customer was contacted and advised that we would be covering up to in repairs, as we requested maintenance records that the customer was not able to provide a this time

We received documentation on 6/5/for the claims managers/authorizations department to reviewAt that time the customer was informed that they need to wait a minimum of 24-hours in order to review this claimThe customer was informed on 6/7/(which was not even a full hours that the claim was still in review and should receive a call by 6/8/the latest)The customer then proceeded with the claim on their own and on 6/8/advised us that the repairs were already completed without authorizationThe claim was subsequently deniedThe customer then requested to cancel their contract on 6/9/at which point the cancellation was processedThe customer received a refund of their May installment on 6/12/No additional funds are due at this time

I have not receive single phone call, VM, or email from this company during the month of Aug, this statement is not true.I am available to further discuss this issue with them on the phone, business can contact me at the cell phone number that they have on file if they would like to resolve this issue!

Complaint: ***
I am rejecting this response because: I will take the but I want a refund on my contract with this company.they lie and very dishonest company.I want them out of business .I no longer want them as my home warranty company I want out of my year contract also.I found a honest company who is honest and mailed me what is covered and what is not.select never did that.so *** needs to contact me at *** ** ***.I am done with this company I spent too much $$$$ out of pocket and no damn help from this crappy company.thank you for all your help.have a great weekend
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I cancelled the policy long before you indicated I called in to cancel the policy a little after 30d I was told by a supervisor employed by you company I would receive a full refund of $which is what you issued the check for Only after I started filing for my money back through my CC company did you change the amount due to me I only started initiating the disputes because I had to call two or three times for my refund Now you are saying I owe you a dispute fee The dispute fee should be charged to your company not the customer because of the following reason: If I would have filed for my additional $I would have received that in full as well because my dispute was valid Based on my experience and conversations had with your customer call center information had been provided to me that I was due the full refund The $you indicate that is a "full refund" is not Please make the situation good by honoring your initial agreement
Regards,
*** ***

The customers issue falls outside of coverageThere is nothing more we can do at this time

Select Home Warranty has advised the customer that we do not cover any repairs/replacements that have any rust or corrosion on it.See Below:This Agreement does not cover any systems or appliances that have had previous repair or that require repair ment as a result of improper installation,
previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or applianceYou are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $For example: heating and a/c systems require periodic cleaning and/ ment of filters and cleaning of evaporator and condenser coilsWater heaters require periodic flushingThis policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures

The customers $reimbursement check is being printed and mailed out Monday morningThey should have it by next weekNo additional funds due at this time

Mr*** spoke with the customer and they were offered $towards their pool pumpCustomer accepted that amountAs soon as we receive their signed reimbursement form we will process the check and mail it out right away