Select Home Warranty

Select Home Warranty has sent the customers claim for re-review and will have a Manger contact the customer on Monday, March

check #*** has already been mailedPlease allow 7- days for it to arrive

I am rejecting this response because: Although they are correct that they sent the emails; to date I have not received a refund

We did speak with the customer and have approved her for $reimbursement towards the claim

Select Home Warranty has beein in contact with the home owner and have come to an agreement

We spoke with the customer and approved the reimbursement

Customer was informed that freon is not covered in their contractSince the customer purchased their warranty in August they are no longer eligible for a full refundPlease refer to section 13.2: Cancellation by YouYou may cancel this Agreement within thirty (30) days from the
Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home service contract. Since the customer requested to cancel after the first days their contract will be cancelled per the above terms

Complaint: ***
I am rejecting this
response because when Mr ***, from Select Home Warranty called me, I specifically asked for a refund of my premium and he said it would be pro-rated. I would accept a full return of my premium payment as a full resolution of this issue
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We did speak with the customer and gave them free service call for the issues they have had

We did speak to the customer and explained the refund amount according to the terms of the policy

I am rejecting this response because: The service manager Mr *** *** does not want to discussthis matter and work out a resolve. His telephone # is ###-###-#### Regards,

We did have an issue getting a technician to the customers houseWe did speak to the customer and have offered a free service call and a cash reimbursement as a good willthey may also get a full refund if they choose tooThey will get back to us

The customer filed claims with our office on 7/23/When filing these claims the customer stated that the issues began on 7/18/Per section of the warranty the customer must report all claims within days of noticing the issues: Non-Emergency ClaimsTo make a claim for repair
you must contact Select within days following discovery of the malfunctioning and/or inoperability of the system or applianceThe independent Service Technician will be instructed to provide repair ment of the appliance or system within two (2) days during business hours and four(4) days on weekends and holidays following submission of the claimIf covered by this agreement, the system and/or appliance repaired d will be paid for by Select within a reasonable time following submission of the claimSelect will not be liable for any delay in the repair of the inoperable appliance or system In addition, per the inspection report received from this customer all units need to be upgraded in order to be up to codeWe do not cover upgrades in our contractWith respects to the customers roof claimFlat roofs are not covered

The customers contract was cancelled per section of their signed agreementBelow is a breakdown of their refund: Charged Months @ $per Month = $733.32; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of
$1,099.98; Totals a Refund of $31.66.The customers refund check #*** has already been issued and mailed outNo additional funds due at this time

check number *** has already been mailed

Mr *** is attempting to get in touch with the customerHe called and left a message as well as sent the customer an e-mailPlease contact our office and speak with Mr***

The cutomer is not sue this amountThey have been approved for the parts coverage of $and the install is not covered under the termsWe have already sent a reimbursement form for the approved amount

The customers reimbursement check has already been mailed

Select Home Warranty has just received the customer's invoice and will be sending the reimbursement form for the amount of which is the maximum amount for the payout on the pool