Select Home Warranty

The full refund amount is $

The customer was already refunded on 12/31/back their credit card

The customer has been informed that vents/range hood are not covered under their warranty agreement.Please refer to section The customer stated that the vent over the stove is not working which is the range hoodThat is excluded from the customers agreement. Oven/Range/Stove Top
This Agreement covers all modules, components and parts of the gas or electric oven, range and stove top necessary to the functionality of the oven, range and/or stove top.(i) Burners (ii) control boards (iii)thermostats (iv) broilers (v) temp controls (vi) heating elements (vii) igniter (viii) ignition module (ix) spark ignitersExcluded: (i) range hood; With respects to the customers A/C unit, the customer was informed that they had $left on their allowance as they have already been reimbursed in January for their A/C System ClaimNo additional funds due at this time If the customer wishes to proceed with cancelling their contract we can proceed per section of their warrantyPlease confirm if you wish to cancel your contract

We spoke to the customer todayWe agreed to help the customer with their situation by sending a check for $the check number is the check will be mailed today and can take 5-days to arrive

Select Home Warranty advised all of their customers that we are not there personally to see the issues that are occurring to a customers unit, we have to rely on the Technicians report.We were originally advised that the customer had a freon and as part of the Terms of Agreement, freon is a non-covered issueThen we find that there are parts of the unit that need to be replaced, again we are not an insurance company, we provide a warranty on mechanical components of the unit and those parts that are in need of replacement are a total cost of 250.00, which we will cover

Select Home Warranty is unable to proceed with covering the claim for the customer as we only warranty the pump not the repair or replacement of the systemWe are in possession of the invoice form the contractor which states the system needed to be replaced

The diagnosis from the contractor came back as a Freon leakaccording to the policy Freon and Freon leaks are not coveredPlease see section 6.3.6. This Agreement does NOT cover window, wall or zone systems or portable air conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak. At this point there is nothing more we can do

The customers reimbursement form has been sent to the customer on 6/14/17, 8/1/17, 8/2/17, 8/10/and 8/14/Please check your spam/junk folder as it was sent directly therePlease also note that these forms were sent to the email address on file which is ***If you would like
us to have the form sent elsewhere please let us knowIf you however wish to proceed with cancelling your contract it will be processed per section of your warranty

We do apologize and have removed the customer from all marketing lists

We have already given a refund to the credit card we have on file that paid for the policyWe have waived the cancellation fee and did not deduct claims pad out from the refund amount

We did peak with the customer and helped settle the technician issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer purchased a policy on 6/10/2013, on a monthly basis for a month period, the customer then renewed in June of at the same rate for the same month period.In September of the customer card came back declined as the customers credit card expired on 08/2014, we notified
customer and did not hear fromt hem until January of 2015.We did inform the customer that his policy has lapsed since September of and would have to sign up with us again as we have not received any payments in months, which is a breach of contract.The customer has been advised that he may signe up as a new customer at this time, unfortunately we are not able to accept a claim due to lapse in policy

The customer was given a copy of the Terms of the Agreement, which clearly states that LEAKS are not covered for Hot Water Heaters, if the cusotmer did not agree with the coverage they could have cancelled the policy within the first days, the customer signed, initial and returned the policy stating that they agree to all terms including that leaks pertaining to Hot Water Heaters are not covered

The customer has already been previously informed that slab leaks are not covered under their contractThe customer did request to cancel their contract and they are currently being cancelled per section of their warrantyAs soon as their refund check is issued it will be mailed outNo
additional funds due at this time

This still is not resolved as I have not heard from the company

I am rejecting this response because: The business is claiming that they paid out $to the contractor for an estimate on top of the $that I was required to pay the contractor for coming out for his estimateI contacted the contractor (it is a taped conversation with Darrell ***) and he relayed that he is only allowed to charge a total of $for an estimateHe got the $from me and states he billed Select Home Warranty for the remaining ($55). Select Home Warranty withheld the full $from my refund instead of the remaining $The calculations are incorrectAlso, they have not credited any monies back to my bank account even though the billing department sent me an email entitled "confirmation of refund" days ago

We spoke with the customerAlthough she had a $cap on this repairWe have increased the reimbursement to $We have sent the customer the reimbursement form, Once this is signed and sent back we will mail the check

Complaint: ***
I am rejecting this response because:I called Select Home Warranty on October 8, after their response. I left a message for one of the managers, and they never called me back. I also tried to get a local garage door repair company to come out, but *** *** *** said they would not work with Select Home Warranty. Plus, I had no confidence that if it paid for service myself that Select Home Warranty would reimburse me. They violated my home warranty contract by not getting someone out to look at my garage door within days of my claim. I shouldn't have to pay an extra trip charge because select home warranty couldn't find me a local contractor to fix my garage door. I think their home warranties are a scam, and they are not holding up their contracts. As I previously stated, I want the full amount of the purchase price of my home warranty refunded ($375)
Regards,
*** ***

We did send out a technician for this claimThe customer ac system is working The problem is its not cooling "enough" due to old age and efficiencyThis problem does fall outside of the policy as there is nothing wrong with the conditioner. We did offer to waive the cancellation fee if the
customer wishes to opt out of the policy