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Semper Solaris Construction Inc

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Reviews Semper Solaris Construction Inc

Semper Solaris Construction Inc Reviews (206)

We had a great experience with Semper Solaris and would definitely recommend themWe interviewed and got quotes from several companies and they impressed us from the beginningGenevieve J*** was our sales rep and she was great - very professional, no pressure, super prepared and took time to educate us about solar and answer all of our questionsWe wanted a quality product with a great warranty and after a lot of research and comparisons and a great price offer from Genevieve, we made our final decisionGetting started was easy and all paperwork was done online and they got us going with financing as wellTheir customer service is awesome, John Rwas our rep and Trevor was our PM and they did a great jobJohn was always available to keep us up to date on the process and answer questions, even via text, which was awesome and super convenient for meWe really wanted it to get done by the end of the year and they moved pretty efficientlyWe had one small hiccup with the pool guy not coming on the day they were supposed to (we had a variable pool pump installed through Semper also) but that wasn't Semper's fault and they were apologeticInstallation went well and we are just waiting on the final inspection to turn it on(there was a small typo in the plan that was noticed during the first inspection that needed to be changed, so that delayed it a little unfortunately)We will definitely recommend Semper Solaris to anyone!

-Anela Haveliina Please did an outstanding job as Project coordinator in explaining every detail and ensuring all was understood and accomplished properly
-Why did you choose Semper Solaris? I chose Semper Solaris because the outstanding treatment Anela HavellinaProvided to us during our initial meeting and with all the data and information she provided to us via email to allow us to make a well informed decision
-Why do you like SunPower? The panels are extremely efficient and since we had them installed we only paid $one year and got a credit the next year!!

Semper Solaris completed installation of my Kw residential solar system in weeks
They did a great job, very professional, Their whole team was great, Sales Person Mark Albano was very patient, answered all my questions and gave me a great dealJohn Renteria my Customer Care Officer always kept me advised on current progress and what was to happen nextProject Manager Mark Kravchak was professional and kept to the scheduleMike Lunde handled the tech support, he explained the monitoring system
I would and have recommended them to others, great company and experience

Excellent installation

I would not recommend Semper Solaris for solar as their customer service is horribleThe salesman will say anything but once you sign that contract they stop treating you like a valued customerBe careful about trusting/reading reviews, especially on social media, as they will delete anything negative then block users from posting their experience with the company Company is actively removing negative information about their company to make them seem better than they actually are
I went with Semper based on their online reviews almost all of which were positive As a veteran and family of vets, I liked the idea of a company that works with military/ex-military although this just seems to be a marketing ploy as they didn’t work well with this vetThey heavily advertise as military/veteran oriented but their company values and work ethic are far from anything taught in the military
The salesman was nice and worked with me in getting the system setup and designed Once I signed the contract, the communication from Semper basically stoppedI was assigned a project manager that would not respond to anything I asked a question regarding the placement of panels as they differed from the original layout provided (panels are set under a tree so they get shade for a few extra hours a day)The project manager never respondedAfter not hearing back I contacted the salesman regarding the changeShe stated that she reviewed it with the engineers and the placement wouldn’t change the output of the system (this was a lie as the output from those panels are about 20% less than similarly positioned panels)
The project moved slowly from there with my only contact being an occasional generic email from a random person at Semper that wasn’t specific to my project
At this point I sent complaint regarding the lack of communication to their headquarters staff
After my complaint to HQ I finally received a call to inform me when they were going to be installing (not to schedule a time that worked for me, they just told me when they were coming)Based on the timing and the attitude I got from the representative, I believe I only got this call because of the complaintOtherwise my project might still be sitting around waiting for someone to work on it
Install went okay and the crew got almost everything done the first day One tech did come out the following day to finish up some details He wasn’t able to get the system activated and said he would have to come out the next dayHe never showed up or calledI called customer service to follow up and the representative said they would find out what was going on and call me back They never did Tried to call the project manager but I was never given her contact information Was able to send an email to one of the people that had previously communicated with and she called me back Relayed the information to her and she said she would look into it and call me back She never did call back and the tech never showed up
After a few days of not hearing back from anyone I finally got a call from someone that said the issue was likely as bad invertor and that they would have a tech out to check everything and that they would be bringing a spare invertor Tech showed up and did not bring the replacement inverter (I guess they don’t communicate internally either) He did return and got the invertor installed and the system working
That wasn’t the end of my horrible ordeal working with SemperThe final stage was setting up system monitoring Spent the next weeks trying to get the information so I could set this up I even had the manager of the local branch in the emails but no one ever responded After receiving no response I was able to hunt down a number for the monitoring departmentThe tech informed me that there was an issue with the internet signalI informed them that this was an issue with my ISP and that I had a call in to themHe then informed me that they would send a tech outI asked why they needed to send a tech when the issue was on my endWhen the tech showed up I told him that the issue was with my ISP not them and that I wasn’t sure why he was there He was able to get the monitoring setup for my system
For the cost of solar you would think that the company would try and work with their customer and try to communicate with them I guess once the contract is signed they know they can’t back out so they just ignore their customers and work at your own pace As most solar companies offer panels from the same manufactures the only real difference is customer service You are also stuck with the same company for years since they cover the warranties Everyone should do their research and find a company that ACTUALLY want’s your business and won’t just ignore you once they have your moneySemper’s prices were higher than most competitors and I was hoping this would reflect in better service which they most defiantly do not give

I had a consultation with Mark I*** at Semper SolarisMark was punctual into coming to my home and very politeHe was beyond knowledgeable about the solar world, which put me at such an easeMark made sure to answer my million questions (without getting annoyed ) and provided me with options for solar in my homeI would recommend Semper Solaris for anyone looking to have solar

Had been thinking about going solar for a while now so I called up several solar companies and Semper solaris was one of them, all were okay but at the end I decided to go with Semper Soalris because they were the better company all aroundBob K*** was my sales sales consultant and he explained everything in full detail, he is very knowledgeable and very good at his job, there needs to be more people like him because he actually knows what hes talking about, he will make sure you understand everything and anything that has to do with solar panels and how they work, he takes his job very seriousMy customer care representative and point of contact was Veronica M***, by far she has been the best customer service representative that I have ever delt with, she answered all and any questions or concerns that I had from beginning to end of the whole projectduring the installation process there were a couple of issues with the installation crew but after speaking with Bob and Veronica about it they were able to correct and resolve the problem, so all in all I would definately recommend Semper Solaris to friends, family, and anyone for that matter that's looking to go solar, Semper Solaris is the go to company along with Bob K*** and Veronica M***, they will treat you right!!!

SEMPER SOLARIS I THOUGHT WAS A GOOD COMPANY WHEN I HAD MY PANELS INSTALLEDNOW I DISCOVERED THEY TOOK A SHORT CUT THAT NOW IS CAUSING THE MONITORING SYSTEM TO SEND ME A NOTICES THAT THE PANELS ARE NOT REPORTINGI WAS TOLD BY SEVERAL SOURCES THAT A SUB-PANEL SHOULD HAVE BEEN INSTALLED WITH THE SYSTEM,
I WANT TO ADD SOME PANELS TO MY SYSTEM AND ASK FOR A PRICE AND I'M STILL WAITING FOR A REPLY ( IT'S BEEN A WHILE )IN THE BEGINNING SEMPER SOLARIS HAD GOOD CUSTOMER SERVICE AND NOW NOT SO MUCHNOW WHEN I THINK OF SEMPER SOLARIS I'M STARTING TO PUT THEM I THE SAME CATEGORY AS SEARS, ONCE A GOOD COMPANY
I WOULD LIKE HELP WITH MY SERVICE COMPLAINTS, I FEEL IGNORED WHEN I CONTACT THE COMPANYI HOPE I CAN GET A SOLUTION BEFORE I RIGHT A REVIEW

Recently finished our New roof and Solar system with Semper SolarisAfter having a friend have his solar done by them we decided to get some quotesWorking with Mark I*** we got a quote that was lower than the competition and the product offered was far betterSemper Solaris was even great at moving our install date on short notice to better fit our needsThe install was quick and professional and very cleanThe roof install team led by Cesar A*** was very helpful everyday they were onsiteI would totally recommend this company to friends who are looking to get solar

Great service from beginning to end I hot a quality product also Solar panels and roof came out looking great Team was quick and clean

I had a great experience working with Veronica M*** and semper solarisThe explanations were clear and each part of the jobs were done on a timely mannerVeronica was able to every questions I had

I was skeptable about solar but after speaking with a friend who recommended Semper Solaris I decided to check into it I was immediately impressed with the professionalism of the sales rep "Sergio" who came to the house and show the utmost respect for military and first responders He explained the way solar works and the differences between leasing and buying I chose to lease and was immediately placed on a schedule for production I was contacted by the project manager "Laura" shortly there after and she walked me through each step of the process including communicating the planning, installation, permits, and SCE for turning on the system I literally did nothing but agree to save money each month I am saving roughly $dollars per month and my yearly lease increase is only a few dollars each year This is compared to the SCE raising tier rates each year for the past several years an last year I got hit with a $bill from my even pay plan I cannot express enough gratitude for the way I was treated and the professionalism both Laura and Sergio displayed in this process They deserve a raise in pay

I had looked at customer reviews of other solar companies as well as service provider comparison rankings for It was not necessarySemper Solaris' company name and values resonated customer satisfaction, quality, honesty, business ethics, and integrityHayden visited our home and thoroughly explained the processI was even given cell numbers of the team responsible for my home project...not many businesses do that I would also like to give Laura Vargas much kudos She constantly kept in touch with me, kept me informed, and ensure all my questions were answered
I also referred a friendIt was determined that my friend would not benefit from solar at this time - talk about business ethics! I would hope other companies would do the same but I'm sure there are some who would pressure the consumer Semper Solaris, although a relatively new company, has a solid business model and, in my book, is an industry leader I would use them again if I had to do it all over

We are very pleased with our Semper Solaris installation We had put off the solar decision for several years, believing the cost of panels would continue to come down and the experience of companies installing would go up, and I think that was a valid decision On the basis of reviews, analysis and pricing, we narrowed our choice to three companies we felt we could trust to do the best job at a fair price The final decision came down to the people we’d be working with and Genevieve Johnson was clearly the hardest working and most responsive sales person of the three Trusting that she might represent the attitude of others at Semper, we jumped on board It turned out to be trueGenevieve and John Renteria,our project manager, were on top of every detail, responding quickly and accurately to our many questions, before, during and after installation We were also particular about how the panels would fit on our roof and Semper was professional and flexible in giving us alternative design options to finalize the best plan During the installation, we provided coffee and donuts to the crew each day and got to know them, and they, too were all courteous and professional After weeks of operations, the system has been flawless in operation and we received credits in March, even when we were supposed to be a net userWe highly recommend Semper Solaris

We had a wonderful experience with Semper SolarisEveryone involved was very professional, courteous, and extremely knowledgeableWe were also kept up to date throughout the entire processA+!

My friend *** recommended Semper Solaris to us after his experience with themWe had many different avenues we could of taken but I am happy we went Semper SolarisI had my roof and solar done with them and at first my wife and I were nervous with such a big projectJohn R from Semper Solaris was there the whole time walking us through each phase so we had a peace of mindThe work crews are a good bunch of guys who were hard working and very professionalMy wife and I are extremely happy with the service and product Semper Solaris offersWe usually give 2-kWh back to the gridGoing Solar is a good thing when you can harness free energyThanks John for you helpSemper FI Semper Solaris! BTW my buddy *** received a $check for his recommendation

All around great experience from Genevieve J***’s sale to the final install Ultimately I went with Semper over other companies because they offered the best product with the best warranty, and I like supporting the military while I’m at it!

Anyone interested in going solar should do itSemper Solaris is the company you should choose They were very affordable, professional, friendly, and timelyWe have saved so much going to solarOur knowledgeable salesman chose perfectly the amount of panels we neededStaff all the way through has been really helpfulUnfortunately we are moving but I would say that having solar really helped sell the house Nobody wants to pay the electric companies more than they have toWe are going to put solar panels on our next house and will most definitely be using Semper Solaris again

Salesman Rhami *** was on time courteous and very knowledgeable His honesty was refreshing as he told me it was not going to be cost effective for me to do what I had in mind He spent a lot of time educating me for no sale

We just had the system installed and it went live about a month ago So far so good Not the ideal time of the year to start up but I know the production will pick up in the spring and summer? The crew was very professional and did a great job on the installation Their attention to detail was very good Great follow up from Jim, the project manager, and Laura Vargas, the customer care manager, to be sure that the project was progressing as planned Happy so far!

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