The bills for this address, where not estimated, but they were billed for actual usage There are various factors that can cause your usage to be higher than normal They can include: weather related conditions, number of days in the billing cycle, equipment or appliances and changes in living habitsIf you would like the billing/usage information you may contact 1-800-452-to request that information
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as Duke does what they have promised and apply the appropriate bill credit to the accountIf they fail to follow through with their promises; I reserve to re-open this complaint as well as take additional action Regards, [redacted] ***
We contacted the customer, emailed the required documentation to review and ask the customer to contact us back if there were additional questionsThe issues has been resolved, please let us know if you have additional questions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Regards, Hubert ***
We contacted the customer and spoke to her son due to a language barrierWe discussed what occured and the customers issue has been resolvedThey have electrical service and are satisfied
A field supervisor was contacted on 12/30/concerning the street light repair delay complaintThe underground line was bad and was located under the new sidewalkA construction crew repaired the bad underground line on 1/4/The field supervisor followed up with the customer on 1/5/and confirmed that the street light was working
We have contacted this customer and addressed her concern, and still working with the customer to resolve the issue Please let me know if you have additional questions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I called them and got vmI will call again today Regards, Girish [redacted]
Duke Energy has contacted the customer and left voicemail with contact information The customer has not returned the call Duke Energy will mail a letter to the customer acknowledging receipt of their concern and contact information
I am rejecting this response because: Duke Energy was aware that I had concerns that the $charge they stated was due was incorrectI requested additional details related to this charge, specifically an explaination of why there was a balance on the account after it had been paid in fullEven after requesting this information, it was ever received by meAt no time after I expressed my concern to Duke Energy regarding the $charge did they attempt to follow upInstead, they chose to refer my account to a collection agency and I now have a derogatory entry on my credit reportIn my view, it is unacceptable to refer an account to collections when a customer has requested additional documentation to justify additional charges on a closed accountI have paid the outstanding balance even though I still question the validity of the charge and simply request the derogatory entry be removed from my credit reportDuke Energy notified the collection agency who placed the entry on my report so they can notify that company to remove that entry as wellThis is not the way you address a customer who is questioning a charge by a companyIn my opinion, the charge off was referred to the collection agency in relatiation of my questioning of Duke Energy's billing practices related to my accountAll I'm asking is for the derogatory entry to be removed from my credit reportI understand Duke Energy didn't put it there but they retained the service of the collection agency that did put it there and it was placed on my credit report as a result of information received from Duke Energy Regards, [redacted]
We contacted the customer and addressed her concern However, additional time is needed to complete our investigation for the customer, and the customer is aware Please let me know if you have additional questions
We contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have additional questions
We contacted the customer and addressed his concern The customer understands and is now satisfied Please let me know if you have additional questions
We have attempted to call the customer on multiple occasions at [redacted] with no response backWe are closing the complaint due to no response
The bills for this address, where not estimated, but they were billed for actual usage There are various factors that can cause your usage to be higher than normal They can include: weather related conditions, number of days in the billing cycle, equipment or appliances and changes in living habitsIf you would like the billing/usage information you may contact 1-800-452-to request that information
We contacted the customer and addressed their concernsWe explained our process and apologized for any inconvenienceWe are closing the complaint
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as Duke does what they have promised and apply the appropriate bill credit to the accountIf they fail to follow through with their promises; I reserve to re-open this complaint as well as take additional action Regards, [redacted] ***
We contacted the customer, emailed the required documentation to review and ask the customer to contact us back if there were additional questionsThe issues has been resolved, please let us know if you have additional questions
We have contacted the customer and addressed his concerns, the billing issue has been resolved and the customer is satisfied
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Regards, Hubert ***
Contact was made with Mr [redacted] He was advised that the $deposit has been refunded
We contacted the customer and spoke to her son due to a language barrierWe discussed what occured and the customers issue has been resolvedThey have electrical service and are satisfied
A field supervisor was contacted on 12/30/concerning the street light repair delay complaintThe underground line was bad and was located under the new sidewalkA construction crew repaired the bad underground line on 1/4/The field supervisor followed up with the customer on 1/5/and confirmed that the street light was working
We have contacted this customer and addressed her concern, and still working with the customer to resolve the issue Please let me know if you have additional questions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I called them and got vmI will call again today Regards, Girish [redacted]
We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions
Duke Energy has contacted the customer and left voicemail with contact information The customer has not returned the call Duke Energy will mail a letter to the customer acknowledging receipt of their concern and contact information
I am rejecting this response because: Duke Energy was aware that I had concerns that the $charge they stated was due was incorrectI requested additional details related to this charge, specifically an explaination of why there was a balance on the account after it had been paid in fullEven after requesting this information, it was ever received by meAt no time after I expressed my concern to Duke Energy regarding the $charge did they attempt to follow upInstead, they chose to refer my account to a collection agency and I now have a derogatory entry on my credit reportIn my view, it is unacceptable to refer an account to collections when a customer has requested additional documentation to justify additional charges on a closed accountI have paid the outstanding balance even though I still question the validity of the charge and simply request the derogatory entry be removed from my credit reportDuke Energy notified the collection agency who placed the entry on my report so they can notify that company to remove that entry as wellThis is not the way you address a customer who is questioning a charge by a companyIn my opinion, the charge off was referred to the collection agency in relatiation of my questioning of Duke Energy's billing practices related to my accountAll I'm asking is for the derogatory entry to be removed from my credit reportI understand Duke Energy didn't put it there but they retained the service of the collection agency that did put it there and it was placed on my credit report as a result of information received from Duke Energy Regards, [redacted]
We have attempted to call the customer different occasions at 704- [redacted] with no responseWe are closing the complaint due to no response
The customer has been contacted and advised the problem with the tree was not due to the trimmingWe are closing the complaint
We contacted the customer and addressed her concern However, additional time is needed to complete our investigation for the customer, and the customer is aware Please let me know if you have additional questions