[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12352664, and find that this resolution is satisfactory to me Regards, Jamin [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12613179, and find that this resolution is satisfactory only until Feb 14th when they send out a technician to check meter.I spoke to Dukes consumer complaints person on two occasions most recently today 1/29/he was looking back over my monthly bills and compared them to a year ago,and verbalized they have gone up a great deal,but couldn't give me any explanation or any resolution besides sending somebody out to check the meter at my earliest convenienceHe also informed me since I'm a renter they wouldn't do a energy analysis to see what is causing this issueI'm not satisfied with the brush off Duke Energy is trying to do here,so I will keep you updated on my meeting on Feb 14th.Best Regards,Kim [redacted] Kimberly [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I am rejecting this response because:I called back and left two essay with Karen the person who had contacted me and didn't hear anything else Has Regards, [redacted]
Ms [redacted] 's complaint was reviewed by a power quality and reliability engineer There were seven outages reported for this location this year with four outages due to vegetation issues caused by thunderstorms There was one outage due to extreme temperature and two outages were overhead facilities failuresConfirmation was received that a planned outage was performed on 8/22/at 10:14am to repair/replace the damage and failed facilities We apologize for the inconvenience these outages have caused and hope that the facility repair resolves the equipment failure issues in your area.Please contact the Customer Contact Center 800-452-at your earliest convenience An action item needs to be completed for the above referenced address
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12256631, and find that this resolution is satisfactory to me Regards, Jamin [redacted]
We have contacted the customer and addressed the concerns The issue has been resolved and the complaint has been closedPlease let me know if you have additional questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID 12628648, and find that this resolution is satisfactory to me. I would also like to add the Harry [redacted] from Duke Energy was very prompt and courteous in handling my complaint. I appreciate his efforts and the efforts of Duke Energy in resolving this matter as quickly as they did. Regards, Timothy ***
Duke Energy has contacted the customer of record several times and left voicemail with a person who answered the call and other times on the answering machineDuke Energy has not been able to speak with the customer. After review of the account, payment history, and
delinquency , we can not waive the deposit. If an account has an unsatisfactory payment history, Duke Energy is permitted to secure the account by assessing a depositThis will protect us from potential loss, since electric service is billed after it is consumedService may be disconnected if the deposit is not paidThe customer has options of making a payment arrangement to bring the account current. The customer's account is paid in full at this time. The deposit and interest will be refunded to the account after the total bill has been paid by the due date each month for consecutive months. This information will be shared with the customer when the call is returned. Duke Energy closing the Revdex.com
We have contacted the customer again, apologized for any missing informationWe have offered to resend copies of any billing statements the customer needsWe have advised the customer going forward for all new bills he should receive themWe are closing the complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12712937, and find that this resolution is satisfactory to me.
Regards,
Roger ***
We have responded to the customers complaint and the customer will not be required to pay a depositWe apologized for what occurred and the issue is resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12352664, and find that this resolution is satisfactory to me Regards, Jamin [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12613179, and find that this resolution is satisfactory only until Feb 14th when they send out a technician to check meter.I spoke to Dukes consumer complaints person on two occasions most recently today 1/29/he was looking back over my monthly bills and compared them to a year ago,and verbalized they have gone up a great deal,but couldn't give me any explanation or any resolution besides sending somebody out to check the meter at my earliest convenienceHe also informed me since I'm a renter they wouldn't do a energy analysis to see what is causing this issueI'm not satisfied with the brush off Duke Energy is trying to do here,so I will keep you updated on my meeting on Feb 14th.Best Regards,Kim [redacted] Kimberly [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We contacted the customer and addressed her concern and the customer is now satisfied Please let me know if you have additional questions
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I am rejecting this response because:I called back and left two essay with Karen the person who had contacted me and didn't hear anything else Has Regards, [redacted]
We have contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have any additional questions
Ms [redacted] 's complaint was reviewed by a power quality and reliability engineer There were seven outages reported for this location this year with four outages due to vegetation issues caused by thunderstorms There was one outage due to extreme temperature and two outages were overhead facilities failuresConfirmation was received that a planned outage was performed on 8/22/at 10:14am to repair/replace the damage and failed facilities We apologize for the inconvenience these outages have caused and hope that the facility repair resolves the equipment failure issues in your area.Please contact the Customer Contact Center 800-452-at your earliest convenience An action item needs to be completed for the above referenced address
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12256631, and find that this resolution is satisfactory to me Regards, Jamin [redacted]
We have contacted the customer and addressed the concerns The issue has been resolved and the complaint has been closedPlease let me know if you have additional questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID 12628648, and find that this resolution is satisfactory to me. I would also like to add the Harry [redacted] from Duke Energy was very prompt and courteous in handling my complaint. I appreciate his efforts and the efforts of Duke Energy in resolving this matter as quickly as they did. Regards, Timothy ***
Duke Energy has contacted the customer of record several times and left voicemail with a person who answered the call and other times on the answering machineDuke Energy has not been able to speak with the customer. After review of the account, payment history, and
delinquency , we can not waive the deposit. If an account has an unsatisfactory payment history, Duke Energy is permitted to secure the account by assessing a depositThis will protect us from potential loss, since electric service is billed after it is consumedService may be disconnected if the deposit is not paidThe customer has options of making a payment arrangement to bring the account current. The customer's account is paid in full at this time. The deposit and interest will be refunded to the account after the total bill has been paid by the due date each month for consecutive months. This information will be shared with the customer when the call is returned. Duke Energy closing the Revdex.com
We have attempted to call the customer different occasions at *** with no response. We are closing the complaint due to no response
We contacted the customer and addressed their concerns. We explained our process and apologized for any inconvenienceWe are closing the complaint
We have contacted the customer again, apologized for any missing informationWe have offered to resend copies of any billing statements the customer needsWe have advised the customer going forward for all new bills he should receive themWe are closing the complaint
We have contacted the customer and addressed her concerns and the issue is now resolvedPlease let me know if you have additional questions
We contacted the customer and addressed their concern. We explained our process and apologized for any inconvenience. We are closing the complaint
We contacted the customer and addresses their concernsWe explained our process and apologized for any inconvenienceWe are closing the complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12712937, and find that this resolution is satisfactory to me.
Regards,
Roger ***
We have responded to the customers complaint and the customer will not be required to pay a depositWe apologized for what occurred and the issue is resolved